Firefox 技術支援討論區

Hi everyone,

I'm running Firefox which I compiled with vaapi support because I was trying to use hardware acceleration for videos, so I think this bug may have something to do with that. Every time I open a pdf file my browser instantly crashes. When I use troubleshoot mode I have no such issue. I then tried with a fresh all-default user profile with no add-ons, nothing, and still I crash when loading a PDF. Any pointers would be appreciated.

All downloads I make inside of Firefox are automatically failing, with "Failed" message. This only happens in Firefox, Microsoft Edge downloads are perfectly fine. I've tried starting in troubleshoot mode, disabling anti-virus, clearing cache and downloads, rebooting PC.

Some recent changes in PC include: changing TEMP and TMP system variables to another drive (I've changed them back to C drive, had no effect) and making C drive a dynamic disk. Yesterday downloads were working fine. Thanks in advance.

Dear,

I have been using Firefox Developer Edition for many years without any problem. I sync Firefox on my different PCs, so they are basically all the same in setup. Unfortunately, Firefox now crashes constantly on my main PC. I have therefore temporarily switched to the default FF variant.

Of course I have tried all the steps shown here on the forum but without any result that I can see. Both in safe mode with or without addons. No matter FF crashed.

The error ID: Crash ID: bp-20d91ca4-1f79-4211-a3d5-4fd7c0240507

I hope someone can help me on my way ,

Regards,

Reinder

Hi everyone, I run an e-commerce website called Viweedy Shop, where we offer a variety of premium CBD products. As we strive to provide a secure and seamless shopping experience for our customers, I'm interested in learning about the most trusted and reliable online payment methods. What payment gateways do you recommend integrating into our website to ensure the safety of transactions while offering convenience to our customers? Additionally, are there any specific security measures we should implement to safeguard sensitive payment information? Your expertise and insights would be greatly appreciated! Thank you.

Viweedy Shop

Hi, first the last update tried a few times over some days to install. Never got confirmation that it has been installed successfully. When I go to "About Firefox" I'm getting the information that I'm using the latest version.

Now I have problems, mainly when using facebook (especially when I try to play games through facebook) that Firefox uses enormous amounts of CPU and Memory. This does not happen all the time but at least in 70% of tries. I attached 2 screenshots

If this happens I'm not able to close Firefox the normal way but have to kill the process in the task manager.

Any quick help would be appreciated. I would also like to know if I'm the only one experiencing this or if it's a common problem.

Yesterday on my linux computer I noticed that my container setup ise back to the default setting. Now I'm using my windows laptop, and it is als back to the defaults. I'm afraid the same thing will happen when I start using my windows desktop. Should I poll the network cable and delete my firefox sync data, so I can hopefully save my containers setup? Or is this not going to help, and I'm fucked anyway :)

I have firefox updates set to auto. But I want them to load updates when im not using the browser. What currently happens is I open the browser only to get shanghaid by the update process. I dont want that. when I open the browser I want to go straight to what i am doing. I dont want to have to sit there and wait while the browser updates. If it did updates once a month or less it wouldnt be such an issue but the damn browser is updating every few days or even every day and it always wants to do it when I want to do my own work. IS there not a way for the browser to update while im asleep at 3 am? When Im not wanting to use it. Its so irritating. It causes me to not bother with updates. I dont want to comply. When IM given a choice for any updating I set updates to install in the early hours when Im not inconvenienced by it. How can I do this with firefox?

Hello, Firefox randomly downloaded a file, with seemingly randomly name, that is 0 bytes and in download manager the source is moz-safe-about. It happened when I was accessing a popular wiki site. I opened the file in notepad, it was empty. I put it on virus total and came back negative, as it is an empty file. I've curbed through the support tickets here, using the keyphrase 'moz-safe-about'. I understand this was/is quite a common problem, but it still makes me quite worried and left a sour taste in my mouth, as I haven't understood any of the explanations. I have enabled firefox to ask me whenever it wants to save something (I have no idea why this isnt the default state). Happened on a somewhat fresh, updated win 11 installation. I'm also attaching more information here with a picture. Long story short: should I be worried? Am I overreacting and this is just some sort of a bug that occurred while getting a sites data? Thank you for your time.

My customer has a problem since about a month on Firefox (using it on a Terminal Server). The top of Firefox gets hidden by white and grey "bar" and he can not even use the "functions" of buttons behind that. -> Please see attached Print screens Lower part of the Favorites-bar is visible and also works if he clicks on it - everything above not visible and does not work for clicking.

The problem only comes up from time to time maybe once or twice a week. When he minimizes Firefox the application behind is visible normally. when he maximizes it again, same problem still visible in Firefox. When he closes RDP Session and reconnects - the problem disappears. When he turns off the monitor where Firefox is visible - Firefox gets move over to the other monitor and the problem disappears.

I am not 100% sure if this is a Firefox problem or Remote Desktop Problem (or maybe an add-in problem). But until now it only happened on Firefox!

He is always on the last recent version of Firefox, we just updated today to the latest version again - but I can not say yet, if the problem would still exist on the latest version from today.

Dear all, I would like to know how to disable the automatic insertion of the tag
in a text editor in Firefox. I am using Froala, and I am experiencing this only in firefox. Chrome and Edge do not add this tag automatically. Thank you for you support. Kind regards, Cristiano

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'failed to check for updates' (see image) I never had such a problem with previous versions; any suggestions?

Thru Firefox, I use Tineye to find related photos - I use it all the time, it's been great - I always use a VPN and have never had problems until now (as of yesterday). Now it won't search, a verify you're human window comes up, and I have to keep clicking squares, which I do - but then it says to allow cookies and start over. Well I don't want to allow cookies (I assume it's one of the options I have thru Firefox to block cookies), and I can't find where to allow cookies even if I did (I went to Firefox preferences etc) and I don't want to disable my VPN. Maybe I should mention that I just added or started a Mozilla account, as I have had immense trouble with my aol emails, and am trying to move everything over to a gmail account. My sign in to Firefox was the aol email, and I had to (try, I thought I did it) add another account, which I think I did successfully. So it was right after that, that all this started. Help please! Thank you!

Hi there, thanks for your attention I'm a web developer and new to using firefox. I was using chrome for years and now just because firefox on android let's us install add-on like it's desktop version I'm switching to firefox. as a developer I need to learn about the features firefox offers to developers or ask for any features that are missing right now, so my current issue is about the pictures I will attach. I want to have more information about the element that I'm inspecting right in the tool-tip over it for example it's active font-family or things like that. It took me sometime to figure out how to find the active font of the target element thanks to This post. but in chrome it's showed in the tool-tip.

Merhaba

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My Firefox browser is somehow corrupted with foreign language features. See in the picture that much of the text is in English - the selected and preferred language. It is what the Settings are set to. But notice that bits and pieces are in some other language. I recently made a trip to Spain and used translation features while there - but those was all reset to English. I've gone into Troubleshooting mode; I've restarted; I've reset and restarted. But I can't seem to get rid of the gibberish. WTH!!!! All copies of Firefox, on all owned Mac machines (i-Phone; Mac Mini; I-Mac Pro; I pads) are set to English. About the only thing I haven't done it uninstall and reinstall Firefox. Thanks for any help you can offer.

So this problem keeps happening to me - I click "upload" on a website and nothing happens. For example, trying to upload photos to my website or upload files to a platform. Frustrating. To work around it I've been using a separate tab of Google chrome but it's such a pain to keep swapping back and forth. Please help!!