Firefox 技術支援討論區

I use a telehealth website to see patients (securevideo.com). The chat bubble on that website is blocked. I already spoke with their tech support and made sure I set my firefox privacy & security settings to standard, and I whitelisted (I think) the site on all my add ons (Disconnect, Ghostry, uBlockOrigin, Duck Duck Go). I also use Addblock Plus and Smart HTTPS but don't think they are relevant. SecureVideo.com's tech support said I should speak with Firefox support to find out why it is blocking their chat support bubble from showing on the site. What do I do? Also, how do I reach Firefox support directly if I can't get the help I need here? Thanks!

Hi,

I've been encountering a strange issue where colors (especially whites) in the video player are super washed out. This only happens when HDR is turned on in windows, and only happens in my Firefox Developer Edition installation (normal firefox works fine). It also doesn't show up in any windows screenshots - the colors revert to normal when I'm in the screenshot GUI. I've attached photos below of a youtube video, the left is firefox DE and right is normal firefox, both in and out of the screenshot GUI so you can see the difference.

I'm on Windows 11, and I'm not sure what caused the issue. I've tried both refreshing and reinstalling firefox DE to no avail. Pretty stumped on this one, and would appreciate any help!

Hello All After a Best Buy install of a new SS drive I am having trouble recovering firefox. FF loads ok but it is just a blank page. When I try to go anywhere it complains of an SSL error. I have been happily using FF for a long while so I have had no interaction with Microsoft for some time but it seems they are trying to force me to use chrome or edge and the oh so wonderful Bing. I am still looking for an answer but having to use chrome which I am unfamiliar with. any help appreciated Thanks

I used to go to this website which i have account and now it will not let me login it says it is unsecured how can i get it back to secured so i can login i get this message An error occurred during a connection to yecustom.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I don't know if breakage is the correct topic. I keep Ring.com open to the dashboard in a pinned tab. A few days ago, I had viewed and cleared videos as usual and later returned to view new activity. The site requires logging in every 30 days and so seeing that I needed to do so was not a surprise. What was a surprise was that the login buttons were grayed out. I closed the tab, cleared the Ring cookies and cache and tried again. No luck. I wondered if there was some other setting that I didn't know about and decided to open a private window and try it there. To my surprise, it works. I'm stumped. I'll attach the raw data from the private window as a .txt file. Darn. I can only attach an image. Well, I have it available and can copy and paste it into a subsequent post if you think it would help

Dears, our automation robotic accounts has issue with accessing web pages:

Affected sites: https://optimiz.protrans.com/ https://ecomm.one-line.com/one-ecom https://www.odfl.com/ https://data.oecd.org/ https://www.eia.gov/

Simple clear cache or recreate profile don't helps Chrome haven't issue like this.

Can you help? We have also HAR.

While trying to upload files larger than 4MB on my website, I get an error on the apache server: "[proxy_fcgi:error] [pid 1699] (70008)Partial results are valid but processing is incomplete: [client 10.0.3.91:44950] AH01075: Error dispatching request to : (reading input brigade)".

It's an EC2 server behind a load balancer on AWS using Apache/2.4.56 and PHP-FPM 8.0.28.

I checked the access logs User Agent and it only happens with the Mozilla Firefox browser, which is a small fraction of our visitors, thankfully. Even testing with Postman works.

Could you please help me investigate and fix this?

When I see a power point slide on LinkedIn I get this Tab above the slide saying "Scanning for Viruses". It has the options "accessibility mode", "Download Document", "Exit Full Screen", "Skip", "Cancel", "Download", "Proceed anyways". (See picture). Normally it's just a Power Point Slide and I can just click on the right to see more but I can't anymore and I can't make the tab go away.

I looked at this post from Chrome and it works without issue. I disabled all my extensions and it is still happening.

Please let me know what i need to do for this to stop. My only guess is that I updated my Firefox recently, so maybe some new update caused this?

Thank you!!

Firefox does not display custom fonts for any website online or webpage offline. This has been going on for months from update to update and I'm unable to fathom what could be wrong. I recently uninstalled the browser completely wiping out every folder or file that was remotely connected to Firefox and Mozilla. But on a clean reinstallation the problem persists. I'm using Windows 10 and I've had no font display issues with any other browser. To be honest, I've had font display issues with Firefox for years with any number of my own custom fonts refusing to display in it online and offline. I chalked it up as some corruption in those font files Firefox and no other browser was sensitive to. But this is something way beyond that. Any clues?

Fonts are often way too bold it's unreadable — for example, in the attached screenshot, c is so thick it's looks like o. In other browsers it looks fine. Been having this problem for half a year. Win 10, Firefox 113.0.1

Dear Sir, The webpage is empty. https://applianceparthelp.com/how-do-you-reset-the-water-filter-light-on-a-samsung-refrigerator/ Despite the fact that the page is now blank, the website emblem in the top left corner indicates that contact has been made. Anyone aware of the reason why Firefox cannot load the website?

linktree website doesn't work properly when trying to connect to the admin page : https://linktr.ee/admin

Since the last Firefox update (I'm now using Firefox 113.0.1 64bit on Windows 11) when I play a video on Twitter, it plays with the right colors until I fullscreen it. When I fullscreen it, the video becomes darker and the colors are wrong.

• The same happens to youtube videos (both fullscreen or normal size): the colors are not right and they looks darker.
• The same problem happens using both my laptop's internal monitor and the external monitor.
• I tried to reinstall Firefox but it didn't fix it.
• I also tried to take a screenshot of the "wrong colors" videos using the Windows screenshot tool but the output image is displayed with the right colors and not with the darker ones.
• Using Chrome the colors are correct and I never had this problem before the last Firefox update.

It happened for the first time a few months ago, now it has to be repeated several times in a row, now this error appears one after another,after i deleted the history,then again and again

long ago, when I did not allow Firefox to update(i deleted all update exe etc...) then never had any problems with it

After second to last update Firefox doesn't show bold fonts on my website. In Chrome everything is ok. This issue shows on diffrent computers and diffrent windows version. How to fix it?

Hi,

I've had an issue for a long time where certain websites just won't work properly on Firefox. This issue seems to be specific to this particular configuration of Firefox I have, as the problem doesn't occur on my other MacBook, nor on other browsers, and this problem persists even through upgrading this MacBook from an Intel-based processor to Apple silicon. I've exhausted all of the troubleshooting methods suggested by Mozilla here: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems. My last hope is that it has something to do with Firefox's browser internals, though I'm not tech-savvy enough to understand what may or may not be working correctly with said internals.

As a few examples of what I mean when I write that certain websites won't "work properly," a reading on Coursera seems to have a scrollbar that can scroll indefinitely without ever actually scrolling the page down for me to read additional text from the article. Certain websites will fail to display certain videos or interactive media. And certain other websites will fail to display anything at all. (I wish I could be more specific in describing these "certain websites," but I can't recall what they are at the moment.)

Let me know if you need any additional information to help diagnose this issue.

I greatly appreciate any time and effort that you may spend trying to help me with this issue!

See the Question details for the Troubleshooting information.

(removed troubleshooting information as this is also present in the system details - c)

Dear, Sir/Madam The website is blank. https://eastcoastpropertyservicesllc.com/ The website symbol in the top left corner shows that contact has been made even though the page is now blank. Anyone with knowledge of the cause of Firefox's inability to load the website?

Nightly will not open https://unitedwithisrael.org/ unless I reboot to windows \Safe Mode. Nightly's safe mode did not help. The regular version of Firefox will open the site. How can I fix this?

After installing the latest version of Firefox, when trying to get to a particular website, I'm getting error code SSL_ERROR_RX_UNEXPECTED_SERVER_KEY_EXCH.

I can access the website on my phone, so I know it's not the website. Help?