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  • 已解決

ARE YOU INSERTING A SLPASH SCREEN ON WEBPAGES WITH KEYSTROKE SHORT CUTS?

When I open Amazon's page a splash screen appears that takes up a third of the screen. This splash screen provides keystroke shortcuts. Are you responsible. If HOW MAY… (閱讀更多)

When I open Amazon's page a splash screen appears that takes up a third of the screen. This splash screen provides keystroke shortcuts. Are you responsible. If HOW MAY I PERMANENTLY ELIMINATE THIS ANNOYANCE?

Richard Cooledge 於 2 週前 詢問

Paul 於 2 週前 解答

  • 已解決

Can no longer log into Bank of america online banking on Firefox on my computer

Password box is not live. Works fine on Safari. Works fine on the other (older) computer on Firefox. Only site I am having problems with today. (Know there was a big prob… (閱讀更多)

Password box is not live. Works fine on Safari. Works fine on the other (older) computer on Firefox. Only site I am having problems with today. (Know there was a big problem yesterday. Only started 10/21. Running an M1 Mac Mini Firefox 144.0 (aarch64). Mac is running Sequoia 15.6.1.

What do I have to do to get it back up and running? I would rather not have to change the password if i don't have to.

Many thanks for your help.

eperless 於 3 週前 詢問

eperless 於 3 週前 解答

  • 已解決

Selections from new (i.e., October 2025) Firefox newsletter/information screwed with my javascript -- I no longer have javascript! I'm an 80-year old computer illiterate. How do I restore javascript?

Firefox recently sent out its monthly newsletter (Oct '25) with all sorts of options that can be enabled on Firefox. I'm a computer illiterate & foolishly chose some… (閱讀更多)

Firefox recently sent out its monthly newsletter (Oct '25) with all sorts of options that can be enabled on Firefox. I'm a computer illiterate & foolishly chose some of the options -- don't remember which nor know how to discover them.

Now javascript is no longer enabled on my MacBook Air (macOs Big Sur 11.7.10). I cannot access my protonmail account and many many other sites.

I've gone cross-eyed accessing "fixes" that are labelled "only for advanced users" & am bright enough to not even try.

Is there a simple fix (short of wiping my computer -- with data going back 11 years) that even I can do?

If you have "fixing your firefox for Dummies" then please email me with a solution. [edited email from public community support forum]

tobijahjt 於 3 週前 詢問

t.r.ernst 於 3 週前 解答

  • 已解決

Continued failure of Firefox v 144 to cop with Web Forms

I run a mac mini with OS X Catalina. I keep to that operating system as a number of my work apps work better. I am on the latest version of Firefox (64 bit) 144.0 In the… (閱讀更多)

I run a mac mini with OS X Catalina. I keep to that operating system as a number of my work apps work better. I am on the latest version of Firefox (64 bit) 144.0

In the last couple of years I have found webforms on Firefox seem to omit links or progress buttons like CONTINUE. When I check with the issuer or my colleagues I find they all use CHROME.

I have wasted a great deal of time on what I would have thought is a Minimum requirement issue.

Please give me one reason why I should stay with Firefox and not change to Chrome

thank you

ad16 於 3 週前 詢問

ad16 於 3 週前 解答

  • 已解決

My location according to AccuWeather says I'm in Portland Oregon, but I'm not even in the U.S.

The AccuWeather part of the Firefox homepage says I'm in Portland, Oregon, USA, but I'm not even in the same country. I tried to change it according to the directions I f… (閱讀更多)

The AccuWeather part of the Firefox homepage says I'm in Portland, Oregon, USA, but I'm not even in the same country. I tried to change it according to the directions I found earlier, but the only drop-down for my city was another city in the US but none in any other countries. So now I can't change my location. How do I change my location? It wasn't like this yesterday and I have no memory as to how it became "Portland, Oregon" since last night. I don't even have a VPN so it isn't that. How do I change it back to my area without using my exact location?

jf 於 1 個月前 詢問

Paul 於 1 個月前 解答

  • 已解決

How to set to "print with system dialog" ... only

I've seen the other support requests on this from the past. Setting " print.tab_modal.enabled = false " doesn't seem to work now (Firefox for Mac 141.0.3). Is there an… (閱讀更多)

I've seen the other support requests on this from the past. Setting " print.tab_modal.enabled = false " doesn't seem to work now (Firefox for Mac 141.0.3).

Is there any (2025) way to default to "print with system dialog" rather than having to choose the link off of FF's dialog every time? It makes printing to PDF (which is 95% of my "printing" from FF) needlessly tedious.

Matt 於 3 個月前 詢問

TyDraniu 於 3 個月前 解答

  • 已解決

bookmark icons showing up as wireframe globes

I've tried the "verify integrity" fix and got the results shown in the screenshot below. I've restarted my mac, I've shutdown and started my mac with a hard boot and the… (閱讀更多)

I've tried the "verify integrity" fix and got the results shown in the screenshot below. I've restarted my mac, I've shutdown and started my mac with a hard boot and the icons still show up like globes.

rflowrz 於 3 週前 詢問

jscher2000 - Support Volunteer 於 3 週前 解答

  • 已解決

browser set up and Youtube issues...suspect update

!. link to youtube only flashes then plays only audio. Full video requires opening link in a new private browser window 2. Typing into search bar for Duck Duck Go in ne… (閱讀更多)

!. link to youtube only flashes then plays only audio. Full video requires opening link in a new private browser window

2. Typing into search bar for Duck Duck Go in new tab page types directly into active bar...

3. Active bar is no longer at the top but is in Bookmarks toolbar...

I suspect some update problem.

Susie 於 1 個月前 詢問

Denys 於 1 個月前 解答

  • 已解決

recovery key

I used my recovery key to get into my Mozilla account. A followup email arrived telling me that a new recovery key had been created. But the new key wasn't included in th… (閱讀更多)

I used my recovery key to get into my Mozilla account. A followup email arrived telling me that a new recovery key had been created. But the new key wasn't included in the email. How can I get another recovery key? It's a useful tool. Thanks Wayne Nelson

waynenelson327 於 3 週前 詢問

Sebastian Becker 於 3 週前 解答

  • 已解決

Updated Firefox, add-ons lost

Hello, Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engin… (閱讀更多)

Hello,

Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engine defaulted to Google (yikes!)from Duck Duck etc. I am very specific about trying to block all ads, trackers, etc and avoiding all Google products. Other things stayed the same like cookies preferences.

Is this done by design? Is there a file somewhere that still has all my add-on info, that I can restore.

I really would give up on browsing if I am forced to see ads all the time.

Thank you! Petrus Martens

pmartens 於 1 個月前 詢問

jscher2000 - Support Volunteer 於 1 個月前 解答

  • 已解決

Unload Tab function not appearing in dropdwon menu

My Firefox browser just updated to version 143.0.1. When the browser reopened, there was an instructional page that opened in a new tab describing the Unload Tab function… (閱讀更多)

My Firefox browser just updated to version 143.0.1. When the browser reopened, there was an instructional page that opened in a new tab describing the Unload Tab function. I followed the instructions, right-clicked on the tab, the drop down menu appeared, but there wasn't an Unload Tab option. However, there was a Reload Tab option shown.

How do I resolve this? I'm using a macOS 15.6.1.

motoman24 於 1 個月前 詢問

Paul 於 1 個月前 解答

  • 已解決

How to turn off "skip to main content"?

Hello- Wondering how to turn off the "skip to main content" that continually pops-up on some web sites. This is a problem on a single Firefox installation and I cannot … (閱讀更多)

Hello- Wondering how to turn off the "skip to main content" that continually pops-up on some web sites. This is a problem on a single Firefox installation and I cannot figure out which setting this could be.

Thanks in advance! -BD

bddiego 於 1 個月前 詢問

Mark 於 1 個月前 解答

  • 已解決

Is it just me or does the newest version of Firefox not have the ability to choose your wallpaper?

I updated my firefox to Version 143.0.4 (64-bit). (I am using Mac). I was trying to change my wallpaper, so I went to the pencil and customize part of the new tab, and wh… (閱讀更多)

I updated my firefox to Version 143.0.4 (64-bit). (I am using Mac). I was trying to change my wallpaper, so I went to the pencil and customize part of the new tab, and when I look at the wallpaper thing, I just see that it says "Reset to default". I didn't see any of the things that said upload image or any of that. just reset to default. I really wanted to change my wallpaper, so is there something I'm missing or something?

Eris 於 1 個月前 詢問

Paul 於 1 個月前 解答

  • 被鎖定

Can't get through to links on a site

https://www.anthropiccopyrightsettlement.com/ Here is the site I desperately need to click around on. I can't access more than the homepage via Firefox (laptop), Safari … (閱讀更多)

https://www.anthropiccopyrightsettlement.com/

Here is the site I desperately need to click around on. I can't access more than the homepage via Firefox (laptop), Safari (my laptop and iPhone) or Microsoft Edge (my husband's laptop). For the links on the page, I get an error message every time. And I have disarmed as many cautionary protections as possible. Yet other people seem to be able to use the site like a roller rink.

Ideas?

Thanks.

ann8 於 1 個月前 詢問

Paul 最近回覆於 1 個月前

  • 已解決

I want to change my email address

I did use yahoo email for long time but now I want to switch to g mail address for my own protection and will keep my home address and will use my personal information a… (閱讀更多)

I did use yahoo email for long time but now I want to switch to g mail address for my own protection and will keep my home address and will use my personal information as is not further changes.

Jose Carrillo 於 1 個月前 詢問

Jose Carrillo 於 1 個月前 解答

  • 已解決

Nothing showing up in bookmarks toolbar

Hello, I have version 143.0.3 (aarch64), running on a 2020 M1 mac. I did an update recently but I still have all of my bookmarks, that's not the problem. The problem i… (閱讀更多)

Hello,

I have version 143.0.3 (aarch64), running on a 2020 M1 mac. I did an update recently but I still have all of my bookmarks, that's not the problem. The problem is, although the space for the bookmarks toolbar appears when I click "always show" (and disapears when I select "never show"), I see nothing. Nothing shows up in this space and so I have to go menu diving to get to my bookmarks. Do you have an idea how to fix this?

phil.cassel 於 1 個月前 詢問

t.r.ernst 於 1 個月前 解答