Firefox 技術支援討論區

When I try to open a new tab, the dot continues to move back and forth but does not load the tab. Sometimes I have gotten the message: "A web page is slowing down your browser. To stop it close the page."

I have tried fixes suggested on the web, but no help, including clearing the cache.

Thank you in advance.

After an update yesterday, I found out the password manager integrated in Firefox was completely empty. I tried to rename logins.json.corrupt into logins.json, I tried deactivating all the plugins and I also tried copying the file into a new Firefox profile but it got corrupted right away again. If I put in an old logins.json it works but unfortunately it's a saved file from about 3 years ago.... Any idea about how I could get my passwords back? How to "uncorrupt" the logins.json?

Thank you in advance.

Last time I tried backing up my bookmarks, they were saved in a file that was basically a list, a list that can't be imported back to Firefox bookmarks, but just a list. I would like to know if there's a way to actually export and import bookmarks with one click, rather than me having to add 200 pages from the list manually. When I tried importing the file, the list ended up somewhere random and not where bookmarks are

Why am i seeing this, and how can I get it to where I am the one controlling my browser and not an "organization" I don't know? This was the big issue I have had in the past with your browser. I cannot find a way to change it.

Hi there. I use mailjet for sending email newsletters and campaigns. The images that i was uploading into the mailjet templates where displaying fine both on mailjet and when sent to mozilla firefox users.

The problem is that for 10 days now; when i upload images in mailjet and sending newsletters; the images are not displaying in mozilla. In contrast, when i use chrome everything displays fine, both mailjet and email accounts.

I had a long chat history with mailjet support and they requested to follow these instructions to fix this issue first: https://documentation.mailjet.com/hc/en-us/articles/360058211453-Why-are-my-images-not-displayed-missing-in-the-Email-Editor I did this but i had no success so they requested me to use chrome instead of mozilla. But that is not the solution of the problem because this must address all different browser users.

Can you please help me on this?

Thank you,

Please provide a native way to change the behaviour of Ctrl-W. I tend to switch between aZerty and qWerty keyboard layouts, as a result I sometimes hit ctrl-W when I would like to ctrl-Z some change. As a result I tend to lose some work when the tab I'm working in closes. It would be nice to be able to rebind some of the default key combinations, or at least disable them.

I found a method description that edits the omni.ja file, but also that this method is unsupported. Moreover, running ubuntu kind of rules this out as an option, as canonical has ruled that firefox is to be installed via snap, in a read-only data store.

I turned off my Mac Mini 2 last night, February 7, and when I turned it on this morning, all my Firefox bookmarks were gone.

Everything else is fine (Chrome bookmarks, which are different from those in Firefox, remain intact). And yes, I should have known better, but since when a Firefox update deletes all bookmarks?

I'm guessing that is the reason, because everything else is intact.

Any suggestions as to whether there is ANY way to recover them?

Thanks!

Wishing to view my own html file in my Ubuntu Linux system I pressed the Alt key which I thought would give me a "File" menu. I could not see one. How do I get it?

Recently I have found that I cannot download statements from my bank account, also at the same time (2/3 months ago) I cannot access a Tesco website from Firefox. I can carry out these functions easily from Microsoft Edge, so why the sudden change ? Can anyone please help me to fix this in Firefox?

I was running 8 Windows with about 12 tabs per Window. AND I had it set to Continue Where You Left Off, so that each time I closed and launched FireFox, ALL Windows with ALL Tabs would open. No problem. Easy.

This morning, Firefox crashed and LOST EVERYTHING. Why did it happen? And how do I get them back?

Jev

hi when I go to github it says Did Not Connect: Potential Security Issue whereas before it worked fine but now it doesn't :/ I have watched so many tuto on yt but no one work i have clear my data i removed my antivirus and all my extensions and went into private browsing but I still get this error.

I am running v122.0.1 on a Mac and since the last update if I open a Facebook Messenger message which pops up at the bottom of the screen clicking the minimise or close doesn't do anything and the message stays on screen The only way to get it to close is to log out of Facebook and then log back in again. Is this a bug in this release?

Am running on linux with KDE. When I press the software shutdown button in KDE, and reboot, the tabs in firefox remain, even though I disabled that from happening in settings.

Hi; The gear symbols that were next to the extension in the Extension Panel, are no longer there. In the recent past, clicking on the gear symbol by the extension, enabled me to pin it to the tool bar. How do I get that function back? Thank you, Nick M. mr.nick@myyahoo.com

When I try to access https://smh.com.au I get the following response:

Blocked You have been blocked from viewing this page. Please check your browser settings and try again. If you believe this is a mistake, please contact customer support or visit our help centre. Error: e913161519201518

The site works with Microsoft Edge, which is not my usual browser. (That's Firefox). I have tried clearing history and it has no effect. Can anyone confirm that this is a Firefox message and what it means?

I maintain a website that I update on a regular basis. For the past month, none of the updates have shown up in Firefox. I've refreshed the page, cleared the cache, logged out and logged back in. Nothing has helped. With other browsers, there's no problem -- Chrome, Opera and Safari all show the website updates as soon as I post them. I'm using Firefox 122.0.1 (64-bit) on MacOS Sonoma 14.2.1 (MacBook Pro 14-inch 2023). The website uses WordPress, hosted by DreamHost. I have two other WordPress websites, both hosted by WordPress, and Firefox is showing updates with no problem. I'm querying DreamHost on this as well, but I suspect they'll must say it's a Firefox problem.

I keep getting a 404 error for a website even after clearing data and cache. I can access the website on other web browsers like chrome and on my cellphone but not firefox