Firefox 技術支援討論區

I have multiple times format pc and then instal firefox and log on in sync and i get back all of my bookmarks and paswords. But today that was not the case.

What i did difrently? I loged in with google account instead of email and password on sync page. (from the begining i newer joined my google email with google account in mozila sync service, i always loged in with email and password.) And somehow mozila created new account which is empty ??? If i log out of firefox sync and log in with email and password then i get again redirected to this new firefox sync account which is joined with a google account. How can i get back my bookmarks and passwords? I waited for one hour and password section in browser is still empty and no bookmarks in browser. :(

Hi, some years ago sending tabs to a device worked fine, but for some time now it stopped working. Is it just me or is it a general bug? All my devices are listed in my account. It also shows that they are updated frequently. I tried sending from Windows-Firefox to Android-Firefox and back. Nothing worked. What can I do? Best regards, Eric

I am a long-time user of Firefox and recently had to re-install the browser on my Laptop. I have the latest version of Firefox on both my Desktop and Laptop and have tried to sync my Desktop Settings (tabs, bookmarks, etc ) to my Laptop such that when I open Firefox on the Laptop it mirrors what I see on my Desktop, but to no avail.

I am signed into Firefox on desktop and mobile using the same email. I've enabled sync and have synced. Yet my passwords from the mobile browser still don't show on desktop. And the instructions to scan a QR code don't work because they state to click the "sync and save data" option on Android, which doesn't exist for me. How do I sync?

Hi,

I had a new windows installation done without backing up the firefox profile while foolishly resetting the firefox password too without using the recovery key and effectively losing my current data.

Is there anything that could be done to restore the data to my account or is that the end?

Hello; so, my brother lend me his old laptop, clean. I signed in firefox with my account and explore normally. One day, he need it back a couple days so he can work while he repairs his main machine. Log off of my account and log on in his. Now my bookmarks, historial, loggins, etc appear in his session. We think that can not be possible with separate accounts with different associated e-mail and passwords, but here we are.

There is a way to separate my things from his account? It only happens to him, i don't have in my browser his data. Thanks

On Wednesday, 12/6, I got a new work computer. FYI--both old and new computers are Dell laptops using Windows.

So on Tuesday 12/5, I had synched everything--Bookmarks, History, Open tabs, everything. I checked to make sure everything had synched because I knew I didn't want to lose my info.

After I had done that, I also signed out and deleted the history from that old device because it said that wouldn't affect the synched information.

On the new device, I haven't been able to access everything from that sync. I can see that most of my Bookmarks are there but the Open Tabs are nowhere to be found.

In "Connected Service", I see my old device listed but it says the last sync from that device was 4 months ago (that is definitely not the case).

When I look under "re-open all tabs" in Settings it only shows what I've opened on this new device (mostly Help topics trying to figure this out!)

Is there anyway to get back to the most recent sync? Especially but not only the Open Tabs?

THANKS! Christina

On a legacy iMac with over ten years of Firefox usage, I suddenly cannot sign in. The mac caps out at High Sierra 10.13.6 and I am unable to activate sync. I have tried allowing all cookies, restarting the browser several times, and even explored the config files.... to no avail.

How do I "enable local storage"? that's the error that sync provides me, but there is no option to fix that and all of your help files point me to cookies information (which I have done everything with). There are no actual help files to fix the local storage problem. This is frustrating!

Do I have to uninstall the entire application? If so, how to I preserve my bookmarks and pws without also porting over whatever is broken in the application?

I received an email suggesting that I update my Firefox or I would lose syncing function. I have two computers. A fairly new iMac Ventura 13.6.8 running Firefox 123.0 64 bit which it says is up to date. But I also have an older iMac OSX 10.11.6 El Capiten running Firefox 78.15.0 ESR. I can't update the OS or Firefox on the old computer. So if I do nothing - will I still be able to sync on the newer Mac. I'm not too worried about the old one - I don't use it much for browsing - more for documents. Thank you. David Rimell

My Firefox browser is old, but I can't install new one ex.120 or 115, because I'm not able to work with Terminal. What to do? I do download, but after "unpack" (sorry my English) there is the end of it. I do not know how to install.

Hello, I am trying to sync my browser data between two computers. On the computer I want the data from I click on "Sign in to Sync". This brings me through a couple menus asking me to sign in with google, and finally sends me to a space to set my password. I already have an account associated with my email and already have a password. I type in my same password again and a red bar with "Unverified Session" appears at the top. I am using the latest version of firefox on windows 11. I do not want to delete my account or make a new one. I have tried as many ways as I can think of to link my existing mozilla account to my browser but it simply will not let me. Another support ticket solved this by creating a new account but I find this solution unsatisfactory.

Link to the unhelpful ticket: https://support.mozilla.org/en-US/questions/1435232

I used the password manager feature years and go to it probably 5+ times a week. I went to look for a password today and there are only 5 accounts in there. Trying not to panic I went to my computer to see if it was just my iOS device that wasn't showing them all for some reason, but only the same five accounts are in there too. When I first setup my ipad, all the accounts in the password vault sync'd but they all showed empty so I never bothered looking them up on there. I'm wondering if somehow the ipad's failed sync caused all the other passwords to be corrupted and removed from my account somehow. The 5 accounts I do have are all new accounts I've made over the past month, and I've used it a ton since the old ones. Any ideas for how I could get them back?

Duplicate tab closer closed all tabs that weren't loaded into memory, so how may I restore tabs across all tab groups that were closed as now showing 0 ZERO tabs open in most tab groups!?

HI Team,

I have alot of logins saved from my previous laptop and it was syncing with firefox account. My previous laptop got dead. Now i am trying to login to new laptop but passwords and bookmark is not recovered?

Can you please suggest me how can i get my data back?

Thanks, Aman

Hi Support,

I have always been struggling with the idea of syncing two devices, that is main and secondary devices, and that when logged out of the secondary device, user details such as passwords, booksmarks and other important things are left bare on that browser or secondary device.

It is my believe that, after completing whatever task that led users to sync both devices, the moment the user logs out on the secondary computer, or any of the computers, the passwords, bookmarks, history and other essential details should not display again on such computer or browser anymore but apparently thats not the case with Mozilla Firefox browser.

Kindly look into that and work on it....THE SECURITY AND SAFETY OF THE USER IS LEFT WIDE OPEN!!!

The page freezes when I try to log in to my Firefox Sync account on Firefox browser: https://i.imgur.com/c7vbWUc.png

I can log in to accounts.firefox.com on Edge no problem, which is how I am posting this.

I've tried reinstalling firefox, refreshing firefox, running firefox in safe/troubleshooting mode, but no luck.