Firefox 技術支援討論區

After the latest update, I can't open Microsoft applications. I have to save them to a file. When I get an email with a Word or Excel file attached, I HAVE to save it. Before the update, the system always opened it so I could look at it first.

I went to settings and Applications, but in the window where it says, "Choose how Firefox handles the files you download from the web or the applications you use while browsing." There are no Microsoft options.

I was able to change the PDF docs to open rather than save, but I need to do the same thing with Word, Excel, PPT, etc.

Please help

Re: Changes to how file downloads are handled in Firefox version 98: Personally I don't consider this an enhancement. Since I upgraded to v98, every file I open online, even if I'm not saving it, is saving a copy of itself onto my desktop. (To be precise, D:\OneDrive\Desktop). And I look at up to 20 files per day, so this is getting pretty annoying.

My regular downloads directory still exists, and that should be where temporary copies of files are being stored prior to my closing or saving them (right?). But it's empty.

Note that under Settings > General > Downloads, the default is set to Always Ask rather than one specific directory. However I believe that is for the "permanent" version of the files, not the temporary version.

How do I get Firefox to revert back to the pre-98 defaults for the temporary versions of files? I was hoping this change was a mistake but I see that 98.01 did not fix it and from the article referenced above, it looks like changes were made deliberately. And the desktop is clearly not a place where temporary files should be being placed.

Thanks.

Hey all, I am having a problem where all downloads fail immediately. Doesn't matter what, they all fail. This started about a month ago. I saw someone else changed something in the About:Config (browser.cache.disk.parent_directory), but I don't even see that line in my config. Also, about the time this problem started I cannot print anything (printer stuck in spooling), and I cannot run any built in troubleshooter. Don't know if these are separate issues or if they are related.

Recently before the new update I think, when I download something the download icon just turns blue which tells me that the download has finished.

But for some time now, when I download anything the download notification pops up like a window which I have to click something to make it disappear. I don't know why this is happening because I did not install any new add ons from before and after the thing happened. Is there a way to disable it? I don't know why it happened so suddenly but its so annoying because you have to close that notification before you can resume anything else.

Note: The pictures are what I see immediately after the download finished, I did not click anything for it to pop up.

The behavior of FireFox saving PDF files has changed. I am using WIN10, FireFox 98.0.1 and have it setup to use windows default application and always ask where to save for PDFs.

BEFORE the problem: The PDF opens in Acrobat Pro IX. After clicking save I would be asked, where to save. I select the location to save the PDF. Then after this, subsequent PDFs downloaded would be saved to the last saved location. This process would repeat for a new website PDF load and save. This is the behavior I want now.

NOW with the problem: The PDF opens in Acrobat Pro IX. 1. Immediately, after a reboot, the save icon on Adobe is grayed out. I select save as and point to the desired directory. 2. For any subsequent PDF opened, the Adobe save icon is available. Files are saved to the desktop.

Please note I believe I once did get a popup asking where to save and I know I selected desktop.  Since that selection I am no longer asked where to save.

Please note I have looked and tried some of the suggestions at: https://support.mozilla.org/en-US/kb/cant-download-or-save-files#w_choose-a-different-download-folder

but some of this advice needs to be updated for the new FireFox version--ex no JSON file is found at the file location covered in the advice.

I believe this issue started after the last FireFox update. Please help me restore behavior listed above under “BEFORE the problem”. Thanks.

Hi, FF crashed yet again this month for no reason at all. And was unable to restart, said I can open a new profile. I tried signing in, but got "wrong password", so I tried reset. After password reset I lost all of my bookmarks, which I stored for 3 years for work. Thanks to this cr*p of a browser I am now unable to work! Can someone help restoring my profile settings and bookmarks or are they gone forever and I need to change a browser I use for work, because this bullsh*t is unacceptable?

Hi all Wondering if you can help. Every time I try and turn my volume up or down a box appears (see screenshot) that relates to firefox. I have tried every which way to stop it happening. If anyone can help with this I'd appreciate it thanks L

When I go to log into my Microsoft Account using their Edge browser, I get the proper login window. (see attachment-upper part) When I attempt to log in to my Microsoft Account using Firefox I get the garbage in the lower half of my attachment, and the page DOES NOT work. It always used to work, and I don't remember changing any settings. I want to use Firefox and Bing Rewards, but if it won't let me log into my Microsoft Account I can't access Bing Rewards! I don't want to use Edge, I have always preferred Firefox. What's going on?! Thanks for any help, Dave

Hi there, I'm hoping someone can help with this. I recently signed into a shared computer with my personal Firefox account, and it automatically imported all my history, my browser extensions, and bookmarks, including personal/secure information that I wouldn't want on a shared computer. I tried signing out and deleting the sites and login information, even going so far as to completely delete all of my browsing history and cookies and signing in with another account, but all the supposedly deleted history and logins and extensions were then transferred to this second account. I have deleted all my data, even uninstalled and reinstalled Firefox, and all the data from my personal account keeps haunting me as suggestions when I type in the task bar or suggested usernames when I log in to websites. How can I actually delete this information so it's not on a shared computer? Thank you!

Until about a month ago, every time I clicked on a download link to save a file, Firefox asked whether I want to save the file to my downloads folder, or to just open it, which would save it to a folder in my temp folder that would be deleted when I close Firefox.

Now, out of nowhere, it doesn't ask the question anymore, it automatically assumes I want to save it to a folder (instead of "opening" it).

Before anyone tells me to go to Settings -> General -> Applications, and set the file types to "Always ask", I have tried, and there are two problems with it:

• There are only a few file types in that list. While I can set Firefox to ask when downloading those types of files, anything else (like text files or MP3 files) is saved to the downloads folder without asking. I want it to ask what to do with any file, not just the specific file types in that list.
• Even for the file types that are available in the list, if I choose to open a file instead of downloading, it is still saved to my downloads folder instead of the temp folder, and is not deleted after I close Firefox.

Also, I'm using Manjaro Linux with KDE, and I also have the Plasma Integration extension installed on Firefox.

I'm curretnly trying to sign into a new device, but the new device keeps telling me that the password is incorrect. However, it's literally the account that I'm signed into right now, whose credentials I am able to see and verify.

I have selected the following settings to no avail:

"Choose how Firefox handles the files you download form the web or the applications you use while browsing:" I have set every file type to "always ask", yet when I click on a .kmz, it always prompts me to save it when I want to open it with Google Earth instead. I also tried the setting to default to opening with Google Earth, yet it still prompted me to save the file. I have rebooted to try to make this setting kick in and still no luck. Perhaps this is because the option on the Firefox list is .kml, not .kmz? How do I get it to give me a choice or default to opening with Google Earth?

I have lost my shortcuts in the TOOLBAR. This happened after I attempted to RESTORE bookmarks from the MANAGE BOOKMARKS - from a BOOKMARKS file from a different PC. The RESTORE ran for a while, then failed with an error message of some sort. Well, I decided to do an END TASK in FILE MANAGER to end Firefox.

Since I had a good copy of my bookmarks file from another PC, I thought I could copy that into the PROFILE directory somewhere, but at that point FILE MANAGER only showed me bookmark files in a BOOKMARKSBACKUP folder.

Rather than guessing where to put the 'good' BOOKMARKS file from my other PC, I decided to just restart Firefox.

After I did, I was pleasantly surprised to see that my bookmarks seemed to be restored ok (previously, there were many duplicates entries, possibly dozens of duplicates for each bookmark - for some reason, that made SEARCHING the bookmarks impossible - I would type on or two characters in the SEARCH box and FIREFOX would hang forever.)

Anyways, I think my Bookmarks might be restored/imported properly (I don't recall which command I used at this point). But, all the shortcuts on the TOOLBAR are missing. And I had dozens.

Is there a way to restore just shortcuts to the TOOLBAR now? (since I think my others are now ok, in the menu.) Should I try the restore again? Can I just copy the bookmarks.JSON, or bookmarks.HTML file, into the PROFILE FOLDER somewhere? Any other solution other than just manually putting the shortcuts back in the toolbar?

Oh, and any idea why I had dozens of duplicate bookmarks, that made the search function impossible? (I don't want that to happen again.)

LibreOffice error: LibreOffice requires a 64-bit Java runtime environment (JRE) to perform this task. Please install a JRE and restart LibreOffice. https://hub.libreoffice.org/InstallJava/?LOlocale=en-US

I found nothing in FF extensions add-ons to facilitate this program/app. FF won't work with JAVA files but they provided no alternative. LibreOffice is the only free Office-like program/app. that is currently up and working today that I can find on any list I've pulled via browser on the first page or two.

It is so confusing to go to Edge or Chrome to use it - and hard to move things from FF over to Edge to get to LibreOffice - can't follow what I'm doing that way. I want to use FF. I feel safer there.

I don't trust downloading from random sites. Bait and switch for files. Malware. If there are is a trust-worthing d/l workaround pls tell me. I;m not up on them - not in the loop.

I need assistive technology really - this is just a start for me to get organized. You can give me advise on what keeps you swift and organized if you can too. Appreciate that much too. Thanks for any help.

My address line is red, and their is an icon which say: browser is under remote control, reason: DevTools.

I am not sure how to fix this, or what to do about this. I do not know if I caused this myself. Please let me know if anybody can help.

I would love it if I was able to group tabs in Firefox. Many other browsers are able to do this, but I love using Firefox and don't want to switch. However, I will if this functionality isn't implemented. I understand that grouping used to be a feature, so I am assuming it wouldn't be that hard to implement. Thank you!