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Account locked

Once again my account is locked on one of my computers. It says the email was returned but there was no email sent to the address. Oddly, the account is locked on one ma… (閱讀更多)

Once again my account is locked on one of my computers. It says the email was returned but there was no email sent to the address. Oddly, the account is locked on one machine, the one that has been logged on the longest, but my other three machines have no trouble connecting and syncing. This seems to have happened after firefox updated itself (even though I had it set not to. It also removed all the settings I had spent a considerable amount of time customizing)

libelo95 於 1 年前 詢問

AliceWyman 最近回覆 於 1 年前

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reinstalled the Firefox

Hi I have formatted my computer and when I reinstalled the Firefox browser and logged into my account, I lost my information, bookmarks, browsing history, passwords, I wa… (閱讀更多)

Hi I have formatted my computer and when I reinstalled the Firefox browser and logged into my account, I lost my information, bookmarks, browsing history, passwords, I want to retrieve it in any way.

lmo3a4l 於 1 年前 詢問

Paul 最近回覆 於 1 年前

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I cannot see any of my synced data.

I formatted my computer and then when I had to login to my Firefox Browser. It was not taking any of my old passwords. So, I had to reset my Firefox Sign In password. Aft… (閱讀更多)

I formatted my computer and then when I had to login to my Firefox Browser. It was not taking any of my old passwords. So, I had to reset my Firefox Sign In password. After the password was reset and sign in. I couldn't find any of my previously synced bookmarks. The synced bookmarks are extremely important for me. I need them back. Kindly suggest and show some way to get them back. Please help. Please Please,

what can i do to restore my synced data.??

minasamir113 於 1 年前 詢問

FredMcD 最近回覆 於 1 年前

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saved logins and passwords wiped, erased, deleted, lost

Very similar to posts in previous years that are archived and largely unanswered or not up-to-date. I opened up my a Firefox session to find out I was logged out of sync… (閱讀更多)

Very similar to posts in previous years that are archived and largely unanswered or not up-to-date.

I opened up my a Firefox session to find out I was logged out of sync and when I logged back in all my passwords where erased.

This has been stable for the last 10 months and Firefox has provided a reliable password archive with nice syncing features. However, this is a deal breaker, since I cannot loose the login credentials randomly.

No updates. No conscious logging out. No disregarding warnings etc.

Anyway to revert or retrieve?

Magnus 於 10 個月前 詢問

jonzn4SUSE 最近回覆 於 10 個月前

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Passwords disappeared from sync account

For some reason my passwords went missing locally and when I went to sync them my account would not connect and the saved password was missing. So I went through the pass… (閱讀更多)

For some reason my passwords went missing locally and when I went to sync them my account would not connect and the saved password was missing. So I went through the password reset process to sign into my sync account and when I resigned into it to sync, there was no passwords on the account.

Is there any backup performed by mozilla or any other way to get like a backup of the online account passwords somehow. My local logins.json files are corrupt so I cant use them.

This is extremely disappointing if they cant be retrieved.

georgek3 於 6 個月前 詢問

Paul 最近回覆 於 6 個月前

Problem syncing mobile and desktop.

Both my computer and my tablet are logged into my Firefox account, the page at accounts.firefox.com lists both devices, yet for some reason they won't sync. I've synced t… (閱讀更多)

Both my computer and my tablet are logged into my Firefox account, the page at accounts.firefox.com lists both devices, yet for some reason they won't sync. I've synced two mobile devices before, and it worked fine. I've spent a good portion of today trying to figure it out, and have gone half mad from frustration. Please can you help me? Thank you!

Robin 於 4 個月前 詢問

cor-el 最近回覆 於 4 個月前

Which files I need to recover my password?

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case: I use `firefox-sync` to manage all m… (閱讀更多)

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case:

I use `firefox-sync` to manage all my logins information and firefox-sync's password is the unique password I save manually.

Currently I has problems with my O.S and I decided reinstall it. But also I have 2FA enable for mostly of my accounts, and firefox-sync is not the exception, and firefox-sync's 2FA is based on my gmail, so when I tried get logged on firefox-sync, firefox asks me for my verification code, but my verification code is in my gmail, and my gmail's password is in firefox-sync.

So I lost access to all my accounts, I lose my gmail, github, gitlab, stackoverflow, discord, etc etc... :'(

From the gmail side, I tried all that gmail let me try but unsuccessfully.

So, the only possibility that I see, is recover the information of the formatted partition and rebuild the previous state of Firefox. I mean:

Reading about firefox loggins, and taking a look to firefox's workdir (`$HOME/.mozilla`), I see firefox saves login's info in a json file located in `$HOME/.mozilla/$profile$/logins.json`.

So the basic idea is with a data recovery tool, try recover `.mozilla`s directory and replace it over the current environment so when I start firefox can get access to my login's info. But I'm not sure how much it is possible to recover the whole directory, and if is not posible, my question is:

What files next to `logins.json` should be my recovery targets to replace inside the `.mozilla` folder in order to reconstruct my accounts login information?

04l3xxxx 於 2 個月前 詢問

cor-el 最近回覆 於 2 個月前

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Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (閱讀更多)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Anthesnatidis 於 2 年前 詢問

cor-el 最近回覆 於 1 年前

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Firefox Browser will not receive history from iOS

Firefox Browser will not receive history from iOS, how to fix? Everything else seems to work except history syncing. However, I still can sync history TO my phone, but no… (閱讀更多)

Firefox Browser will not receive history from iOS, how to fix? Everything else seems to work except history syncing. However, I still can sync history TO my phone, but not from it.

danielsstamper 於 1 年前 詢問

Tevin 最近回覆 於 1 年前

Firefox sync sessions?

I'm confused about sync when it comes to sessions. Sessions is not one of the options. A few days ago, I open Firefox and my profile was broken. Nothing worked in the w… (閱讀更多)

I'm confused about sync when it comes to sessions. Sessions is not one of the options.

A few days ago, I open Firefox and my profile was broken. Nothing worked in the way of toolbar addon buttons, contest menus, etc. I narrowed the problem down to the session store files.

The session was still present. I could scroll thru it, and select tabs, but hat was about it. Fortunately I was able to get things back working again in a fresh profile, but it was a tricky exercise.

My desktop sessions sync with my phone. Is the re a way to perhaps sync sessions, and do it recursively so you don't get a mess with duplicates and discarded tabs?

I used to to use Tab Session Manager until a couple years ago when it began destroying sessions, and there was no way to retrieve them. Even the supposedly repaired version couldn't reverse the process. Had something to do with the sessionstore-backups folder, so I don't know if I can trust it now.

noel_envode 於 1 個月前 詢問

cor-el 最近回覆 於 1 個月前

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"Secondary email must be different than your account email"

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is … (閱讀更多)

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is not assigned. When I try to add <preferred.email@domain.name> to my secondary email, I get the message: "Secondary email must be different than your account email"

I do not see this "account email" listed anywhere. Where do I find it, and how can I change it?

Many thanks, bd89

bigdata 於 1 年前 詢問

einarpall 最近回覆 於 1 年前

I changed my firefox account password and lost all of my saved logins and bookmarks is there any way to restore it please help its very imp coz i dont have backup

I changed my firefox account password and lost all of my saved logins and bookmarks is there any way to restore it please help its very imp coz i dont have backup. … (閱讀更多)

I changed my firefox account password and lost all of my saved logins and bookmarks is there any way to restore it please help its very imp coz i dont have backup.

karanarunraut 於 4 個月前 詢問

Paul 最近回覆 於 4 個月前

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Recovery

Hi, I have an issue. I today I reinstalled my windows. I recovered and synced my Mozilla, however it still doesn't have my old passwords, add ons and bookmarks including … (閱讀更多)

Hi,

I have an issue. I today I reinstalled my windows. I recovered and synced my Mozilla, however it still doesn't have my old passwords, add ons and bookmarks including my old opened tabs from my firefox laptop. I really need to have all of that. Is there any chance you guys can help me?

sebaspap69 於 11 個月前 詢問

cor-el 最近回覆 於 11 個月前

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Please remove, delete and deactivate account

I have and account on my Firefox account that I’m not using anymore. Can anyone please delete the account for me? It says that it needs a verification code and my Email i… (閱讀更多)

I have and account on my Firefox account that I’m not using anymore. Can anyone please delete the account for me?

It says that it needs a verification code and my Email is no longer accessible. Can someone please delete and deactivate the account for me please?

Here are some images for proof

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

LeoBeyene 於 1 年前 詢問

·´¯`·...¸>-)))º> ~dbben 最近回覆 於 1 年前