Firefox 技術支援討論區

Everytime I try to close my Firefox browser window, it just stops. There are multiple processes taking in excess of 200 or 300K in memory that seem to be causing the problem. I have to manually end the process just to close Firefox, and it is quite annoying. I just checked, my Firefox is up to date. Yesterday I deleted and re-installed Firefox, but it's still doing the same thing. This is kind of driving me nuts to be honest. I have Chrome, Opera, and Edge also installed on my computer so I'm ready to jetisson Firefox but thought I'd see what the community has to say first.

UPDATE - Firefox worked great for a few days but the issue returned not too soon after that. Whatever happened in the last update was only good temporarily. I've already done all the initial troubleshooting steps and believe I may have discovered the root cause of the issue.

There are multiple processes in Firefox whose size is over 100,000 kilobytes in size. Some are over 200K, 300K, and 400K.

As I compare this with other browsers I have on my computer, Edge has no processes over 100K, and neither does Chrome or Opera. I believe this is not coincidence, there is something internal to Firefox which creates large processes that is causing delays in closing it. Once again the problem has started annoying me and has started giving me thoughts of switching browsers again.

You can see it in the screenshots I posted.

Hi. Just a couple of days ago, Firefox lost the ability to load the website "ebay.com.au". The UK ebay website loads fine. As does the USA ebay website. I have tried running Firefox in troubleshooter mode disabling all extensions, no fix. I have been able to test this problem on one other Desktop PC, whom also is unable to load (ebay.com.au). Both PC's are 64-bit Windows 10 and have separate router and Internet connections. Both PC's are using the latest Desktop Firefox (111.0.1). I have tested disabling the software (BitDefender) Firewall on the PC, did not fix.

i installed the latest version from the website, and it only opens for a split second before it crashes. no error message, it just closes before its even fully open. same thing in troubleshoot mode: the troubleshoot mode popup only appears for a second, i dont even have time to read it before it closes. no error message. i tried a clean reinstall and nothing changed. i opened it in safe mode and it worked with no problems. i read that there are sometimes issues with avast, which i used to have, so i deleted the residual files i found in AppData and Program Files. still nothing. now the only antivirus/firewall software i have is windows defender (and i know that because windows defender keeps telling me haha), and i tried adjusting the windows firewall- still nothing. i would love to include a crash report ID, but there are no crash reports in the folder (photo attached), even though ive tried to open the app half a dozen times since reinstalling.

not sure if its relevant, but just in case- when i couldnt open the version from the website, i tried installing it from the microsoft store, and it actually worked fine at first. but shortly after i finished setting it up (it was probably open for less than an hour), it crashed and then it was the same- crashing immediately upon startup. i have since uninstalled it, in case they were interacting in a weird way, so now i only have the version from the website. i also have the mobile app on my phone and it works like a charm.

i consider myself pretty good at troubleshooting, but im completely stumped here. sorry for the long post, any guidance would be greatly appreciated

I recently moved into my partners parents house temporarily and their ISP set up is less than ideal but usable. Since moving in we've had a few hiccups with the internet and initially narrowed it down to google searches.

The graphs below are my internet activity with a couple tabs open and a stream to just get a consistent graph for pre-googling and then post-googling, the connection hitching continues until i close and reopen firefox which obviously is inconvenient. (I've been making do with bing in the meantime and it is really beyond parody how bad it actually really is.)

On a whim today I tried googling something in chrome to see if it'd do the same thing and it doesn't, which is great because this went from just a bizarre isp issue to a potential bug which can hopefully be fixed.

Every time I use Google Meet, Firefox show me a tiny orange controller over al my desktops in Fedora Linux. It is a bit annoying an distracting. Maybe could be great this icons appear in the os panel in linux.

Is there some way to recommend an extension that's available in the Chrome Web Store but not available for Firefox? It's the only one I've found anywhere that does this, particular job.

Beanote will allow a sticky note to be made *anywhere* on a web page -- not in a sidebar -- and it will stay right where you want it. Or you can move it. Also, if there are tabs within a portion of that webpage, it will bleed through transparently to all of them. If you want to add it to another of these tabs, you just click on it and you can move it anywhere you'd like; again, it will stay there.

You know when you grab a tab, drag it out, and make another window? For some reason it's never worked when dragging to another monitor. When I let go, it doesn't do anything, and the tab stays in the original window.

Firefox was working like a charm on my MacBook Pro '16 19 with Venture 13.0 macOS, without any issues. But somehow, after I did upgrade to Venture 13.2.1, Firefox started random hangs/freezes after each 30-60sec. And it takes ~5-10sec. I started to get random panics 2-3 per day.

I did not changed anything in the settings. This also happens in Private Window mode. I usually restart the computer everyday. (Eventually a new Firefox instance each new day, before Ventura 13.0 and still do after upgrade)

I have read the followings:

• https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
• https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

But didn't help me. I have everything (tabs, favs, extensions, works, etc.) so that I do NOT want to reset/refresh ANYthing. I'd prefer to fix the root cause and understand the issue why it keeps occur.

I either change my main Firefox browser (after 8+ years) or look for a solution to fix the root cause without doing any refresh or reset (or something that cause data lost).

Is this a known issue?

Could you please help me on this? Thanks!

My Environment:

• Firefox 110.0
• macOS 13.2.1

Also, in the Troubleshooting Information section below, browser somehow couldn't collect to data and showed a "manual way documentation" button. I clicked it and it redirected me a doc. When I back to previous page, I lost the data I've just written here. So had to rewrite everything... Can you please fix this?

I’m trying to load firefox(free) on my Mac.

The apple app store

List the following options. purchase, Open Link Pro, OLW,Openly A Link. Is fire fox not free on Apple Mac systems. If it is how do I get it. Rudy Gnekow

Hey!

Early I was able just to drag URL from the address bar and page name / title will appear as the bookmark name. But two or three days ago FF stopped doing that, instead in the bookmark name I get just the URL duplicated.

I feel it may be related with new 111 version that was released around that time and installed on my computer by FF auto-update.

See pic attached, after the `pythonds` bookmark bug started to appear and names are URLs now :(

I cleared my cache and cookies, had to restart my pc - macbook pro. After opening Firefox, I was signed out. I had to ask for password reset and once signed in, it looks like all my bookmarks are gone!

How do I recover them pls? I did not saved them anywhere or made a copy of those.

Your browser is being managed by your organization. Why am i seeing this and how do I remove how do i stop it from showing up and wwhy is it showing up ? What organization is it and why?

?

I recently removed Firefox from my PC with the intention to reinstall it right away via the windows store, for the purpose of getting Firefox updates automatically.

However, I have been trying in the past few days to install the app and am running into the same error as the installation begins.

I deleted any reminiscence of Mozilla folders from my C drive and ran deep cleaning of cache files on my PC and nothing helps. Please help me resolve this issue, I would like to keep using Firefox...

Thanks:)

scroll bars cover website-widgets (check boxes) (110.0.1 64-Bit)!! e.g., when trying to activate a checkbox at the right edge (Amazon, marking an item to cancel an order) that is not possible because the firefox scrollbar (right side) covers the Amazon checkbox, so it is impossible to mark it, and so the order cannot be cancelled!

This is an unacceptable malfunction!!

(OTOH, on MSEdge, the scrollbar sits to the right of the checkboxes without ever covering them, so it's obvious that this is specific Firefox malfunction!!!)

After a mistaken forced restart (inadvertent pressure on the shutdown/start key), one of the 3 windows I had open is invisible. It shows in the 'Windows" menu as one of 3 but when I select it - nothing. It does not show as a recently closed window in History. I have restarted Firefox multiple times, including deleting the xulstore.json file then restarting (a fix from another similar thread).

How can I restore this inaccessible window?

Thanks

Usually Firefox keep the login info for almost all sites that we need to login! I have a site that i have to login periodically and it requires 3 fields to login! A user name A subscription key (password) and a third which is my VAT number! My Vat number i remember it and that's not a problem! But the other 2 fields i would like Firefox to remember them! I manually registered a login entry for that site but firefox gives me nothing when i enter the site? Any ideas why and how can i solve this problem? Thank you!

Prior to updating to Firefox 111.0.1, I had NO issues going to chase.com. Now, it no longer works in Firefox. It does work in Chrome browser. When I go to chase.com, I get the below error message. I'm using a FF private window with no extensions. Yes, I cleared cache and cookies.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience.

Hail all:

I use Privacy Mode (to prevent idiotic dump on my PC from many a website, I hate clutter, due to my severe Asperger's) on my Secondary Monitor, whilst my primary Firefox runs normal mode on my Primary Monitor.

Each time I open a new Privacy Mode, it opens on the Primary Monitor, so I need to drag it to the secondary one.

Could we get an option to open the Privacy Mode one on "Detected Monitor X" (which stands for any option that got detected as monitor)? Would be lovely if we could.

Thank you.

As of last week, I have been unable to log into the PNC.com website (exact URL: https://www.pnc.com/en/personal-banking.html)

I am not sure exactly what the problem is but I have no trouble logging in if I use Microsoft EDGE. My belief is that the problem is specific to the FIREFOX browser.

Laptop System: OS: Windows 10 pro (64 bit) OS Version: - 22H2 OS Build - 19045.2728

Firefox version - 111.0 (64-bit)

1st scenario - Go to URL - https://www.pnc.com/en/personal-banking.html

• attempt to sign in with appropriate username and Password
• receive error message on screen

1. 1. It looks like you're experiencing problems logging in.
   2. You can try to fix this a few different ways.
   3. Log in through the PNC Mobile app
   4. Use a different browser or device
   5. Enable popups on your browser
   6. Don't use a VPN when you visit PNC websites
   7. Type in your User ID and password
   8. Clear your browser's cache or cookies
   9. If you still have trouble after taking these steps, please call the Customer Care center at 1-800-762-2035, and give this error code: CODE 18 - 104.231.43.48.

• I have attempted to clear my cache but it does not seem to have any affect on being able to log in.

Cache cleared by Clicking Tools>Settings > Privacy & Security > History > placed check mark in all boxes (Browsing & Download history, Active Logins, Form & Search history, Cookies, Cache) Data (Offline webite data)

If I then use the troubleshooting mode of Firefox, I am successful in being able to log on but only for this instance. To access Troubleshooting mode HELP > troubleshoot mode > I then receive a message "Your extensions, themes, and custom settings will be temporarily disabled." Do you wish to proceed? yes or no.

I have attempted to go into my setting on Firefox and "add" PNC as an allowable site

• Tools > Settings > Privacy & Security > Enhanced tracking protection > Manage exceptions > added https://PNC.com
• Tools > Settings > Privacy & Security > Cookies and Site data > Manage exceptions > added https://PNC.com
• Tools > Settings > Privacy & Security > HTTPS-Only Mode > this is set to "Don’t enable HTTPS-Only Mode"

Can anyone offer some advice on what might be occuring and what setting I can change to allow PNC once again to be accessible?

Thanks for any advice or suggestions in advance.