Firefox 技術支援討論區

So on my Legion laptop, Windows 11 Home, the bookmarks keep rearranging themselves, iv also noticed A LOT of duplicates and folders which I did not add. I rebooted the laptop then tried scanning the it with WindowsDefender and Malwarebytes, and refreshing the application. On my desktop which is synced, there is no issue. I thought I was seeing things at first until I focused right on the bookmark tool bar and every 10-20 seconds one will just pop into a new position. Will a fresh install work? That's my next step, but wanted to see if there is a better solution.

Hey, so, I've seen this question a couple times when I searched, but (a) there didn't seem to be any solution and (b) they were all regarding Macs and I'm on Windows 11 v 23H2. I keep getting bubbles saying that Firefox wasn't able to check for updates- not that it couldn't download or install updates, but it couldn't search for one. I also did the "about Firefox" thing and it gives me the same message. Both of these have been going on for a couple days and I have attempted restarting Firefox multiple times and did a manual update [125.0.1 (64-bit)] just in case there was a problem there. Now, I've tried the tips from the other threads (turning off the proxy, checking any anti-update policies, and checking the add.update.url in the config settings) with no luck. So in an effort to either bump the question or get any Windows oriented answers... Thanks muchly

Tenho o Win 11 23H2 com Firefox 124.0.1 instalado. Há meses , devo usar o Avast Browser para acessar o Amazon.com.br ou qualquer site do gov.br. Já desinstalei tudo e reinstalei do zero , sem extensões , mas o problema continua. Alguém sabe me ajudar? Desde já agradeço.

I was able to open reddit.com without any problems earlier, but recentrly I'm not able to load it up anymore. The loading screen is eternal and it doesnt show any kind of error (unless it tries to connect for too long like a couple of minutes, then the error does shows up). The site still sends me notificarions through the browser though. Any other site loads up without a problem. I tried to use methods mentioned in the help article (turned off proxy, turned on network.dns.disableIPv6, deleted cookies and cache). In other browsers (Edge, for example) reddit.com loads just fine. Please help me if you can.

Hi,

I recently facing an issue that the Firefox browser randomly maxed out my RAM and went unresponsive. Like the screenshot below, I am only trying to open Facebook and Instagram, 2 tabs.

I have tried to open about:memory and about:processes to monitor but it just went unresponsive and both the monitoring just hanged.

Have no idea why the Firefox process taking up so much RAM. Need help.

There seems to be something specific to the Phlearn site and Firefox which prevents videos from auto advancing. They either recommence the just completed video or revert to an earlier one.

I had downloaded a couple of pdfs from google drive via private browsing which were stored in my 'Downloads' folder. But as soon as I closed the window the pdfs were deleted. I had also downloaded a zip file which wasn't deleted.

If I delete my history of the websites I go on is there a way to either restore it or store it some place else in case I want to see it at a future time? Can I also do it If I delete my emails and I would like to see certain emails, again in the future? I use mostly Yahoo and Gmail? I'm using Windows 10.

Thanks

Hi there!

I'm trying to troubleshoot why firefox isn't connecting to my DNS over HTTPS instance running adguard home. Every other device (including another laptop) is able to set the DNS over HTTPS and connect successfully - but my desktop PC instance gets NS_ERROR_CONNECTION_REFUSED. Despite multiple reboots, ipconfig /flushdns, release/renew, etc...

Even my android phone is able to connect to it using the "private dns" feature (uses port 853 instead of 443).

I've been able to verify https access to the DNS server and it's querying successfully. It's just this one instance it won't connect.

I've followed all the recommendations. Problem still happens in troubleshooting mode as well. Doesn't allow sign in either. Have reloaded all C++, uninstalled, reinstalled, restarted. No links or pages will open.

Always shows "Failed to check for updates" On version 125.0.3 and still says needs to be updated. Then just run the install again and then it stops for a bit still on same version and then shows up needing update...been doing the same thing for a while now.

Secure Connection Failed

An error occurred during a connection to www.healthpartners.com. Certificate path length constraint is invalid.

Error code: SEC_ERROR_PATH_LEN_CONSTRAINT_INVALID

This seems to be caused by Firefox. I don't have this problem with Edge, Chrome or Opera

I purchased a new computer, was finally able to download Firefox. When I go to use it, frigging Microsoft BING come up. How do I fix it? Thank you for your help. Susan

p.s. I am at work, the new computer is at home., The version of Firefox was downloaded yesterday and the operating system is Windows 11

I've had recent security issues and have had a couple actual breaches. Having two accounts so similar to one another caused some unnecessary confusion during a panicked burst of changing passwords. Can we merge them?

I have always been a Firefox user and all of a sudden I cannot get into my MS 365 Sharepoint if I am using Firefox, if I use Edge I can get into the accounts.

I want to use Firefox not big commercial browsers.

Kim Coontz [removed phone# and emails from public support forum] Work Email: [removed]

The following error keeps happening constantly in Firefox ESR 52.9:

Description Faulting application name: plugin-container.exe, version: 52.9.0.6746, time stamp: 0x5b2bc061 Faulting module name: mozglue.dll, version: 52.9.0.6746, time stamp: 0x5b2bbbde Exception code: 0x80000003 Fault offset: 0x0000fb33 Faulting process id: 0x0x35F8 Faulting application start time: 0x0x1DAA06C630DBB2E Faulting application path: C:\Program Files (x86)\Mozilla Firefox V52.9 ESR\plugin-container.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox V52.9 ESR\mozglue.dll Report Id: 1e159f0c-62cf-4695-8ef2-861f89c36041 Faulting package full name: Faulting package-relative application ID:

Any ideas what is causing this?

Thanks!

using Win 11, Firefox browser, Google search. subfolders are listed but will not open. Using Bing they do open but I prefer Google. If this is a Google problem or a Win 11 can you steer me in the right direction. Thanks My email is artsiii@aol.com