Firefox 技術支援討論區

For the last week or two I have had an issue with Firefox closing my email (yahoo business mail) tab automatically, every time I download a file from an email.

After opening emial I click to download the file, i have the settings set to ask where I want it saved, and then either while I'm selecting the destination and labeling it, or right after the tab automatically closes. It happens both ways which suggests to me it's occurring after a specified amount of time, not based on completion of an action. And it's happening every time.

MacBook Pro Firefox 102.0.1

Any idea how to stop this?

Dear Firefox,

Yesterday 1-2-23 I lost my tabs. When I tried to restore them I followed the suggestions listed in "help". I clicked on the "menu" on the top right of my browser, found the "history" and selected it. The "restore" option did not appear. On my macbook pro 2012 os 10.13.6 I had 3 "desktop" selections. I had a browser window on each of the desktops that held multiple tabs. The third "desktop" was the "dashboard" which mostly had widgets. Somehow the browser window from one of the Desktops was applied to the dashboard and when I tried to remove it the result was that it closed and was removed from all desktops.

How can I find the sessions or tabs that were present on Jan 1 or before? I'm not that tech savy and would love to be able to speak with a real person that would be able to walk me through a solution if there is a solution.

I keep a lot of tabs open, and it's not that unusual to lose my session altogether and have to restore it. This time, though, it's not letting me.

A "Restore Session" tab came up that said the following:

"Sorry. We’re having trouble getting your pages back.

We are having trouble restoring your last browsing session. Select Restore Session to try again.

Still not able to restore your session? Sometimes a tab is causing the issue. View previous tabs, remove the checkmark from the tabs you don’t need to recover, and then restore."

I usually attempt to restore from the "History" dropdown menu at the top of the screen, and it usually works on the first try. But even when it doesn't, this screen appears and gives me the option of clicking on the bright blue "Restore Session" button, and that typically does it. This time, though, the blue "Restore Session" button is much more muted in color and not responsive to clicks.

Do you have any ideas? Like I say, I keep a LOT of tabs open, and most of them serve as reminders to take care of something or other, so I really need to reopen all tabs from that previous session so I don't lose those reminders. Thanks!

RM

Trying to view a video in Medscape. See attached screen shot. The message is "Source Not Supported".

https://capture.dropbox.com/lVRfbz3KPkZfCKmz

But it plays just fine in Chrome. Que pasa??

RDL

Recently, unable to Open Microsoft Outlook email using Firefox 100.0.1 (updated June 10th, 2022). Able to open in Safari. Prior to this incident no problem with opening Outlook.

After updating to the latest Browser, I have no music controls when I use YouTube Music. Exception trying to format object for log message: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data(resource://services-sync/resource.js:229:21) JS Stack trace: _processResponse/<@resource.js:229:21 get@XPCOMUtils.jsm:62:51 format@Log.jsm:648:19 formatText@Log.jsm:577:44 format@Log.jsm:595:12 append@Log.jsm:688:37 append@logmanager.js:156:44 log@Log.jsm:385:16 debug@Log.jsm:405:10 observe@policies.js:866:21 observe@observers.js:135:21 notify@observers.js:87:18 notify@util.js:195:19 WrappedNotify@util.js:205:17 Log.jsm:24 Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. webrequest.js:127 Exception trying to format object for log message: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data(resource://services-sync/resource.js:229:21) JS Stack trace: _processResponse/<@resource.js:229:21 get@XPCOMUtils.jsm:62:51 format@Log.jsm:648:19 formatText@Log.jsm:577:44 format@Log.jsm:595:12 append@Log.jsm:688:37 append@logmanager.js:156:44 log@Log.jsm:385:16 debug@Log.jsm:405:10 observe@policies.js:866:21 observe@observers.js:135:21 notify@observers.js:87:18 notify@util.js:195:19 WrappedNotify@util.js:205:17 2 Log.jsm:24 TypeError: a.default.detectStore(...) is undefined h1-check.js:1:1301 Exception trying to format object for log message: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data(resource://services-sync/resource.js:229:21) JS Stack trace: _processResponse/<@resource.js:229:21 get@XPCOMUtils.jsm:62:51 format@Log.jsm:648:19 formatText@Log.jsm:577:44 format@Log.jsm:595:12 append@Log.jsm:688:37 append@logmanager.js:156:44 log@Log.jsm:385:16 debug@Log.jsm:405:10 observe@policies.js:866:21 observe@observers.js:135:21 notify@observers.js:87:18 notify@util.js:195:19 WrappedNotify@util.js:205:17 Log.jsm:24 Exception trying to format object for log message: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data(resource://services-sync/resource.js:229:21) JS Stack trace: _processResponse/<@resource.js:229:21 get@XPCOMUtils.jsm:62:51 format@Log.jsm:648:19 formatText@Log.jsm:577:44 format@Log.jsm:595:12 append@Log.jsm:688:37 append@logmanager.js:156:44 log@Log.jsm:385:16 debug@Log.jsm:405:10 observe@policies.js:866:21 observe@observers.js:135:21 notify@observers.js:87:18 notify@util.js:195:19 WrappedNotify@util.js:205:17 2 Log.jsm:24 Sync encountered an error - see about:sync-log for the log file. policies.js:963 TypeError: a.default.detectStore(...) is undefined h1-check.js:1:1301 WebGL context was lost. 2 Troubleshoot.jsm:713:17 WebGL context was lost. 2 Troubleshoot.jsm:713:17 Attempt to override an existing term: "brand-shorter-name". branding/brand.ftl Attempt to override an existing term: "brand-short-name". branding/brand.ftl Attempt to override an existing term: "brand-full-name". branding/brand.ftl Attempt to override an existing term: "brand-product-name". branding/brand.ftl Attempt to override an existing term: "vendor-short-name". branding/brand.ftl Attempt to override an existing message: "trademarkInfo". branding/brand.ftl e is undefined h0-main.js:1 Unchecked lastError value: Error: Invalid window ID: 52 h0-main.js:1 Exception trying to format object for log message: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data(resource://services-sync/resource.js:229:21) JS Stack trace: _processResponse/<@resource.js:229:21 get@XPCOMUtils.jsm:62:51 format@Log.jsm:648:19 formatText@Log.jsm:577:44 format@Log.jsm:595:12 append@Log.jsm:688:37 append@logmanager.js:156:44 log@Log.jsm:385:16 debug@Log.jsm:405:10 observe@policies.js:866:21 observe@observers.js:135:21 notify@observers.js:87:18 notify@util.js:195:19 WrappedNotify@util.js:205:17 2 Log.jsm:24 Exception trying to format object for log message: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data(resource://services-sync/resource.js:229:21) JS Stack trace: _processResponse/<@resource.js:229:21 get@XPCOMUtils.jsm:62:51 format@Log.jsm:648:19 formatText@Log.jsm:577:44 format@Log.jsm:595:12 append@Log.jsm:688:37 append@logmanager.js:156:44 log@Log.jsm:385:16 debug@Log.jsm:405:10 observe@policies.js:866:21 observe@observers.js:135:21 notify@observers.js:87:18 notify@util.js:195:19 WrappedNotify@util.js:205:17 4 Log.jsm:24 Sync encountered an error - see about:sync-log for the log file. policies.js:963 Element.releaseCapture() is deprecated. Use Element.releasePointerCapture() instead. For more help https://developer.mozilla.org/docs/Web/API/Element/releasePointerCapture menupopup.js:169:13 e is undefined h0-main.js:1 Unchecked lastError value: Error: Invalid window ID: 54 h0-main.js:1

So, the system requirements system requirements for Firefox 108.x desktop only mention macOS 10.12 (High Sierra) through macOS 12 (Monterey)

Is Firefox lacking support for the latest version of macOS 13 (macOS Ventura?)

During an initial visit to slashdot.org Firefox hangs for approx 45 seconds while the status bar says "looked up a.fsdn.com." Subsequent visits during the same browser session load promptly.

This is with Preferences -> General -> Network Settings -> Enable DNS over HTTPS -> Cloudfare or NextDNS. With Firefox DoH disabled the problem is not present. [Interesting side, the machine's systemwide DNS settings are configured for Cloudfare 1.1.1.1 ]

AFAIK all other sites load normally. I've been using the Firefox DOH for several months with only the above site as a problem.

Ideas?

Environment: Firefox desktop 106.x and 107.x macOS 10.13.6 The problem is present in "Troubleshoot Mode" when Firefox DOH is enabled.

Hello, i recently updated firefox. after reboot everything was gone,pages,bookmarks,history,passwords,everything. after the update firefox would not work so i redownloaded it.now everything is gone.i have been using firefox for years,now i cant retrieve my bookmarks,passwords or anything. so i am now afraid to use firefo as my browser as it lost years of my personal internet use and information.

need a new mail account immediately. Zohomail in India blocked my account. Cannot even communicate with them since account is frozen but seems to allow incoming emails.. Can get incoming just no outgoing. Love Firefox..been on it for years. Medical heart failure condition requires a working email account at once. Can you help ?

[personal information removed]