Firefox 技術支援討論區

Youtube, and only youtube, will not play audio. Netflix works, Hulu works, steam games works. But no audio on youtube. it's not my computer's audio settings, Youtube works fine on edge. I love firefox, it is my default browser, but, you know, what the fuc*! why won't youtube work?! I know it's not your fault but, you know, I call bologna! Attached is a screenshot of a video on youtube. Usually I can hear sounds but not now.

When in Google Sheets in Firefox a single scroll click of the mousewheel takes me to the very bottom right of the sheet. The scroll wheel is then disabled vertically and horizontally.

Error is verified for all Google Sheets. Problem does not exist when accessing these sheets in Incognito Mode.

Error does not occur when accessing these sheets in Chrome.

Sheets is all but unusable without mouse scrolling capability.

As of recently, every time I try to watch someone on Twitch, where the video feed would normally be is the streamer's offline banner image. Chat is working fine, and is active despite the stream not being displayed on my end. If I check the Twitch mobile app the stream displays as normal, so I know they are currently streaming. I tried disabling all of my add-ons and restarting the browser to no avail. I am a noob, so please be patient with me. I have attached images of an example, but this happens with any live channel, not just ones I am following (I do not have any active subscriptions as far as I know).

Prior to about a month ago, downloading worked as expected: - click a link - the save to... dialog opened - choose the folder - the download is off and running

No more. For about the past month - click a link - wait for a long time with FF frozen - the a wheel starts rotating - after a full minute (or more) the save dialog appears.

Something has been broken in the mad-dash to push updates. It's fine for browsing, but the, you need to download. At that point you wish you were using a different browser (any other browser, in fact) since FF is the only oe that has this problem. Downloading works fine in a 8 chromium browsers that I have and in the 5 FF clones (like Waterfox)

It's just FF that's broken. I can no longer afford to set it as default because of this. The others are not perfect (WF won't activate Pocket, foe example) but downloading promptly is critical.

Every time I am trying to search, google is always pinned on my search bar, and I want to get rid of it. How can I remove google? (On the image I marked the issue with a red circle)

For the last several days I cannot access my gmail on my PC with firefox. I keep getting an error message that says:

"We’re sorry, but your account is temporarily unavailable. We apologize for the inconvenience and suggest trying again in a few minutes. You can view the Google Workspace Status Dashboard for the current status of the service.

If the issue persists, please visit the Help Center »

Try Again Sign Out"

I keep trying, but to no avail. Gmail works with Chrome on my PC. How can I fix this?

I simply want to use a password to open Firefox. I don't want to set up Firefox sync. How can I set up a simple password as permission to open Firefox without accessing sync?

Firefox View Open Tabs is my favorite feature. I (used to) use it daily, but now, even though I have NUMEROUS windows (over 40) and multiple tabs in many of those windows, View Open Tabs is completely empty. I'd very much like to restore that 'index' without losing all those pages/tabs (it's my reading & ToDo list).

Sometime recently, I found it using gobs of CPU even though Javascript was (and still is) disabled, so I found the top CPU process and killed it. Instead of a single page going blank, Firefox crashed. Sometime after that I noticed that View Open Tabs was no longer populating. Maybe that contributed or instigated the dysfunction?

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. I tried to uninstall and reinstall Firefox it tried to do a "reinstall" it says her profile is no longer available, while inconvenient she still should be able to start it up, but it still gives me the same message. that it is still running and needs closed. Trying to "close it doesn't do anything. I have restarted several times and even did a shut down and restart. Nothing seems to work. I assume some "stub" of Firefox is out there in the system/cache making Firefox think it is is still active but I can't find it to shut it down. Where do I need to go to "end task" on this phantom Firefox?

Other information: 1. We have Norton Security software installed, if that matters. 2. The same seems to happening to Thunderbird, but maybe I need to go to another help forum for that? 3. I am entering this issue from my computer that seems to be just fine with Firefox, so can't send browser data as it is irrelevant to the issue (it's on a different computer and install instance.

ive built a new pc and have a flashing program popup every 10min. upon assistance from a really good pc guy, we've found its a firefox default browser agent with a long code.

its not listed in my scheduled tasks, eyt runs every 10min. only thing close to firefox would be thrunderbird, but iirc, mozilla and thunderbird are not longer the same company. either way. i need this thing to stop running every 10min.

Please add support for progressive web apps to firefox, it is the only reason why I have stopped using firefox in preference of chrome. Without this feature, we can't use websites in split screen without the search bar area eating into the web page.

I have a Lenovo ThinkPad X1 Yoga Gen 6 (20XY005MGE) with Win11 Pro.

All of a sudden, Firefox does not play any sound. I notice that it does not show up in the volume mixer. I tried:

• this solution: https://support.mozilla.org/de/questions/1278299
• Reboot the PC
• Uninstall and reinstall Firefox
• Deactivate all Extensions
• I worked my way through the manual pages (none of which mentions Firefox missing in the volume mixer)

Youtube does not play sounds, the Spotify page notices that it cannot play sound (the spotify App for Windows works fine, though). News sites (tagesschau.de / video, deutschlandfunk.de / audio) play the video, but no sound.

I had the problem a few months ago already but I cannot recall the solution :(

Thanks for helpful hints!

my firefox youtube is broken, every time i close firefox, and open youtube, the comments and the sidabar wont load, until i clear my cookies and login. so that fixes it, but its not permanent. if i close or restart firefox, id have to repeat this process again. and yes, ive disabled all my extentions and cleared cache. and updated firefox.

When I visit the web site virtueonline.org using Firefox browser, the Disqus comment section does not appear below articles on the site. Sometimes, when I go in and out of the article, the Disqus comment section will appear, but not always. When I use Microsoft Edge, the Disqus comment sections appear.

My old email keeps showing up when Firefox is trying to auto fill email. How do I change that in Firefox. Same with addresses, My mailing address is shown in many different ways, all variants of my actual address.

Also, I have some kind of browser hijacker (BING) that keeps directing me to Bing website. I have tried the standard procedures as outlined, bu t still BING often redirects my searches. I am also working with my anti-virus people to try to correct, but thought I would ask you as well. Here's where it took me when I searched for cookies (like you bake in the oven): "https://www.bing.com/search?ptag=ICO-86655dbd68d344bb&form=INCOH1&pc=1AWL&q=cookies"

Thank You, looking forward to continuing with Firefox

Ross Langhans

About 1 week ago Firefox with Windows 11 stopped displaying YouTube video comments. I've tried other browsers and I can see the comments.

I only have 6 extensions and have disabled all of them and still have the problem. With Firefox in safe mode the problem goes away and I can see the comments. I've cleared the Firefox cache and hardware acceleration is off. I have the standard themes and using the default system theme-auto.

Any suggestions on how to resolve this problem? Thank you.

I wish to save my bookmarks in alphabetical order, first the folders and then any bookmarks that have not yet been allocated to a specific folder. This used to be possible as I gave reorganised the older bookmark folders are in alphabeical order previously. This seems to be no longer posible. I can reorganise them in View but cannot save them. Am I doing something wrong? Any help appreciated. Thanks in advance. text

I am a single user of Firefox 123.0 (64 bit) on a Windows 11 desktop, Win 11 laptop, and Android phone. If I use Profile Manager to delete both of the the Profiles from my desktop ("default" and "default-release"), will that have any effect on my laptop or phone? Specifically, will I lose my passwords and bookmarks on all devices, or just the desktop?

Also, can I delete one of my two profiles? If so, which one? When I navigate to Users\Bill\AppData\Roaming\Mozilla\Firefox\Profiles, I see four folders:

 lamrm8zp.default-release,  2/26/2024
 gqrogfwy.default,  2/24/2024
 06m8lkgu.default-release,  9/21/2023
 x0wvrqsi.default,  5/4/2022

I want to convert a pdf file that I mistakenly had to generate when I deleted the original file. I want to convert the pdf sheet back to a Word doc so I can edit it.