搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

After the latest update I'm locked out the app is unable to get the confirmation signal from mozilla

  • 1 回覆
  • 1 有這個問題
  • 6 次檢視
  • 最近回覆由 SUMOsJR

more options

After the latest update I'm locked out the app is unable to get the confirmation signal from mozilla

After the latest update I'm locked out the app is unable to get the confirmation signal from mozilla

所有回覆 (1)

more options

Hello,

Can you explain in more detail by what you mean when you note "unable to get the confirmation signal from mozilla"

Does this mean the app is stalling out when you try to log in? Or spinning wheel of death, or something totally different?

While I am not quite sure what you are seeing, logging out, uninstalling, and reinstalling, then logging back in may help.

It sounds like it could be an authentication issues as the update went through. Installing fresh should clear all the app folders and refresh your authentication abilities.