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Firefox Update Issue when opening Kaspersky Safe Money session

I have discovered a problem with Firefox updates when opening a Kaspersky Safe Money browser session. In Firefox, Tools - Settings, Firefox Updates, it shows Firefox is b… (了解更多)

I have discovered a problem with Firefox updates when opening a Kaspersky Safe Money browser session.

In Firefox, Tools - Settings, Firefox Updates, it shows Firefox is being updated by another instance and the option to Check for Updates has been greyed out (screenshot attached).

When you use the Help, About Firefox option it also says that Firefox is being updated by another instance (see screenshot attached).

When you check the same Settings in the Safe Money 2nd session, it shows exactly the same information and you cannot update Firefox in any session.

In previous versions of Firefox, when you opened a 2nd session it said that Firefox was being updated by another instance and the option to Check for Updates was greyed out but you could still update Firefox in the main session.

This is not a problem when using Chrome or Edge so it must be related to Firefox so can anyone suggest anything to fix this or does it need Tech Support to look into it for fixing?

Thanks.

询问者 Hawkeye 于 23 小时前

最后回复者 Hawkeye 于 43 分钟前

Firefox hangs randomly

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok. Fir… (了解更多)

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok.

Firefox hangs, no rhyme or reason, random pages, every hour or so.

Am I the only one having issue?

询问者 infodog 于 2 天前

最后回复者 infodog 于 3 小时前

Firefox has become very slow lately.

Firefox has become very slow for some two weeks om my desktop with Linux Xubuntu 18.04. Some sites can be approached without problems except for the speed, other sites ar… (了解更多)

Firefox has become very slow for some two weeks om my desktop with Linux Xubuntu 18.04. Some sites can be approached without problems except for the speed, other sites are opened after some time, but freeze so that scrolling and clicking on links won't work. I tried to find an answer in the Settings......

询问者 edschijf 于 8 小时前

Firefox Developer Edition wont open Discord hyperlinks

Discord hyperlinks will no longer open when Firefox Developer Edition is selected as my default browser. They open fine in both Firefox, Microsoft Edge, and Google Chrome… (了解更多)

Discord hyperlinks will no longer open when Firefox Developer Edition is selected as my default browser. They open fine in both Firefox, Microsoft Edge, and Google Chrome when selected as Windows 11's default browser. When selecting my default browser it would show 2 instances of Firefox Dev but after uninstalling then reinstalling it there is only one instance in the default app list. I'm not really sure where to go from here. Maybe this is an issue with the latest version of Dev Edition or is this an issue with my Windows?

Thanks

询问者 yohaun 于 9 小时前

Firefox version 101.0.1 64bit Keeps freezing

Firefox version 101.0.1 64bit Keeps freezing, I have to use the task manager to close it. It happens about 10 times a day. What is wrong? What do I do to fix this besides… (了解更多)

Firefox version 101.0.1 64bit Keeps freezing, I have to use the task manager to close it. It happens about 10 times a day. What is wrong? What do I do to fix this besides switching to a new browser permenantly? Windows 10Pro 64

询问者 leensaginaw2011 于 10 小时前

my computer keeps freezing when using firefox

my desktop computer keeps freezing. after shuting firefox and reopening it, it comes up with 'an old version of firefox is running in the background. firefox needs to clo… (了解更多)

my desktop computer keeps freezing. after shuting firefox and reopening it, it comes up with 'an old version of firefox is running in the background. firefox needs to close this to continue'. How do I delete an old version please I am running windows 7, 64 bit pro

询问者 arwoodward 于 15 小时前

最后回复者 Dropa 于 10 小时前

  • 已解决

"This file contains a virus or malware." download popup won't go away

Firefox version: 102.0 (64-bit) System: Windows 10 21H2 I recently downloaded a file that may have had some sort of virus or malware. The file came up negative in Windows… (了解更多)

Firefox version: 102.0 (64-bit) System: Windows 10 21H2

I recently downloaded a file that may have had some sort of virus or malware. The file came up negative in Windows Defender and Malwarebytes but I deleted it anyways; however, I still get a download popup every time I open Firefox telling me that "This file contains a virus or malware." I've cleared the download library and browser history (cookies, cache, etc.) but I still get the popup from the Firefox.

Is there any known fix for this? Thanks!

询问者 Pat H 于 11 小时前

回答者 Pat H 于 11 小时前

Intranet web site self signed certificate does not permanent stored to exceptions

I have some websites in the internal network with self signed certificate which I have registered in the exceptions. But every time I visit them he asks me to put them ba… (了解更多)

I have some websites in the internal network with self signed certificate which I have registered in the exceptions. But every time I visit them he asks me to put them back in the exceptions. Is there a way to fix this problem?

询问者 administrator25 于 17 小时前

最后回复者 Dropa 于 11 小时前

Oops... the system encountered an error (#001) in Gmail: My gmail stopped working via firefox, HELP!

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (… (了解更多)

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (#001)

I have updated my browser on my windows computer, my network speed, upload and download speed is good. All other websites are functioning just fine. Only Gmail seems to be affected on my computer. (It works fine from other computers and from my phone.)

Do you know how I can make it work again? Please help!?!

询问者 ler 于 1 个月前

最后回复者 Guido 于 12 小时前

Firefox vers 91.10esr(64bit):-"cannot load M3U8:levelLoadTimeOut"

Hi!, recently i have been having this browsing problem whenever I open the news website at https://www.cgtn.com/channel/documentary. The site wont load and error is shown… (了解更多)

Hi!, recently i have been having this browsing problem whenever I open the news website at https://www.cgtn.com/channel/documentary. The site wont load and error is shown- "cannot load M3U8:levelLoadTimeOut". Have tried numerous times but failed to load. However other web sites have no problem and prior to this I am able to surf at all times. What must I do to get back the browsing? Any help is appreciated. Thanks

询问者 xxmanreturns 于 4 天前

最后回复者 xxmanreturns 于 13 小时前

Firefox continually updating

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Window… (了解更多)

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Windows 10. Any suggestions would be appreciated.

询问者 Pete8 于 18 小时前

最后回复者 Terry 于 16 小时前

SVG <g> tag is not working

In Chrome Browser, svg <g> tag is working well, but when I looking to Firefox It doesn't work. What should I do? Code like this.. ``` <g filter="url(#b)"> … (了解更多)

In Chrome Browser, svg <g> tag is working well, but when I looking to Firefox It doesn't work.

What should I do?

Code like this.. ```

   <g filter="url(#b)">
       <path fill="#F1F1F1" fill-opacity=".3" fill-rule="evenodd"
             d="M64.968 37.043c1.283-.232 3.18-.502 5.076-.502 1.897 0 3.794.27 5.076.502 1.01.183 1.834.88 2.251 1.817l3.004 6.758a1 1 0 0 0 .413.46l4.132 2.385a1 1 0 0 0 .605.128l7.355-.778c1.02-.108 2.035.259 2.699 1.041.842.995 2.024 2.503 2.973 4.145.948 1.643 1.663 3.42 2.103 4.647.346.966.156 2.028-.448 2.858l-3.99 5.485a1 1 0 0 0-.192.588v5.763a1 1 0 0 0 .191.588l3.989 5.483c.604.83.794 1.892.448 2.858-.44 1.227-1.154 3.004-2.103 4.647-.948 1.642-2.13 3.15-2.973 4.145-.663.782-1.678 1.149-2.699 1.04l-6.133-.648a1 1 0 0 0-.605.128l-5.85 3.378a1 1 0 0 0-.414.46l-2.505 5.636c-.416.938-1.241 1.634-2.25 1.817-1.283.232-3.18.502-5.077.502-1.896 0-3.793-.27-5.076-.502-1.01-.183-1.834-.879-2.25-1.817l-2.506-5.636a1 1 0 0 0-.414-.46l-5.85-3.377a1 1 0 0 0-.604-.129l-6.134.649c-1.02.108-2.035-.258-2.699-1.041-.842-.995-2.024-2.503-2.973-4.145-.948-1.643-1.663-3.42-2.102-4.647-.347-.966-.156-2.028.447-2.858l3.99-5.483a1 1 0 0 0 .19-.588v-5.763a1 1 0 0 0-.19-.588l-3.991-5.485c-.604-.83-.794-1.892-.448-2.858.44-1.227 1.154-3.004 2.103-4.647.948-1.642 2.13-3.15 2.973-4.145.663-.782 1.678-1.149 2.699-1.04l7.354.777a1 1 0 0 0 .605-.128l4.132-2.386a1 1 0 0 0 .414-.46l3.003-6.757c.417-.938 1.242-1.634 2.251-1.817Zm5.075 46.165c7.364 0 13.333-5.97 13.333-13.334s-5.969-13.333-13.333-13.333S56.71 62.51 56.71 69.874c0 7.364 5.97 13.334 13.333 13.334Z"
             clip-rule="evenodd"/>
       <path fill="url(#c)" fill-opacity=".2" fill-rule="evenodd"
             d="M64.968 37.043c1.283-.232 3.18-.502 5.076-.502 1.897 0 3.794.27 5.076.502 1.01.183 1.834.88 2.251 1.817l3.004 6.758a1 1 0 0 0 .413.46l4.132 2.385a1 1 0 0 0 .605.128l7.355-.778c1.02-.108 2.035.259 2.699 1.041.842.995 2.024 2.503 2.973 4.145.948 1.643 1.663 3.42 2.103 4.647.346.966.156 2.028-.448 2.858l-3.99 5.485a1 1 0 0 0-.192.588v5.763a1 1 0 0 0 .191.588l3.989 5.483c.604.83.794 1.892.448 2.858-.44 1.227-1.154 3.004-2.103 4.647-.948 1.642-2.13 3.15-2.973 4.145-.663.782-1.678 1.149-2.699 1.04l-6.133-.648a1 1 0 0 0-.605.128l-5.85 3.378a1 1 0 0 0-.414.46l-2.505 5.636c-.416.938-1.241 1.634-2.25 1.817-1.283.232-3.18.502-5.077.502-1.896 0-3.793-.27-5.076-.502-1.01-.183-1.834-.879-2.25-1.817l-2.506-5.636a1 1 0 0 0-.414-.46l-5.85-3.377a1 1 0 0 0-.604-.129l-6.134.649c-1.02.108-2.035-.258-2.699-1.041-.842-.995-2.024-2.503-2.973-4.145-.948-1.643-1.663-3.42-2.102-4.647-.347-.966-.156-2.028.447-2.858l3.99-5.483a1 1 0 0 0 .19-.588v-5.763a1 1 0 0 0-.19-.588l-3.991-5.485c-.604-.83-.794-1.892-.448-2.858.44-1.227 1.154-3.004 2.103-4.647.948-1.642 2.13-3.15 2.973-4.145.663-.782 1.678-1.149 2.699-1.04l7.354.777a1 1 0 0 0 .605-.128l4.132-2.386a1 1 0 0 0 .414-.46l3.003-6.757c.417-.938 1.242-1.634 2.251-1.817Zm5.075 46.165c7.364 0 13.333-5.97 13.333-13.334s-5.969-13.333-13.333-13.333S56.71 62.51 56.71 69.874c0 7.364 5.97 13.334 13.333 13.334Z"
             clip-rule="evenodd"/>
       <path stroke="url(#d)" stroke-opacity=".1" stroke-width=".2"
             d="M64.986 37.142c1.28-.232 3.17-.501 5.058-.501 1.889 0 3.779.269 5.059.5.974.177 1.772.85 2.177 1.76l3.003 6.757a1.1 1.1 0 0 0 .455.506l4.132 2.386a1.1 1.1 0 0 0 .666.14l7.355-.777c.99-.105 1.971.25 2.611 1.006.841.992 2.019 2.495 2.963 4.13.944 1.636 1.657 3.407 2.096 4.631.334.932.151 1.96-.435 2.765l-3.99 5.485a1.1 1.1 0 0 0-.211.647v5.763c0 .233.074.46.21.647l3.989 5.483c.586.805.769 1.833.435 2.765-.439 1.224-1.151 2.996-2.095 4.63-.945 1.636-2.122 3.139-2.963 4.131-.64.755-1.622 1.111-2.612 1.006l-6.133-.648a1.1 1.1 0 0 0-.666.14l-5.85 3.378a1.1 1.1 0 0 0-.455.506l-2.505 5.637c-.405.91-1.203 1.582-2.177 1.758-1.28.232-3.17.501-5.059.501-1.888 0-3.778-.269-5.058-.501-.974-.176-1.773-.848-2.177-1.758l-2.505-5.637a1.101 1.101 0 0 0-.456-.506l-5.85-3.377a1.1 1.1 0 0 0-.665-.141l-6.133.648c-.99.105-1.972-.25-2.612-1.006-.841-.992-2.019-2.495-2.963-4.13-.944-1.635-1.657-3.407-2.095-4.631-.334-.932-.152-1.96.434-2.765l3.989-5.483a1.1 1.1 0 0 0 .21-.647v-5.763a1.1 1.1 0 0 0-.21-.647l-3.99-5.485c-.586-.805-.77-1.833-.435-2.765.439-1.224 1.151-2.995 2.095-4.63.945-1.636 2.122-3.139 2.963-4.13.64-.756 1.622-1.112 2.612-1.007l7.355.778a1.1 1.1 0 0 0 .665-.142l4.132-2.385a1.1 1.1 0 0 0 .455-.506L62.81 38.9c.404-.91 1.203-1.582 2.177-1.758Zm5.057 46.166c7.42 0 13.433-6.015 13.433-13.434s-6.014-13.433-13.433-13.433S56.61 62.455 56.61 69.874c0 7.42 6.014 13.434 13.433 13.434Z"/>
   </g>

```

询问者 borapark13 于 17 小时前

最后回复者 borapark13 于 17 小时前

Add on Phantom Wallet - unknown error - no login

Hi, the add on of phantom wallet for my firefox was working perfect for 2 month. for some days i can not login anymore. password is for sure the right one. i get "unknow… (了解更多)

Hi,

the add on of phantom wallet for my firefox was working perfect for 2 month. for some days i can not login anymore. password is for sure the right one. i get "unknown error" as seen in the picture i added. I wrote to the phantom wallet support and they ask me to run a command in the developer mode.

is this safe to run the command and send a screenshot of the results to phantom wallet support?

thats what the phantom wallet support want me to run:

Hi again,

Please ignore the steps mentioned in my previous email, it can be quite confusing. I have outlined the exact steps in detail below:

Step 1: On the address bar, visit: about:debugging#/runtime/this-firefox You will see a page as displayed below.

Step 2: Copy the Internal UUID.

Step 3: Vist: moz-extension://<Internal UUID>/popup.html You will see a page as displayed below

Step 4: Open the Web Developer Tools (Command + Option + I)

Step 5: Enter the password and click on "Unlock"

Step 6: Copy everything you see on the Console logs and paste it here or screenshot them to us.

Important: Do not try reinstalling the wallet.

Regards

询问者 ma1380 于 17 小时前

Firefox installed an update and now I get an error message

Firefox auto-installed an update and now when I try to open the browser, I receive this Error: Platform version '102.0' is not compatible with minVersion >=101.0.1 m… (了解更多)

Firefox auto-installed an update and now when I try to open the browser, I receive this

Error: Platform version '102.0' is not compatible with minVersion >=101.0.1 maxVersion<=101.0.1

How can I fix this???

询问者 nflfanno1 于 1 天前

最后回复者 jscher2000 - Support Volunteer 于 1 天前

Facebook Search not working properly

Hi, When I type a search query into the address bar on any Facebook Group and press enter nothing happens. I need to try 2-3 times (sometimes more). I've tried clearing c… (了解更多)

Hi,

When I type a search query into the address bar on any Facebook Group and press enter nothing happens. I need to try 2-3 times (sometimes more).

I've tried clearing cache, removing all data, program files, re-installed, but this didn't make any difference. Same on Firefox Developer. Microsoft Edge works.

Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.70 GHz Installed RAM: 8,00 GB Edition: Windows 10 Home Single Language OS build 19043.1766

Firefox version 102.0 (although this has been happening for months)

询问者 kyle30 于 1 天前

Why does Firefox put www in front of the domain name?

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to ww… (了解更多)

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to www.karinchappell.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

If I remove the www by backspacing it, the page loads correctly.

I've checked the website: "SSL is enabled on your site, and an SSL certificate was detected on your site."

When I've asked around the techies I know, I've been told this is an antiquated way of dealing with it. Please advise.

询问者 kchappell 于 1 天前

最后回复者 jscher2000 - Support Volunteer 于 1 天前

Reproducable crash in ubuntu 20.04 from Firefox 102.0 64-bit

Steps to re-create: create a new campagin attempt to change the display image using the hover-button over the image on the page. What happens: I click the "change image" … (了解更多)

Steps to re-create: create a new campagin attempt to change the display image using the hover-button over the image on the page.

What happens: I click the "change image" button, it gives me the os file picker. I select the file i want and click open and the file picker goes away. The "progress" bar at the top of the image shows up, changes through several states it seems. Then all screens freeze, and the computer stops responding to all output.

Supplemental info: This started happening after an update from ubuntu 18.04 lts to 21 to 22.04 lts. So I know I was not using a flatpak before and I am now.

I've attempted to use strace to figure out what's happening at the time of the freeze I'll include a picture of that if this form does not cause my entire pc to freeze. But didn't really get any useful info from that. I tried reading dmesg at the time of the crash but so far the screen freezes before any relevent information pops up. I've not been able to find any logs about whats going in previous dmesg logs.

Troubleshooting steps: I've attempted the same procedure in firefox's safe mode. This does not seem to stop the crash. I've attempted the same procedure using chrome and this works as it should.

询问者 nogasgofast 于 1 天前

最后回复者 Paul 于 1 天前

Clearing name from autofill

A friend used my PC and now whenever I have to fill in a form with my details their name always shows up above mine as a possible autofill option. How do I stop this? … (了解更多)

A friend used my PC and now whenever I have to fill in a form with my details their name always shows up above mine as a possible autofill option. How do I stop this?

询问者 ColinH 于 5 天前

最后回复者 jscher2000 - Support Volunteer 于 1 天前