Unable to download & reinstall firefox after unistalling it due to issues described below. Please help
Firefox crashed on one of our computers. When I tried to restart it, I got an error message indicating that it was still running & I had to close it or shut down the system. There was no exe for it on the processes list to use to accomplish this, so I shut it down. I repeated this several times with the same result. Therefore, I uninstalled it & used explorer to go to the Firefox install page where I clicked on the green download button. This took me to the "thank you for downloading" page, but failed to install. I repeated this several times to no avail. The machine it is no longer working on is a Toshiba. I continues to run without a problem on this VIAU.
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Try this first:
If that does not help, it could be malware fouling things up.
Thank you. That would have helped if I had not already uninstalled firefox. Where I am stuck is having done that, I am unable to download the program for reinstallation. As I previously mentioned, when I go to the web site & click the green button, I am taken to the "thank you" page, but the program has not been downloaded, so I am unable to install it.
What site are you using to try to download Firefox? The ones I am familiar with do not have green buttons. Try here:
If that does not work, maybe you have malware infesting your computer.
Moderator Daifne's list of malware removers:
- Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
- SuperAntispyware - http://www.superantispyware.com/
- Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
- AdAware - http://www.lavasoftusa.com/software/adaware/
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: