Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

话题已存档。 如果需要帮助请提出新问题。

Something is blocking my Firefox 4.0.1 updates and I am not able to update

  • 2 个回答
  • 8 人有此问题
  • 4 次查看
  • 最后回复者为 cor-el

8non3
8non3
more options

Every time Firefox tries to update, a screen pops up and tells me that something is blocking the updates and that the updates have failed. I have uninstalled and reinstalled several times and I have allowed it through my firewall, but I am still having the same problem. At first, the window said that something was trying to trick the updates to a different location, now it says that something is blocking the updates.

Every time Firefox tries to update, a screen pops up and tells me that something is blocking the updates and that the updates have failed. I have uninstalled and reinstalled several times and I have allowed it through my firewall, but I am still having the same problem. At first, the window said that something was trying to trick the updates to a different location, now it says that something is blocking the updates.

由8non3于修改

所有回复 (2)

kerframil
kerframil
more options

Some of the issues you describe are mentioned here:

http://kb.mozillazine.org/Software_update#Software_Update_not_working_properly

To begin with, try cleaning the slate by going through the following process:-


  1. Ensure that Firefox is closed
  2. Open an Explorer (file manager) window
  3. Click on the address bar and enter the following: %localappdata%
  4. Open the Mozilla folder that is now visible, followed by the Firefox folder within then, finally, the Mozilla Firefox folder
  5. Delete any visible files/folders bearing the name updates or active-update
  6. Load Firefox again
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by the presence of leftover files in the Firefox program folder (defaults\pref) like a file firefox.js that overrides the update URL with a wrong link.

See my post here and do a clean reinstall and be sure to remove the Firefox program folder.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.