搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Add on Phantom Wallet - unknown error - no login

  • 无回复
  • 1 人有此问题
  • 4 次查看
more options

Hi,

the add on of phantom wallet for my firefox was working perfect for 2 month. for some days i can not login anymore. password is for sure the right one. i get "unknown error" as seen in the picture i added. I wrote to the phantom wallet support and they ask me to run a command in the developer mode.

is this safe to run the command and send a screenshot of the results to phantom wallet support?

thats what the phantom wallet support want me to run:

Hi again,

Please ignore the steps mentioned in my previous email, it can be quite confusing. I have outlined the exact steps in detail below:

Step 1: On the address bar, visit: about:debugging#/runtime/this-firefox You will see a page as displayed below.

Step 2: Copy the Internal UUID.

Step 3: Vist: moz-extension://<Internal UUID>/popup.html You will see a page as displayed below

Step 4: Open the Web Developer Tools (Command + Option + I)

Step 5: Enter the password and click on "Unlock"

Step 6: Copy everything you see on the Console logs and paste it here or screenshot them to us.

Important: Do not try reinstalling the wallet.

Regards

Hi, the add on of phantom wallet for my firefox was working perfect for 2 month. for some days i can not login anymore. password is for sure the right one. i get "unknown error" as seen in the picture i added. I wrote to the phantom wallet support and they ask me to run a command in the developer mode. is this safe to run the command and send a screenshot of the results to phantom wallet support? thats what the phantom wallet support want me to run: Hi again, Please ignore the steps mentioned in my previous email, it can be quite confusing. I have outlined the exact steps in detail below: Step 1: On the address bar, visit: about:debugging#/runtime/this-firefox You will see a page as displayed below. Step 2: Copy the Internal UUID. Step 3: Vist: moz-extension://<Internal UUID>/popup.html You will see a page as displayed below Step 4: Open the Web Developer Tools (Command + Option + I) Step 5: Enter the password and click on "Unlock" Step 6: Copy everything you see on the Console logs and paste it here or screenshot them to us. Important: Do not try reinstalling the wallet. Regards
已附加屏幕截图

你必须登录到你的账号才能回复。如果你还没账号,请提出一个新问题