Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

话题已存档。 如果需要帮助请提出新问题。

profiles disappeared after update

  • 1 个回答
  • 1 人有此问题
  • 11 次查看
  • 最后回复者为 cor-el

lorio56701
lorio56701
more options

After recent Firefox update all of our profiles have disappeared. (And all our bookmarks and passwords, too!) At the about:profiles page, the only profile showing is the one I created to be able to launch Firefox. Under "Users" ..... "App Data", there are 3 profiles: the new one just created, another profile with same name and the Default profile. Can not access either of the old profiles. Both old profiles have last changed date the same as Firefox update. I hope there is a fix for this. This is almost as bad as the entire computer crashing.

After recent Firefox update all of our profiles have disappeared. (And all our bookmarks and passwords, too!) At the about:profiles page, the only profile showing is the one I created to be able to launch Firefox. Under "Users" ..... "App Data", there are 3 profiles: the new one just created, another profile with same name and the Default profile. Can not access either of the old profiles. Both old profiles have last changed date the same as Firefox update. I hope there is a fix for this. This is almost as bad as the entire computer crashing.

所有回复 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you write "all of our profiles have disappeared", do you mean that you no longer see them as profiles listed in the Profile Manager and on the about:profiles page or is there something wrong with the profiles as stored on the hard drive ?

If you do not see the profiles on the about:profiles page, but the profiles are still present then it is likely that a new profiles.ini got created for some reason. You should be able to register those lost profiles by using the Profile Manager to create a new profile and use the "Choose Folder" button to browse to the profile in the hidden "AppData\Roaming" location.