搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Updating Firefox to the latest version causes boot issues with my computer.

  • 3 个回答
  • 1 人有此问题
  • 75 次查看
  • 最后回复者为 romar7906

more options

I am currently running Windows 7, and Firefox ver. 56.0, 32 bit. When I try and update Firefox, I updates to version 63.x.xx, and everything works fine. Then when I shutdown and start my computer later, or restart my computer, it boots to my profile name, but it logs me on as a guest. I have the only profile on the computer and I am an administrator. I basically have a bare minimum desktop and it will not let me open or change any files. It also won't let me save any files that I create. I found that I can fix my computer's boot issue, by performing a "system restore" to a point before I tried to update Firefox. Any suggestions, or is this a problem with my Windows 7 installation.

I am currently running Windows 7, and Firefox ver. 56.0, 32 bit. When I try and update Firefox, I updates to version 63.x.xx, and everything works fine. Then when I shutdown and start my computer later, or restart my computer, it boots to my profile name, but it logs me on as a guest. I have the only profile on the computer and I am an administrator. I basically have a bare minimum desktop and it will not let me open or change any files. It also won't let me save any files that I create. I found that I can fix my computer's boot issue, by performing a "system restore" to a point before I tried to update Firefox. Any suggestions, or is this a problem with my Windows 7 installation.

被采纳的解决方案

Windows 7 still has a version of Internet explorer installed and the latest IE update, for some reason is disabling the built in, but hidden admin account on some systems, it is a known bug, seems to affect Lenovo systems more than others.

Check for any IE updates in your control panel and remove the latest one if you dont use IE, BUT if you do it means IE isnt patched to the latest security release, so really, don't use it if you go this route. It's supposed to be fixed in next update.

定位到答案原位置 👍 0

所有回复 (3)

more options

选择的解决方案

Windows 7 still has a version of Internet explorer installed and the latest IE update, for some reason is disabling the built in, but hidden admin account on some systems, it is a known bug, seems to affect Lenovo systems more than others.

Check for any IE updates in your control panel and remove the latest one if you dont use IE, BUT if you do it means IE isnt patched to the latest security release, so really, don't use it if you go this route. It's supposed to be fixed in next update.

more options
more options

It appears that I have an issue with Windows 7. Thanks to both of you for all of your help and assistance.