Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

话题已存档。 如果需要帮助请提出新问题。

Firefox will open without me clicking on it run in the backround hidden. I beleive the file cloudctl.exe*32 is the problem. any help will be appreciated.

  • 1 个回答
  • 1 人有此问题
  • 3 次查看
  • 最后回复者为 philipp

sr139fox
sr139fox
more options

Firefox will open in the background and I do not know it. It is only when I notice how slow my computer is running that I check the Windows Task Manager and notice Firefox running when I never went to the internet all day. I ran Kasperski and it doe not find a virus. I believe the problem is a file named cloudctl.xex*32. when I close that file it stops Firefox from opening in the background.

Any incite on how to repair this problem?

Attached is a link to the problem with no fix. https://support.mozilla.org/en-US/questions/1213921

I deleted Firefox and ran chrome and windows Internet explorer. Both had the same issue.

thank you dave P.

Firefox will open in the background and I do not know it. It is only when I notice how slow my computer is running that I check the Windows Task Manager and notice Firefox running when I never went to the internet all day. I ran Kasperski and it doe not find a virus. I believe the problem is a file named cloudctl.xex*32. when I close that file it stops Firefox from opening in the background. Any incite on how to repair this problem? Attached is a link to the problem with no fix. https://support.mozilla.org/en-US/questions/1213921 I deleted Firefox and ran chrome and windows Internet explorer. Both had the same issue. thank you dave P.

所有回复 (1)

philipp
philipp
  • Moderator
more options

other antivirus scanners are detecting this file as malware: https://www.virustotal.com/#/file/3fd726012b155593e2671c52aebc10615c2aae4ed33f7e3bf80d253d98ba0ae2/detection

so please run a scan with various other security tools like the free version of malwarebytes & eset online one-time scanner.