搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

how to retrieve info from password manager you removed.

  • 4 个回答
  • 1 人有此问题
  • 9 次查看
  • 最后回复者为 FredMcD

more options

I have been using Webroot Password Manager, storing a lot of information there besides ID and passwords. When Firefox updated today, it stole my password manager, leaving me in serious trouble. I desperately need to know how to retrieve the information stored in my hijacked password manager.

I have been using Webroot Password Manager, storing a lot of information there besides ID and passwords. When Firefox updated today, it stole my password manager, leaving me in serious trouble. I desperately need to know how to retrieve the information stored in my hijacked password manager.

所有回复 (4)

more options

It is always best to go to the help forum of any extension to get help. Here is what they posted about your problem. I read through the thread - good news for you!

https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Firefox-57-and-Webroot-extensions/m-p/305838

more options

I had already been to the help forum. I just didn't understand what I found there. I thought talking to a human would help. Imagine my dismay upon discovering that Support was non-human too. I give up. Perhaps I can squeeze the information out of Explorer. Thanks for nothing.

more options

I posted a link to their support forum. You should ask there for instructions you can understand. There is a version of the extension that will work in 57, install it and then post in their help forum if you have problems.

more options

As far as the add-on, Here are your choices; 1) Contact its support and ask if they will update 2) Find a replacement 3) Downgrade to a prior Firefox 4) Do without


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.