Hi naimul.nowroz,

I'm sorry to hear that you are having difficulties connecting your newly purchased, Symphony f15 GoFox to your PC.

Please view the following knowledge base article for further instructions on how to access the files in your Firefox OS device:

• Adding music

I hope this information is helpful. Please let us know if you continue having issues, or if you have any other questions on how to use your new Firefox OS phone.

Thanks,

- Ralph

Thank you Ralph for your reply. From yesterday i am having another problem. Now why can not I enter to the Marketplace? What can i do now? I am using 512kbps Grameenphone 3G internet line. Customer care managers of both Grameenphone and Symphony are failed to solve this.

Hi naimul.nowroz,

I am sorry to hear that you are having difficulties accessing the Firefox Marketplace in your GoFox F15 device.

In the future, please Ask a New Question if you would like help with an issue that is different from the original post. This helps us provide a better support experience, and it also allows other users who may be experiencing the same issue as you, to find a solution. =)

In order to better understand and investigate on the issue that you are encountering, please reply to this message with the following information:

• What is the OS version and Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
• Please provide the exact steps to reproduce the issue you are encountering. Are you receiving any error messages?
• Are you able to access the Marketplace through a stable Wi-Fi connection?
• Who is your current cell phone carrier?
• How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!

- Ralph