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欢迎来到火狐支持!从11月15号以来,已有20个社区成员帮助超过九十万火狐使用者改进了用户体验。

来自SUMO团队的更新

本周,SUMO团队一直忙于Firefox 4 Beta的文档工作和发布新的Metrics Dashboard,同时也在测试全新的Kitsune知识库平台。 更多细节可参见SUMO blog

请观看我们上次会议的一段视频:


你可以做什么

如果你发现一些不清楚的地方或文档没有说明的问题,

  • If you have an Android smartphone, get the latest Firefox 4 beta! (See the Mozilla Mobile home to download the latest version.)
  • Read our Mobile documentation and give us feedback. If you find something that isn't clear or isn't documented, contribute to the discussion in our forums.

This week's focus: Localizing the new support site

We're getting ready to launch an entirely new platform for our knowledge base (on November 30!), which will offer much more powerful editing and at least 10 times the speed of our old software. For localizers, these changes mean that translating the site will soon be greatly improved.

If you're a localizer, we need your help now to make sure the new site's interface is translated for your language before we launch. For more details, read Michael's post on the SUMO blog


New this week

There are a few issues we've noticed this week that we don't yet know solutions for. We're tracking these in the Contributors Forum


Other things happening this week

We provide support to users both an expansive knowledge base and through personal support, with the goal of making the Firefox experience great even when problems arise.

  • Support Forum: Our new support forums are even better this week, now with support for creating tags and previewing posts! Visit the new forum now!
  • Twitter and Social Networking: Users are talking about Firefox on social networking sites, voicing their praises and frustrations. You can help by responding to users, letting them know we care about their experience with Firefox. For more information, see our instructions for helping users on Twitter.
  • Team discussion: Have questions or feedback about helping with the project? Join our weekly meeting each Thursday at 10:00am PDT (UTC-07) on irc.mozilla.org. You can join the project channel now in #sumo or join #sumomtg at the scheduled time.