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2FA Failure

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While I was trying to setup 2FA for an account I received an error that implied I needed to start again. So I deleted (yes big mistake) the 2FA entry from my device and proceeded to start again at which point it asked for the code and now I have no way of getting in.

I use this account to publish an addon so I'm now completely screwed. Is there anyone at mozilla that can help recover the account?

Thanks

While I was trying to setup 2FA for an account I received an error that implied I needed to start again. So I deleted (yes big mistake) the 2FA entry from my device and proceeded to start again at which point it asked for the code and now I have no way of getting in. I use this account to publish an addon so I'm now completely screwed. Is there anyone at mozilla that can help recover the account? Thanks