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Locked out of Android VPN

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  • 1 ní ìṣòro yìí
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  • Èsì tí ó kẹ́hìn lọ́wọ́ Gustavo Aguilera

Brenda
Brenda
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Hello,

I just installed Mozilla VPN on my Android and when I try to login it says I've tried too many times and to try again in 15 minutes. Even though I only tried to login once. So I tried a couple more times without success. Please advise. I thank you very much for your time and knowledge.

Happy Holidays! Brenda

Hello, I just installed Mozilla VPN on my Android and when I try to login it says I've tried too many times and to try again in 15 minutes. Even though I only tried to login once. So I tried a couple more times without success. Please advise. I thank you very much for your time and knowledge. Happy Holidays! Brenda

All Replies (1)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Hello,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This could solve your issue.

Let me know if this helps.