Mozilla VPN will not start
"Couldn't Start VPN" message I am running AVG Internet Security
I have added exceptions for Mozilla VPN
VPN via PPTP and L2TP-IPSec are allowed
VPN works fine on my other work PC
How can I fix this?
Ọ̀nà àbáyọ tí a yàn
Do you have any other VPNs installed on the device? I'd uninstall them.
Otherwise, Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.
Let me know if that helps.
All Replies (3)
Ọ̀nà àbáyọ Tí a Yàn
Do you have any other VPNs installed on the device? I'd uninstall them.
Otherwise, Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.
Let me know if that helps.
I also had this problem. thanks for the suggested solution above. I tried uninstalling my old VPN, redownloading, reinstalling multiple times, and restarting my computer. After all of that it finally worked!
I can't open the app so have no access to any "sign out"