'Insert photo' into a Gmail message fails; but 'Attach' to message succeeds
I was hoping Fx 22.0 would fix this - it began with Fx 21.0. But no change: inserting a photo into a message I am composing always fails (with a red failure notification from Gmail). The OS is Vista Home Prem 32-bit, and I use Avast 8 security.
On the other hand, attaching the same photo or any typical file to the same message works perfectly well.
Either process works just fine if I switch (reluctantly) to Chrome browser. There has not been any time when these failures happened there.
I have already found a thread about attachments failing (not quite the same thing) - see https://support.mozilla.org/en-US/questions/930282. Given that, I tried changing the network.http.spdy.enabled entry of about:config to false as instructed. No change. Then I tried setting all three of network.http.spdy.enabled, network.http.spdy.enabled.v2, and network.http.spdy.enabled.v3 to false. Again, no change.
In both browsers the Java plug-in is disabled, although the on-board standalone Java (on the laptop) is not.
Any ideas?
Змінено WebHybrid
Усі відповіді (3)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
Thank you.
I chose 'No' on whether this tedious boilerplate answer helped - but 'Partly' would be accurate.
Using Safe Mode restored the function; probably it was not an issue with the system's graphics acceleration (since Chrome worked) so I set out to figure out which FF add-on was the culprit.
It seemed to be Scriptish. Not any particular script installed in it... the add-on itself.
So I replaced Scriptish with Greasemonkey and then installed all the scripts I had before. No-go. The problem came back.
However I can just temporarily disable Greasemonkey while doing the photo insertion (then turn Greasemonkey back on) - so the sleuthing gave me a decent workaround.
Alas, I liked Scriptish better. Maybe I will restore it and try my workaround with that.
Yep, the accidentally discovered workaround works with Scriptish.
Maybe a future Scriptish update will eliminate its interference with Gmail. Or vice versa.