Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Learn More

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Firefox 18 crashes frequently but working fine in Safe Mode (EXCEPTION_ACCESS_VIOLATION_READ)

  • 2 відповіді
  • 16 мають цю проблему
  • 3 перегляди
  • Остання відповідь від QuickMcGraw718

Swarup
Swarup
more options

After update to Firefox 18 Firefox keeps crashing within few mins of opening. At the time of crashing Firefox Freeze and CPU usage rise upto 50% in my Windows 7. NO matter how many tab I open in my Firefox even Firefox crash when I just open 1-2 tab. I disable Hardware Acceleration but still face same problem. But its working fine in Safe Mode.

Here is my last few crash report http://crash-stats.mozilla.com/report/index/bp-9b6f1cac-55ec-49c0-91ee-b99fe2130115 Report id - f2b23dc8-95bc-47b9-9f88-5394c1ac5ed6 (http://crash-stats.mozilla.com/about/throttling) http://crash-stats.mozilla.com/report/index/bp-438ff7cc-167c-4d70-a893-bb8942130114 http://crash-stats.mozilla.com/report/index/bp-8750d31d-51e3-4b08-8a2b-4ce412130114

After update to Firefox 18 Firefox keeps crashing within few mins of opening. At the time of crashing Firefox Freeze and CPU usage rise upto 50% in my Windows 7. NO matter how many tab I open in my Firefox even Firefox crash when I just open 1-2 tab. I disable Hardware Acceleration but still face same problem. But its working fine in Safe Mode. Here is my last few crash report http://crash-stats.mozilla.com/report/index/bp-9b6f1cac-55ec-49c0-91ee-b99fe2130115 Report id - f2b23dc8-95bc-47b9-9f88-5394c1ac5ed6 (http://crash-stats.mozilla.com/about/throttling) http://crash-stats.mozilla.com/report/index/bp-438ff7cc-167c-4d70-a893-bb8942130114 http://crash-stats.mozilla.com/report/index/bp-8750d31d-51e3-4b08-8a2b-4ce412130114

Усі відповіді (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If it works in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Which security software (firewall, anti-virus) do you have?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

QuickMcGraw718
QuickMcGraw718
more options

Had that same problem. If you have Norton for your security software & the Norton toolbar as an add-on, there's your conflict. Just disable & re-start your browser.