Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Learn More

XULRunner not allowing me to make a new profile

more options

Every few hours, maybe 4 times a day, XULRunner appears and tabs me out of everything. It says "This profile was last used with a newer version of this application. Please create a new profile."

There isn't a 'create new profile' button. I already made a new profile as well, but it did not fix the problem.

I recently changed to the newest ESR, 115.10.0esr, to fix streaming issues.

Every few hours, maybe 4 times a day, XULRunner appears and tabs me out of everything. It says "This profile was last used with a newer version of this application. Please create a new profile." There isn't a 'create new profile' button. I already made a new profile as well, but it did not fix the problem. I recently changed to the newest ESR, 115.10.0esr, to fix streaming issues.
Прикріплені знімки екрана

Обране рішення

Could you turn off the background tasks under the Mozilla category in the Windows Task Scheduler to see whether that makes any difference. Here's how:

In the Windows system search box, start typing task scheduler and when Windows shows the matching program icon, click that to start the Task Scheduler.

In the left column, expand the list and click Mozilla.

In the center column, select the background update task.

In the right column, click Disable. (See attached screenshot, which is from Windows 11.)

Repeat with the default browser task.

I don't know whether Firefox will turn that back on at some point but you could test whether that was the source of the issue by seeing whether you get those error messages while these tasks are disabled.

Читати цю відповідь у контексті 👍 0

Усі відповіді (5)

more options

Do you still have a newer version of Firefox installed that might be running in the background?

Корисно?

more options

cwweynand said

XULRunner appears and tabs me out of everything.

Does this happen while Firefox is running? Do you mean the browser crashes?

Try disabling any third-party antivirus or security software, this may require rebooting into Windows Safe Mode (networking enabled).

Корисно?

more options

zeroknight said

cwweynand said

XULRunner appears and tabs me out of everything.

Does this happen while Firefox is running? Do you mean the browser crashes?

Try disabling any third-party antivirus or security software, this may require rebooting into Windows Safe Mode (networking enabled).

It happens whether or not I have firefox open, nothing actually crashes, it just shunts me to my desktop with that notification

Корисно?

more options

jscher2000 - Support Volunteer said

Do you still have a newer version of Firefox installed that might be running in the background?

There shouldn't be, when installing ESR it said it deleted other firefox installs. It happens after a restart of the computer too.

Корисно?

more options

Вибране рішення

Could you turn off the background tasks under the Mozilla category in the Windows Task Scheduler to see whether that makes any difference. Here's how:

In the Windows system search box, start typing task scheduler and when Windows shows the matching program icon, click that to start the Task Scheduler.

In the left column, expand the list and click Mozilla.

In the center column, select the background update task.

In the right column, click Disable. (See attached screenshot, which is from Windows 11.)

Repeat with the default browser task.

I don't know whether Firefox will turn that back on at some point but you could test whether that was the source of the issue by seeing whether you get those error messages while these tasks are disabled.

Корисно?

Запитати

Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.