Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Learn More

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Amazon Prime videos won't play. Says FF installing components.

  • 2 відповіді
  • 3 мають цю проблему
  • 13 переглядів
  • Остання відповідь від greg300

more options

I am trying to use Amazon Prime video and am getting a message saying Firefox is installing components for playing the audio or video on this page, try again later. This has gone on for several days. I had been able to use Prime video before. What is going on?

I am trying to use Amazon Prime video and am getting a message saying Firefox is installing components for playing the audio or video on this page, try again later. This has gone on for several days. I had been able to use Prime video before. What is going on?

Усі відповіді (2)

more options

Hello there,

This could be cause by a corrupt add-on in your browser.

In order to troubleshoot this we'll need you to disable all your add-ons/extensions by going to:

1. Click on the "Menu" button on Firefox 2. Click on "Add-ons" 3. Click the "Disable" button on the side of each add-on

You can then relaunch Firefox and see if the issue still persists.

Helpful topic: https://support.mozilla.org/en-US/questions/1035523

Hope this helps!

more options

I disabled apps, didn't help. Uninstalled and re downloaded FF. Now it has gotten worse. It won't let me go to most any website sighting invalid security certificate. I tried "refreshing" FF to no avails still can't search. Very frustrating.

Greg