Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Learn More

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Sub-folders are missing. Using TB 24.4/Win7. Looked in other folders/Trash but not there. Need detailed help.

  • 3 yanıt
  • 6 kişi bu sorunu yaşıyor
  • 6 gösterim
  • Son yanıtı yazan: Toad-Hall

Eddie76
Eddie76
more options

I am not very computer literate so I'm not really sure what has happened. I had several sub-folders under Local Folders/Inbox. I use email all day and when I naturally went to one of these sub-folders I noticed it was missing and then I noticed that several other sub-folders were missing too.

I looked in all the available folders (including Trash) to see if I had accidentally moved the folder under another folder but I couldn't find them. I also tried to do a Search Messages from within the Inbox directory. I searched for some specific text in a single email's Subject line and it did find the email and on the left of the message box I saw the sub-folder name but I cannot figure out where the folder is located.

I tried using your support and also googling help but it talks about missing email accounts. My email is fine, I just can't find the sub-folders. If I did delete them (and I'm not sure how I would have done that), I thought it would be in the Trash but the folders aren't there. I am extremely computer dumb and need detailed help on where to go to fix this. I really, really need those folders back.

Thanks, Ed

I am not very computer literate so I'm not really sure what has happened. I had several sub-folders under Local Folders/Inbox. I use email all day and when I naturally went to one of these sub-folders I noticed it was missing and then I noticed that several other sub-folders were missing too. I looked in all the available folders (including Trash) to see if I had accidentally moved the folder under another folder but I couldn't find them. I also tried to do a Search Messages from within the Inbox directory. I searched for some specific text in a single email's Subject line and it did find the email and on the left of the message box I saw the sub-folder name but I cannot figure out where the folder is located. I tried using your support and also googling help but it talks about missing email accounts. My email is fine, I just can't find the sub-folders. If I did delete them (and I'm not sure how I would have done that), I thought it would be in the Trash but the folders aren't there. I am extremely computer dumb and need detailed help on where to go to fix this. I really, really need those folders back. Thanks, Ed

Tüm Yanıtlar (3)

iamjayakumars
iamjayakumars
more options

Are you using IMAP or POP3?

Try this

Eddie76
Eddie76 Sorunun sahibi
more options

Actually not sure this worked yet as i just want to make sure I understand what I'm doing. I checked and my Inbox server setting is set to POP but not POP3. Does that make a difference? I read up on the difference between POP and IMAP. I'd prefer IMAP since I work away from this computer sometimes. How would I go about changing that? Do I have to work with my internet carrier?

I did a little research on compacting and it seems a little scary.Is the purpose of compacting to free up space which would then allow the "lost" folders to have room to reappear?

Also, am I supposed to compact the Inbox, the Trash or the the subfolder where the lost subfolders were located? Does compacting only affect the folder on which I run compact? I have other subfolders which I could compact without remorse if I lost stuff in them if it would free up space.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Please read info on what compacting does and why it is important. http://kb.mozillazine.org/Thunderbird_:_Tips_:_Compacting_Folders

Do you have this setting: View > Folders > All If yes, do you have your anti-virus software scanning incoming mail? Did your anti-virus software quarantine those folders?

http://kb.mozillazine.org/Antivirus_software

As you use a Pop mail account, all emails are on your computer, so this means you should be performing regular backups. Here is info on backups. http://kb.mozillazine.org/Profile_backup