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Firefox 8.0 - All bookmarks are missing - "unable to process the backup file" - tried reinstalling Firefox and restarting computer. Nothing helps. What can I do next?

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  • 10 kişi bu sorunu yaşıyor
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  • Son yanıtı yazan: neilrv

neilrv
neilrv
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All bookmarks went missing after running WinCleaner OneClick version 11.4.2, but that has never happened before. Cannot create new bookmarks and if I try to restore the bookmarks from a backup , the pop-up window says "Unable to Process the Backup File". I tried uninstalling and reinstalling Firefox and I tried restarting the computer - neither helped. I'm running Windows XP Professional 2002 service pack 3. Any suggestions?

All bookmarks went missing after running WinCleaner OneClick version 11.4.2, but that has never happened before. Cannot create new bookmarks and if I try to restore the bookmarks from a backup , the pop-up window says "Unable to Process the Backup File". I tried uninstalling and reinstalling Firefox and I tried restarting the computer - neither helped. I'm running Windows XP Professional 2002 service pack 3. Any suggestions?

Tüm Yanıtlar (2)

cor-el
cor-el
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  • Top 10 Contributor
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A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

neilrv
neilrv Sorunun sahibi
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Found a corrupt places file, deleted all the rest and renamed the corrupt file to be the only places file but I still had no bookmarks or bookmark functionality. I resigned myself to a complete uninstall of Firefox, including all personalization, etc. then reinstalled Firefox and I am now rebuilding my bookmarks list. Thank you much for the quick reply and trying to help! If I use WinCleaner OneClick again I'll be sure to back up my bookmarks.