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I have no bookmarks in Firefox 4 and can't restore or import any.

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jim_knowles
jim_knowles
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After I upgraded (?) to Firefox 4, I opened Bookmarks - Show All Bookmarks and it was empty. None of my bookmarks, no default bookmarks, no bookmarks at all. Weird, but easy to fix, or so I thought. I went to Import and Backup, Restore, and picked a date two days old. I got the expected This will replace all of your current bookmarks with the backup. Are you sure? and clicked OK. It immediately pops up Unable to process the backup file. Next I tried the same with two more dates with the same results.

Okay, let's try to import. Selected Import HTML then From HTML file and selected the one I created before I updated Firefox. I could see the bookmarks in the preview pane at the right, so I know they are there. I click Open and the dialog box goes away, but no bookmarks. No error message, no bookmarks.

I then picked a website, went there and clicked Bookmark This Page. I tried this with a few pages. No bookmarks, none, not one. I uninstalled Firefox and installed it again, watching carefully for errors, problems, anything. It seemed to go fine, but still no bookmarks. I tried all the above steps and got the same results. I tried Firefox Safe Mode and once again, you guessed it, no bookmarks. I looked in support and the forums. All I found was people who were unhappy with Firefox 4 and the advice Go to Import and Backup . . . yeah, that doesn't work. I returned to Firefox 3.6.13 and did a restore from two days ago and it worked fine. I had bookmarked a site since that date, so next I imported from the HTML file I created before this mess all started and that worked fine as well. This proved that the HTML file and the JSON file were not the problem. I'll stay with Firefox 3.6.13 until they fix this problem with Firefox 4.

After I upgraded (?) to Firefox 4, I opened Bookmarks - Show All Bookmarks and it was empty. None of my bookmarks, no default bookmarks, no bookmarks at all. Weird, but easy to fix, or so I thought. I went to Import and Backup, Restore, and picked a date two days old. I got the expected This will replace all of your current bookmarks with the backup. Are you sure? and clicked OK. It immediately pops up Unable to process the backup file. Next I tried the same with two more dates with the same results. Okay, let's try to import. Selected Import HTML then From HTML file and selected the one I created before I updated Firefox. I could see the bookmarks in the preview pane at the right, so I know they are there. I click Open and the dialog box goes away, but no bookmarks. No error message, no bookmarks. I then picked a website, went there and clicked Bookmark This Page. I tried this with a few pages. No bookmarks, none, not one. I uninstalled Firefox and installed it again, watching carefully for errors, problems, anything. It seemed to go fine, but still no bookmarks. I tried all the above steps and got the same results. I tried Firefox Safe Mode and once again, you guessed it, no bookmarks. I looked in support and the forums. All I found was people who were unhappy with Firefox 4 and the advice Go to Import and Backup . . . yeah, that doesn't work. I returned to Firefox 3.6.13 and did a restore from two days ago and it worked fine. I had bookmarked a site since that date, so next I imported from the HTML file I created before this mess all started and that worked fine as well. This proved that the HTML file and the JSON file were not the problem. I'll stay with Firefox 3.6.13 until they fix this problem with Firefox 4.