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This article describes how to uninstall an extension or theme that cannot be removed normally. This includes problematic toolbars and search bars.

This article describes how to uninstall an [[Using extensions with Firefox|extension]] or [[Using themes with Firefox|theme]] that cannot be removed by following the instructions in [[Uninstalling add-ons]] or [[Uninstalling toolbars]]. * If you are not able to uninstall a plugin, see [[Troubleshooting plugins#w_manually-uninstalling-a-plugin|Manually uninstalling a plugin]]. {for fx13} {note}'''Note:''' [[Template:reset-fx]]{/note} {/for} __TOC__ = Uninstall from Firefox Safe Mode = If you cannot access the Add-ons Manager or if the {button Remove} button is grayed out for a certain add-on, you may need to uninstall it from Firefox [[Troubleshoot Firefox issues using Safe Mode|Safe Mode]]. #[[T:safemode]] # In the Firefox Safe Mode dialog, click {for not fx15}{button Continue in Safe Mode}{/for}{for fx15}{button Start in Safe Mode}{/for}. Once Firefox has started in Safe Mode, try removing the add-on again and then restarting Firefox. = Uninstalling manually = If you are unable to remove an add-on in Firefox Safe Mode, first navigate to the folder where extensions are installed: #[[T:profileFolder]] # Open the {filepath extensions} folder inside your profile folder. Inside the {filepath extensions} folder there are folders or XPI files for each extension and theme you have installed. #To determine which folder or XPI file corresponds to the extension you want to uninstall, return to Firefox and the {menu Troubleshooting Information} tab. #In the '''Extensions''' section, find the extension you want to remove and note the string in the '''ID''' column. #[[T:closeFirefox]] #Delete the folder or XPI file that corresponds to the extension ID you noted above. == Globally installed extensions == In rare cases (e.g. Java Console), extensions are installed globally, into the Firefox installation folder. To remove a globally installed extension, follow these steps: # [[T:closeFirefox]] # Go to your Firefox installation folder. # Go to the {filepath extensions} folder inside the installation folder. # Follow the steps above to locate the appropriate folder to delete. {for win} = Uninstall from Windows Control Panel = Some add-ons are installed by other programs. You may be able to uninstall the add-on from the Windows Control Panel: * '''(Windows XP)''': See [http://support.microsoft.com/kb/307895 How to change or remove a program in Windows XP] at Microsoft Support. * '''(Windows 7 and Vista)''': See [http://windows.microsoft.com/en-US/windows7/Uninstall-or-change-a-program Uninstall or change a program] at Microsoft.com. {/for} {for win} = Extensions installed by other software = Sometimes installing or updating other software will add an extension which cannot be removed from within the Firefox Add-ons manager because its {for fx4}{button Remove}{/for}{for fx35}{button Uninstall}{/for} button is not functional. The software that added the Firefox extension may include an option to remove it. You should visit the support site of the software provider for more information. As an alternative, simply disable the extension in the Firefox Add-ons manager if you no longer wish to use it. To disable the extension, select it, then click on its {button Disable} button. The extension will be disabled after you restart Firefox. {/for} {for win} == Microsoft .NET Framework Assistant == If you have programs that use Microsoft .NET Framework components, a Microsoft update may have installed an extension called '''Microsoft .NET Framework Assistant'''. To remove this extension, follow the instructions in Microsoft's article [http://support.microsoft.com/kb/963707/ How to remove the .NET Framework Assistant for Firefox]. {/for} {for win} == Java Quick Starter == If you have Java software installed, you may see the '''Java Quick Starter''' extension in your list of extensions. This extension has its {button Remove} button disabled. To remove this extension, follow the instructions to disable the Java Quick Starter in [http://www.java.com/en/download/help/quickstarter.xml Oracle's Java Quick Starter] article. You may need to close Firefox while executing those instructions. When you restart Firefox, the Java Quick Starter extension will be removed. {/for} <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/Uninstalling_add-ons Uninstalling add-ons (mozillaZine KB)]''''' [[Template:ShareArticle|link=http://mzl.la/L5Z2JK]]