Thunderbird Support Forum

After moving my thunderbird 104 profile to 115 supernova (including the profiles.ini file), I can see the full list of accounts and folders in supernova, but none of the emails are visible. I can receive and send new messages, but again - none of them are visible when I want to see them later in the inbox or sent folders. Moreover, the right-click mouse button does not work on the whole list of accounts/folders on the left side of the agent. What to do. I have 16Gb of emails and cannot use them.

Thunderbird has just auto-updated to 115.2.3 and it looks terrible. What number is the previous version please and how do I reinstall it. When opening Thunderbird, I have to scroll down through a lot of old emails to get to the new ones - the previous version opened at the new emails. Also the layout is not very nice.

... and the only way to restore them is to delete the folderCache.json, session.json, xulstore.json files from my profile directory. But each time I shut down Thunderbird and restart it, the same problem returns and I have to start over.

As this causes Thunderbird to lose all customizations to folder display, column displays, color badges, etc, and requires Thunderbird to download all message headers in my 6 email accounts, it's wasting a ton of my time.

All the accounts are still intact and it even says it's downloading email for each inbox on startup, I just can't see any of it because there's no folders displayed on the left side-bar.

And mind you, this was just a "upgrade"... when I tried to migrate my default profile to another computer (new workstation) it wouldn't load the proper profile without doing the -p flag on the executable and then after, has this same problem where it first displays proper accounts/folders but then on restart loses it all.

Luckily I found another users post online about deleting those internal cache/config files (for a completely unrelated problem with an older version of tbird) or I'd have been completely stuck.

Anyone have any suggestions on migrating BACK to the previous most stable build of pre "Supernova"? This thing isn't fully baked IMO.

And also, is there a better way to submit massive errors like this to the developers?

Thanks...

When TB updated lots the folders are missing and even when reinstall the emails accounts junks and trash folders are missing. Otherwords when I delete a message that should end up in the trash it completely disappears.

I just installed version 102.15.1. (I went back down from the latest versions which had problems for me). The only folder shown for each account are Inbox and Deleted. How do I get others like Sent and Junk? How can I recover the contents of those from my earlier versions?

Just updated to the newest thunderbird and now everything under the "unified folder" is gone. My inbox, sent items, drafts etc. etc. is all gone. I can send emails but the receiving them in does not work correctly. I see the number of new emails in a red circle on the Thunderbird icon but I can not find the new emails.

Anybody have any hints/tips or ways to let Mozzilla know there is big problem?

I'm transferring to a new computer and have installed 115 for the first time

I can successfully transfer my profile over - and on the first run, my imap emails (outlook) are present and correct. However, when I close the app and restart it, they've all disappeared. The account is still there but all the emails have gone. (Inbox, outbox, drafts, deleted, etc... all gone)

Taking a look in my profile folder, the drastic size reduction of the files contained in the imap-mail.outlook.com folder suggests that they have been erased.

I've tried numerous times and the same thing always happens.

Local Folders are unaffected.

I have not yet given 115 permission to access internet (but I don't see why that would cause what I am experiencing.)

EDIT: Having viewed another question on here (from someone with the same issue,) it seems that the messages are not being erased and can be restored if I delete the folderCache.json, session.json, xulstore.json files every time before starting Thunderbird. It's still a significant issue.

The problem is that after the download of the 115.01 version it has not been possible to register properly my "name"@arcor.de account with the email provider via imap.vodafonemail.de from Thunderbird . With imap.web.de there has been no problem. Strangely, it is possible to send emails via smtp.vodafonemail.de from Thunderbird although these sent emails are not shown neither in Thunderbird nor in the Vodafone email app. Incoming emails are properly shown in the Vodafone email app but not in Thunderbird.

Today I received the auto update to 115 and it totally screwed up my profile. Please see the pictures below on what happened to the UI. My unified inbox is empty and I don't see most of my configured mailboxes anymore. The titlebar is utterly cluttered and it is full of crap which makes it hard to move the window around. All in all the update makes it impossible to work with my profile anymore. How can I get back to a properly working TB?

nubi Linux 22.04 LTS. 1st time install TBird 115 appears success server setup; however the Verify fails with timeout circle running forevever. See attached screenshot.

I recently installed the Flatpak version of Thunderbird Version 115.0.1.

I can no longer start Thunderbird from the command line. It is supposed to run by using the command flatpak run org.mozilla.Thunderbird. When I issue this command nothing happens.

I can however start Thunderbird by using rofi. When I use rofi to start Flatpak Thunderbird, it runs perfectly.

I do not have any problems with any of the other Flatpak applications that I have on my system. Prior to updating Thunderbird, I did not have any problems with the Flatpak version of Thunderbird that I had installed. It is just this new version of Flatpak Thunderbird that is giving me problems.

I am running Debian Linux version 12.

I am trying to import the messages from a Thunderbird 102 profile into 115. The profile includes one gmail POP account. Importing the profile gets all the messages in Local Folders, but none of the ones associated with the POP account (Inbox/Sent/Drafts/Junk/Trash). Newly received messages go into the Inbox without a problem.

Tuhunderbird 115.0.1, 102.13.0, macOS 13.4.1

TB version: 115.1.0 (64-bit) Windows 10 (corporate laptop)

Fresh laptop, fresh install of TB.

When trying to connect email@example.com (not really my email), TB correctly detects that my domain is hosted at Google, configures IMAP and SMTP for OAuth2, and pops up the window to authenticate.

Instead of an authentication prompt, I'm met with this error:

URL: https://accounts.google.com/o/oauth2/auth?response_type=code&client_id=<CHOMP>aq8lmia8j<CHOMP>.apps.googleusercontent.com&redirect_uri=http%3A%2F%2Flocalhost&scope=https%3A%2F%2Fmail.google.com%2F+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcarddav+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcalendar&login_hint=user%40example.com

Text: Did Not Connect: Potential Security Issue

Thunderbird detected a potential security threat and did not continue to accounts.google.com because this website requires a secure connection.

Installed 115. gmx outgoing OK, ntlworld would not send but did after I deleted and reinstalled account. Outlook messages cannot be sent even after reinstallation of account.

i had the latest version 115 and i decided to install the previous version coz some things didnt go my way. i opened it and its supernova - i lost everything like settings, my local folders etc. how can i go back to all my settings i had in this supernova version?

Running Windows7 Was running current TB 102.13.1 Inadvertently installed TB 115.0.1, not working properly and degrading uninstalled TB 115.0.1 Downloaded and installed TB 102.13.1 but it would not use tyhe current profile, so it created a new one Is it possible now to recover from roaming/Thunderbird/profiles ...

 -  my accounts (not sure where they would be)
 -  my local folders (I see what looks like the folders I had)

If so, how? Thanks ...doug

Hello, After upgrading from 102 version to 115 some emails no longer render correctly. I will get blank headers and blank body. Also email as Ipasted below.

Received: by 2002:a54:26c4:0:b0:223:e05b:148 with SMTP id c4csp14428ecp;

       Thu, 27 Jul 2023 19:54:58 -0700 (PDT)

X-Google-Smtp-Source: APBJJlG0PUKW2GSkJwMIq583W8YM1jsFcxQLn2jVY74mP4fkMv5oiQVVEsoqfBwccBs5eJM3l5i/ X-Received: by 2002:a17:902:ea09:b0:1b8:76ce:9d91 with SMTP id s9-20020a170902ea0900b001b876ce9d91mr524673plg.1.1690512898319;

       Thu, 27 Jul 2023 19:54:58 -0700 (PDT)

ARC-Seal: i=2; a=rsa-sha256; t=1690512898; cv=pass;

       d=google.com; s=arc-20160816;
       b=fFcTvCQSCiFFqLjLhjiEqJTUTgu5CBFQWJz3l49z26de9Au5OnhfHcDQL8pDUpSV0e
        KkFG0x8FcL9yzp7NY4qJMGqvOA/pGSiiWnf4zVNZMe4s9h0dLhwtkwSITHx1S57nXxew
        wP6SWLJ2/fQQqKB9DxPe8wG+HDESZfbKcaKQUSKg4/nhmvfWylKUYe+5t5cRHub864NL
        mfewTo0mQzWEcgQqwsggt8KhrIwuQoVY/3DHsT/UhaaNJzKW4/IR+MjlCsZSmy2e0wBt
        62BC/m1Ero6EHkCXAVZOKuc6uWIT0+Cw6swJ1876G/brqIjcSxaqxs5I5sTQ4o+9LfVk
        M/6Q==

ARC-Message-Signature: i=2; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;

       h=to:subject:message-id:mime-version:from:date
        :content-transfer-encoding:dkim-signature:resent-from:dkim-signature;
       bh=VYnb0go1ewlrOWjpzwqPJyAvUqXV6rWs5ow/F47SraQ=;
       fh=T6Xieu3drMlpwU0dsKLjSsu0iFtDOg3+oTsTpJIDBQQ=;
       b=eJsXDtao0ETYJwZX2NZjHUfKHra5Ld23NV3CY+Jbqn8VsC0LYpwsrOHJJ1wl602loX
        RBi7UcIRdORLppPCH48bRRJ/iGfHY9yx/Om+pJcF02BJqMQJeRQ/UZvsc4TPmUee5Id5
        fT/7XDNyypu7QuHDpZi1iPfsi1zGVDBdNBGuHV6jv9OBfNJwpijhpBOh2OJ65LBEMdMN
        qzV9G7sOamrHOLRaNefuKuk2yanOnhpb3u6FhQ26hvaY6QZf4QkpGmJQwNnio0yNjzqT
        JbOrSctGTWv3w94KXRzSAIlq+p5Gk6GyZYBId2GW72lt4ZBYjOCXJeuipNIkAH2JRnbq
        ydUg==

ARC-Authentication-Results: i=2; mx.google.com;

      dkim=pass header.i=@studentmorainevalley.onmicrosoft.com header.s=selector2-studentmorainevalley-onmicrosoft-com header.b=WuxYwMXz;
      dkim=pass header.i=@paloaltonetworks.com header.s=adm header.b=0OohPFiD;
      arc=pass (i=1 spf=pass spfdomain=em5162.paloaltonetworks.com dkim=pass dkdomain=paloaltonetworks.com dmarc=pass fromdomain=paloaltonetworks.com);
      spf=pass (google.com: domain of gildef@student.morainevalley.edu designates 2a01:111:f400:7eae::700 as permitted sender) 

Toshiba laptop Windows 10 pro, I7 4th gen 16GB ram I have boot into troubleshooting mode and same problem still. Can I reinstall tb102 over tb 115? Thank you in advance for any help

My mother would like to export her very extensive address book in CSV format for safekeeping and eventually for porting it to a new email address. She recently updated to Thunderbird v. 115. I can find help for exporting address books in previous versions. In v115, under Tools, I can only find that a zip file of everything in the profiles directory can be made. Am I looking in the wrong place? Any suggestions besides downgrading to v. 102?