• Archived

Android Firefox loses all user data, including bookmarks, passwords, tabs when upgraded

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was inst… (மேலும் படிக்க)

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Asked by firefoxlosesuserdata23 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

  • Archived

Firefox Android

Hello, This is the second time all open tabs were closed after a update. What the hell! In the past there were never that kind of problem. You don't know how much work t… (மேலும் படிக்க)

Hello, This is the second time all open tabs were closed after a update. What the hell! In the past there were never that kind of problem. You don't know how much work that is for to reopen all tabs again. Why does that happen?

Asked by alex7401 9 மாதங்களுக்கு முன்பு

Last reply by Medhasree Suram 8 மாதங்களுக்கு முன்பு

  • Archived

closed tabs after Android update

Downloaded Firefox update for Android phone and it closed all my tabs, going to history only shows tabs I have opened since I started trying to solve the problem. I have … (மேலும் படிக்க)

Downloaded Firefox update for Android phone and it closed all my tabs, going to history only shows tabs I have opened since I started trying to solve the problem. I have tried signing in and out, uninstalling and reinstalling the app, syncing to laptop and pulling up history there, no luck. I have tried restoring previous session but it does not give me the option. Please help me get my tabs back!

Asked by abi.11 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

  • Archived

I seemed to have lost all my synced firefox android tabs....

So I just redid my phone today just to get a new fresh start again and before I redid it, my phone and Firefox were synced with my account. I had over 99 tabs saved....I … (மேலும் படிக்க)

So I just redid my phone today just to get a new fresh start again and before I redid it, my phone and Firefox were synced with my account. I had over 99 tabs saved....I have none that I can seem to find now....

Asked by steve98890 12 மாதங்களுக்கு முன்பு

Last reply by Paul 11 மாதங்களுக்கு முன்பு

my open tabs were disappeared after update

Firefox application was updated from version 64.2 to 122.0.1 and my open tabs were disappeared despite my data still existed.

How can i restore it????

Asked by light.guest.10 2 மாதங்களுக்கு முன்பு

  • Archived

bookmarks missing after update to 109

I just updated to 109 and years of bookmark are gone. In previous versions there was an option to import bookmarks. 109 has nothing. Menu,bookmarks has one option:deskto… (மேலும் படிக்க)

I just updated to 109 and years of bookmark are gone. In previous versions there was an option to import bookmarks. 109 has nothing. Menu,bookmarks has one option:desktop bookmarks. In there are 3 options all of which give a message ,no bookmarks here, when tapped. 1. Have I missed something. 2. If not can I roll back the update, if so how? Thank you

Asked by grumpywithoutcoffee63 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

  • Archived

Lost all bookmarks after update

I just updated Friefox on my Android 'phone and all of my bookmarks are gone. How do I recover them?

Asked by tdc 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

Firefox updating without permission

I want to know why Firefox on my laptop just updated itself against my settings to ask first. I did not change the settings the settings were not changed by anybody else … (மேலும் படிக்க)

I want to know why Firefox on my laptop just updated itself against my settings to ask first. I did not change the settings the settings were not changed by anybody else nobody else uses that computer but me. Firefox did it and I don't know how they did it or why but I need to know why and how because I lost all my passwords everything's gone. I need to know how I can get all my saved passwords back that were in my Firefox passwords manager. I would appreciate any help that anybody can give me and if you know what's the CEO of Firefox phone number is give that to me cuz I sure like to give him a call right now.

Asked by Kyle Jennings 4 மாதங்களுக்கு முன்பு

Last reply by Paul 4 மாதங்களுக்கு முன்பு