• Archived

Firefox crashes

It won’t crash immediately at start up but will shortly after or when I go to a website. The latest crash report ID is bp-00d0e4a2-4878-458a-9822-006290190225

Asked by virginiajj 2 ஆண்டுகளுக்கு முன்பு

Last reply by FredMcD 2 ஆண்டுகளுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Firefox extremely slow to load pages after startup

For the past few days, Firefox has been extremely slow to load pages at startup. The browser itself launches pretty much instantly, but it's taking over six minutes after… (மேலும் படிக்க)

For the past few days, Firefox has been extremely slow to load pages at startup. The browser itself launches pretty much instantly, but it's taking over six minutes after that just to look up domains. At some point it gets past whatever hiccup is holding things up and browsing works for the rest of the session -- noticeably slower than usual, but usable.

It happens with add-ons disabled, after multiple refreshes, and even after a full reinstall (with new profile). I've played with all the common suspects -- disabling accessibility options, hardware acceleration, IPv6, etc. I closed my pinned tabs and disabled auto-restoring the previous session. I even disabled Avast and MalwareBytes. Nothing has helped so far (which is seriously disappointing, considering the 6-minute restart between each change!)

The odd thing is that there are a few seconds, immediately after startup, where things seem to work normally. If I'm quick, I can sometimes get most of one webpage to load before the problem begins.

I've been a Firefox power user since version 0.6.2 and never encountered anything like this. I'm very comfortable with changing settings, configuration files, etc., and am willing to try just about anything to get things cranking again. But right now I'm simply out of other ideas to try.

Using 61.0.2, 64-bit version on fully-patched Windows 10 on a very fast fiber connection. <edit> I also tried the 32-bit version; no joy. </edit>

Asked by MatthewJay 2 ஆண்டுகளுக்கு முன்பு

Answered by MatthewJay 2 ஆண்டுகளுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

After update 62, all of my passwords are gone. How can I restore them?

Firefox is set for automatic updates. I have no issues with my anti-virus program. After Firefox update 62, all of my user IDs and passwords are gone. I have tried restor… (மேலும் படிக்க)

Firefox is set for automatic updates. I have no issues with my anti-virus program. After Firefox update 62, all of my user IDs and passwords are gone. I have tried restoring everything via my pc (windows 8.1). I have tried restoring Firefox. The saved passwords and User names are gone. Is there a way to restore them, or do I need to rebuild the list....one at a time?

Asked by KellieBarnett 2 ஆண்டுகளுக்கு முன்பு

Answered by cor-el 2 ஆண்டுகளுக்கு முன்பு

  • Archived

NOT SOLVED: not responding

Hi, I am on win10 (all updates) and Firefox (all updates, 61.0.2 64bit). My FF goes "not responding" at random times and on random sites (seems not to be site-specific). … (மேலும் படிக்க)

Hi,

I am on win10 (all updates) and Firefox (all updates, 61.0.2 64bit). My FF goes "not responding" at random times and on random sites (seems not to be site-specific). Tried everything: new profile (old profile was moved from old PC), reinstall, disabling all extensions/plugins, disconnect from sync, hardware acceleration disable, plenty of free disk space.

This seems to relate to Windows Firewall, seems to have started since 1 August (windows feature update 1803). Then FF was completely unable to browse, so I enabled FF in Windows firewall. Have removed FF from Windows firewall and readded now many times. I do not get notifications from Windows Firewall abt FF being blocked though.

Sometimes I see completely odd thing: FF becomes non-responsive, I want to start IE, and IE does not open until I have killed FF. What is this?

All other apps work fine (Lenovo x380, 2 months old).

Asked by kaidoloor 2 ஆண்டுகளுக்கு முன்பு

Last reply by kaidoloor 2 ஆண்டுகளுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

False update message

Firefox is showing me a message: "Firefox is critically out of date" under the bookmarks tabs. If i choose "Update Now" button I'm being forwared to this site: https://ww… (மேலும் படிக்க)

Firefox is showing me a message: "Firefox is critically out of date" under the bookmarks tabs. If i choose "Update Now" button I'm being forwared to this site:

https://www.mozilla.org/en-US/firefox/new/?flowId=eee4159d-b25c-4c0f-a70c-eac7cfeb611a&fxVersion=61.0.2&isDefaultBrowser=1&searchEngine=ddg&source=heartbeat&surveyversion=56&syncSetup=1&type=button&updateChannel=release&utm_campaign=YourFirefoxiscriticallyoutofdate.Anupdateisrequiredtostaysecure.&utm_medium=show-heartbeat&utm_source=firefox

After I pressed "Download Now" it offers me an older version 52.9.0esr.exe (current 61.0.2 (64-bit)).

Under "Help -> About Mozilla Firefox" it is showing me my firefox is up to date. Why is Firefox telling me i have critical version? What could be wrong?

Asked by pinjak 2 ஆண்டுகளுக்கு முன்பு

Answered by cor-el 2 ஆண்டுகளுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Why is my preferences page not displaying any text?

My preferences page doesn't display any text so it makes changing them very difficult. I've tried turning off all of my extensions and changing to a default theme, all to… (மேலும் படிக்க)

My preferences page doesn't display any text so it makes changing them very difficult.

I've tried turning off all of my extensions and changing to a default theme, all to no avail.

Asked by ozzyr 2 ஆண்டுகளுக்கு முன்பு

Answered by Shadow110 2 ஆண்டுகளுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

PDF files are blank when opened in Firefox

I have been using Firefox as my default application to open PDF files and everything worked correctly until recently. Now when I open a PDF, the file opens a blank browse… (மேலும் படிக்க)

I have been using Firefox as my default application to open PDF files and everything worked correctly until recently. Now when I open a PDF, the file opens a blank browser tab and continues to open more blank tabs until I close Firefox to stop more tabs from opening.

I have restarted Firefox in safe mode and get the same results.

What can I do to fix this?

Windows 10 x64

Asked by elprice7345 2 ஆண்டுகளுக்கு முன்பு

Answered by philipp 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Firefox can no longer open PDF files

All of a sudden Firefox can no longer open PDF files. Instead it tries to repeatedly to re-download them. Even when trying opening a PDF file, from my local explorer, in… (மேலும் படிக்க)

All of a sudden Firefox can no longer open PDF files. Instead it tries to repeatedly to re-download them. Even when trying opening a PDF file, from my local explorer, into firefox it just tries to re-download the file.

My issue doesn't seem to have anything to do with Firefox Handler options. (It's currently set to "always ask" for PDF files, because if I set it to "preview in Firefox" or "Use Firefox" I just get an infinite loop of tabs trying to re-download the pdf). I've tried deleting the handler.json file, which also did not fix my issue.

Firefox just doesn't seem to be able to view PDF files anymore :/.

I'll try re-installing and report back if that resolves the issue.

Asked by Zander46 2 ஆண்டுகளுக்கு முன்பு

Last reply by 37MAC73 2 ஆண்டுகளுக்கு முன்பு

  • Archived

how to remove 'most visited'

how to remove this new 'most visited' part of the info bar

Asked by firefoxylady 2 ஆண்டுகளுக்கு முன்பு

Last reply by firefoxylady 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Bookmarks toolbar will not show despite doing the right things

I have selected the option to show the bookmark toolbar in the right click menu in blank space, and also in the customize window. I have used this many times on its own … (மேலும் படிக்க)

I have selected the option to show the bookmark toolbar in the right click menu in blank space, and also in the customize window. I have used this many times on its own and in combination with restarting and logging off. The bookmark toolbar will not display. The bookmark toolbar is available through the bookmark menu but I want to see it as a toolbar.

By the way the option to show/hide the menu bar works correctly.

I've disabled all plugins but no improvement.

Yesterday I accepted a Firefox update and it's now on 61.0.2 (64bit)

Today I did a malware scan and it found three PUPs but no improvement after removal.

Please help. Thanks

      • Edit

I have just noticed that the bokmark toolbar shows on a private browsing window but not the normal window.

Asked by Jay364 2 ஆண்டுகளுக்கு முன்பு

Last reply by jscher2000 2 ஆண்டுகளுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

After download of FireFox, VTZilla found a virus Trojan/Win32.Occamy

Hello, after download of firefox, VTzilla has found a virus: 1/ link of the downloaded file: https://www.mozilla.org/en-US/firefox/all/ Language: French for Windows 64-bi… (மேலும் படிக்க)

Hello, after download of firefox, VTzilla has found a virus: 1/ link of the downloaded file: https://www.mozilla.org/en-US/firefox/all/ Language: French for Windows 64-bit Note: I have tried to download in the same page the file in language English (British) for Windows 64-bit, VTZilla found the same virus

2/ Rapport of VTZilla: VTZilla use 65 anti virus, only the anti virus Antiy-AVL found a virus: Trojan/Win32.Occamy

One engine detected this file SHA-256 9734073d0dc233d0c260b8e40178010c1c2bf58bede57dd81e33f17eacefd6dd File name 7zS.sfx File size 37.75 MB Last analysis 2018-09-01 12:46:41 UTC

Maybe is this a false alarm of this anti virus Antiy-AVL, ... maybe not.

Thank you for you answer. Best Regards.

Asked by barramon 2 ஆண்டுகளுக்கு முன்பு

Answered by barramon 2 ஆண்டுகளுக்கு முன்பு

  • Archived

firefox does not say system timezone. why?

Hi! When I set my /etc/localtime to Etc/TAI ( http://www0.wgboome.org/zoneinfo-TAI.tar.xz (warning: i'm not completely sure that the tm_gmtoff field changes in the right … (மேலும் படிக்க)

Hi!

When I set my /etc/localtime to Etc/TAI ( http://www0.wgboome.org/zoneinfo-TAI.tar.xz (warning: i'm not completely sure that the tm_gmtoff field changes in the right second...)), then tzname/locatime/gmtime say this: TAI/TAI 2018-09-01T20:16:45+00:00:37(TAI) 2018-09-01T20:16:08+00:00:00(UTC)

But: Firefox does say UTC instead of TAI: http://arne.wow64.net/tai.html Furthermore the time is not UTC but the system time (which is TAI) (see screenshot).

Here they have the same problem: http://priyom.org/number-stations/station-schedule They say it is "UTC time", but in fact the displayed time is TAI (i. e. 37 seconds off (currently)).

What else do I need to change, so that firefox shows the system time&timezone correctly?

Thx.

Bye Arne

Asked by RIDDICC 2 ஆண்டுகளுக்கு முன்பு

Last reply by RIDDICC 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Can't brows the internet at all! "Your connection is not secure"

I cannot brows the internet at all I've a lot of my shortcuts Your connection is not secure The owner of my.yahoo.com has configured their website improperly. To protect… (மேலும் படிக்க)

I cannot brows the internet at all I've a lot of my shortcuts

Your connection is not secure

The owner of my.yahoo.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites


https://my.yahoo.com/

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: true HTTP Public Key Pinning: false

Certificate chain:


BEGIN CERTIFICATE-----

MIIFlzCCBH+gAwIBAgIRAOv8SeMctXPgDBN8cCedgTQwDQYJKoZIhvcNAQELBQAw KzELMAkGA1UEBhMCRU4xHDAaBgNVBAMME0FkZ3VhcmQgUGVyc29uYWwgQ0EwHhcN MTgwMjI2MDAwMDAwWhcNMTgwODI1MTIwMDAwWjBnMQswCQYDVQQGEwJVUzELMAkG A1UECBMCQ0ExEjAQBgNVBAcTCVN1bm55dmFsZTEdMBsGA1UEChMUWWFob28gSG9s ZGluZ3MsIEluYy4xGDAWBgNVBAMMDyoud3d3LnlhaG9vLmNvbTCBnzANBgkqhkiG 9w0BAQEFAAOBjQAwgYkCgYEAsgQ9lsg+cUSYtz4nUbd6hMgthQPG9//qX4Ta8vb+ yUfcOosEUOnS2P5IGBnkaNf/biQzmEeT+z4xQX4DAPtIYxfgbbLxIWAFjzQgw7wi Dw/r6DZr75VeU/M78R6+i+96QdWFAc0hHZDBpKkUoKQfHXf1sqHSENcjDOEBFPvy ddUCAwEAAaOCAvwwggL4MIICxwYDVR0RBIICvjCCArqCDyoud3d3LnlhaG9vLmNv bYIQYWRkLm15LnlhaG9vLmNvbYIOKi5hbXAueWltZy5jb22CDGF1LnlhaG9vLmNv bYIMYmUueWFob28uY29tggxici55YWhvby5jb22CD2NhLm15LnlhaG9vLmNvbYIT Y2Eucm9nZXJzLnlhaG9vLmNvbYIMY2EueWFob28uY29tghBkZGwuZnAueWFob28u Y29tggxkZS55YWhvby5jb22CFGVuLW1ha3Rvb2IueWFob28uY29tghFlc3Bhbm9s LnlhaG9vLmNvbYIMZXMueWFob28uY29tgg9mci1iZS55YWhvby5jb22CFmZyLWNh LnJvZ2Vycy55YWhvby5jb22CEmZyb250aWVyLnlhaG9vLmNvbYIMZnIueWFob28u Y29tggxnci55YWhvby5jb22CDGhrLnlhaG9vLmNvbYIOaHNyZC55YWhvby5jb22C F2lkZWFuZXRzZXR0ZXIueWFob28uY29tggxpZC55YWhvby5jb22CDGllLnlhaG9v LmNvbYIMaW4ueWFob28uY29tggxpdC55YWhvby5jb22CEW1ha3Rvb2IueWFob28u Y29tghJtYWxheXNpYS55YWhvby5jb22CDG1icC55aW1nLmNvbYIMbXkueWFob28u Y29tggxuei55YWhvby5jb22CDHBoLnlhaG9vLmNvbYIMcWMueWFob28uY29tggxy by55YWhvby5jb22CDHNlLnlhaG9vLmNvbYIMc2cueWFob28uY29tggx0dy55YWhv by5jb22CDHVrLnlhaG9vLmNvbYIMdXMueWFob28uY29tghF2ZXJpem9uLnlhaG9v LmNvbYIMdm4ueWFob28uY29tgg13d3cueWFob28uY29tggl5YWhvby5jb22CDHph LnlhaG9vLmNvbTAMBgNVHRMBAf8EAjAAMB0GA1UdJQQWMBQGCCsGAQUFBwMBBggr BgEFBQcDAjANBgkqhkiG9w0BAQsFAAOCAQEAbuIeePxvPzdrgnMjbGerNJeLOOcW 1MpDiPWCRWTZMdz2KbaejOHiqsjKObdYcQ+Ir0CmpuxxBH9SF8ilSxeTNL8Rppbx LETNK+cue54uWCxJcvqtklH+V3QgH+6ZqBNqsM3a/7LmIJHhSwBLaW4xU2GHUGiU A2A/y/Vohn7xLg2S+pVx9za/2FgfuL26D3jj47vhNXFEXhLduePtkAM+DJoxni9m c78c48WQKrybbHNUvtTIQDDin4ScUdEqyckDSmtM9Bo7jDCO5x/AoxO1HAz4xr7k yD4jZZK+hwnSy2Z5d/CuLlF2JH7ih+fSZK20a+GnjGbKyThGhQzrVOUXVA==


END CERTIFICATE-----

Asked by FS_1949xyz 2 ஆண்டுகளுக்கு முன்பு

Last reply by cor-el 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Twitch.tv sound stuttering/glitching sound // black screen after leaving fullscreen.

Sound issue: Whenever I'm viewing Twitch.tv the stream has an audio glitch that stutters/makes a glitch sound. It's more pertinent in the beginning of the stream, but con… (மேலும் படிக்க)

Sound issue: Whenever I'm viewing Twitch.tv the stream has an audio glitch that stutters/makes a glitch sound. It's more pertinent in the beginning of the stream, but continues on throughout the playback.

Black screen: Sometimes when leaving full screen mode I get a weird black screen that happens after 1 or so seconds whilst leaving full screen. My entire screen goes a shade of black. This definitely happens on Twitch.tv, but I'm not 100% sure if it happens on YouTube, but when it does, I'll be sure to add it.

I've completely disabled hardware acceleration to see if that fixes it. For the sound it does not. Will give an update to see what happens with the black screen issue.

Windows 10 - V1803 - OS BUILD 17134.165

Rest of info will be in the troubleshooting info.

Asked by nayku 2 ஆண்டுகளுக்கு முன்பு

Last reply by nayku 2 ஆண்டுகளுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

I am trying to log in to my site, but it seems that all methods have changed ? I am trying to log in, but the system will not recognize my details?

Hello, I am aware that Mozilla has gradually been updating there system. I have not used my system for two months or so and on my return, i am gainind entry to to my M… (மேலும் படிக்க)

Hello, I am aware that Mozilla has gradually been updating there system. I have not used my system for two months or so and on my return, i am gainind entry to to my Mozilla link. As a consequence I am trying to get reconnected and get back on line. For this reason, I thought that I should relog in and get back to normal, but I am unable to find the route into mozilla to do that. Please advise me on the recommended route I should use, to rectify the connection problem.

 Roger Perry.

Asked by Roger-Perry 2 ஆண்டுகளுக்கு முன்பு

Answered by McCoy 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Sometimes Firefox doesn't connect to website

Hi there, I've been encountering a problem on Firefox. Sometimes Firefox doesn't connect to website just shows that it's loading but doesn't connect to it. At first I th… (மேலும் படிக்க)

Hi there,

I've been encountering a problem on Firefox. Sometimes Firefox doesn't connect to website just shows that it's loading but doesn't connect to it. At first I thought maybe it is a bug but it has been many months. I tried disabling Add-ons one by one to see if there is a plugin which is causing this problem but found nothing.

I'm sharing my data please check it and tell me what might be causing this? I changed a few fields (about:config) few months back for privacy so maybe something there caused it.

Also I'd like to remind you that it doesn't happen every time. I can open twitter now maybe I won't be able to open after one hour. And after restarting Firefox or retrying in new tab opens it.

Thanks Yogesh

Asked by yogesh.dahiya 2 ஆண்டுகளுக்கு முன்பு

Last reply by Elina_williams 2 ஆண்டுகளுக்கு முன்பு

  • தீர்வுற்றது
  • Archived

Suggestion: Firefox bookmark favicons with optional text

At the moment with bookmarks in Firefox, when I have only one unique favicon in the bookmarks bar, I don't need accompanying text. However, when I have multiple favicons… (மேலும் படிக்க)

At the moment with bookmarks in Firefox, when I have only one unique favicon in the bookmarks bar, I don't need accompanying text. However, when I have multiple favicons that are the same, e.g. Github pages, I need a separate text for the Favicon. My setting is for favicons with text. Firefox will not allow me to enter no text and save a bookmark, so in cases where I save a unique favicon, I just fudge it with a pipe "|" character. It would be good if you could save a bookmark without having to enter text, with the favicon + text setting.

Asked by jray 2 ஆண்டுகளுக்கு முன்பு

Answered by cactusdr 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Any way to complete a page's animations *before* reading it?

Many sites include migraine-inducing animations. It's hard to block these animations, but maybe it would be easier to run them to completion before reading the pages. Rig… (மேலும் படிக்க)

Many sites include migraine-inducing animations. It's hard to block these animations, but maybe it would be easier to run them to completion before reading the pages.

Right now, Firefox doesn't run the animations while the tabs are in the background, only when we move them to the foreground, and try to read them, and this means sites can punch users precisely when we are vulnerable to the migraine-inducing animations.

Ideally, I'd like some way to complete all time-based and scroll-position-based and exit-based animations, including sticky elements, first, so I can remove them and read the page at my leisure without getting hit by these animations. But completeling any category would help.

Asked by MarjaE 2 ஆண்டுகளுக்கு முன்பு

Last reply by jscher2000 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Firefox high use of CPU even when not open

I turn on my computer and hear my PC sweating a little. Check Task Manager and there's Firefox using 28.8% of my CPU and I hadn't even opened it or used it. Even now as I… (மேலும் படிக்க)

I turn on my computer and hear my PC sweating a little. Check Task Manager and there's Firefox using 28.8% of my CPU and I hadn't even opened it or used it. Even now as I type still uses high CPU.

Asked by Daithy 2 ஆண்டுகளுக்கு முன்பு

Last reply by Shadow110 2 ஆண்டுகளுக்கு முன்பு

  • Archived

Firefox crashes

Since 61, Firefox is crashing multiple times per day. Mostly when I click links out of email, but not exclusively. Most disturbingly, I keep installing 61.0.2 and after… (மேலும் படிக்க)

Since 61, Firefox is crashing multiple times per day. Mostly when I click links out of email, but not exclusively. Most disturbingly, I keep installing 61.0.2 and after a crash the version is always 61.0.1. I have repeatedly deleted everything to do with Firefox and reinstalled 61.0.2 from scratch and still it reverts to 61.0.1 on crashing. System is up-to-date. Security is up-to-date. Crashlog files don't contain a long ID at all - just a single 8ish digit number. I've given up on Firefox for now and using Safari. I don't really have a question - I'm just telling you that (a) Firefox is effectively unusable for me and (b) something very weird is going with the reverting to a different version.

Automatically add button resulted in badness. See attached file.

Note that when I opened Firefox, it wanted to upgrade back to 61.0.2 and I let it.

Asked by mlhorner 2 ஆண்டுகளுக்கு முன்பு

Last reply by user633449 2 ஆண்டுகளுக்கு முன்பு