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HELP FACEBOOK VIDEOS DO NOT WORK ON FIREFOX (EVEN LATEST VERSION)

Hi there Mozilla Support: The other day I'm been having issues with FF. It's mainly focused on Facebook videos NOT playing at all but just loading and sometimes just blan… (மேலும் படிக்க)

Hi there Mozilla Support:

The other day I'm been having issues with FF. It's mainly focused on Facebook videos NOT playing at all but just loading and sometimes just blank. The issue is just Facebook videos because if I go to youtube then all videos will still work. I've done countless troubleshooting steps which is why I'm here now:) Anyhow this is what I've done so far:

1)Disabled ALL FF addons as well as individual addons to seclude any incompatibilities but still no videos

2)Restarted FF in safe mode AND REFRESH FIREFOX but still no success

3)I'm assuming that Adobe Flash could be the culprit however I've COMPLETELY UNINSTALLED (PROPER UNINSTALLATION THAT I FOLLOWED ON ADOBE'S WEBSITE) flash and reinstalled Version 17, 21, 23 and the most recent version of FLASH 25.0.0.71 but still no answer

4) Updated my Nvidia Display driver from Nvidia's site but still no answer

5)Downloaded Flash Video player (ADD ON THAT FORCES SITE TO PLAY MEDIA WITH FLASH) from Mozilla add on site, installed, but still no Facebook videos loading

I'm still running XPSP3 but unfortunately based on my work software, XP is only compatible with that software which is why I'm still using the OS. Obviously for browser purposes I've ALWAYS USED FF since I was in high school:) I just love it in terms of speed and functionality however this past week has been a drag with Facebook videos not loading. I DO NOT want to switch to another browser. I still believe there's a light at the end of the tunnel with FF:)

NOTE: I'm not sure if this contributes to the problem however a couple of days before I did a few things:

a)There was the WannaCry ransomware bug (don't worry I wasn't affected by it) and I did get a patch from Microsoft for my XP machine. I installed it and it was successfully installed in my program list. I also tried tampering with the media plugins in FF's about:config. However I thought if I refreshed FF then this should set all media plugins and others to their DEFAULT values.


Hi cor-el:

I went to the prompt you told me to do and kinda found something interesting. Every time I play a FB video and go to Tools> Web Developer > Web Console, it comes up with an error message saying something about .mp4 playback.

This is weird because I recently installed ALL codecs from K-Lite codec pack which I'm assuming includes codecs such as .mp4, .ogg, .webm, etc., Please find an attached pic of the problem and get back to me asap as I've not been able to view ANY videos,


Hi Cor-el:

I also tried the second solution you told me to do (Primetime Content Decryption Module) however the videos still don't play.

Another thing I tried was to update to the LATEST version of FF for WinXP which I believe is the ESR version 52. Still after going to Facebook and logging into my account the videos just go blank with the error shown in the attached pic.

As a temp fix I recently installed Chrome. Apparently Chrome has no issue playing the videos but then again Chrome has all their plugins built on. I never liked Chrome and never will but like I said as a temp fix I'm just using it to view my videos. I WOULD PREFER Firefox and I just don't know what the issue is! Please get back to me when you get the chance


P.S I wasn't sure if the 'replies' function as I haven't from you guys in almost a day so that's why I'm placing the replies inside the original question. Hopefully this helps:)


Anyhow there's also an attachment (jpg) file of the issue I'm having and I hope that you guys can help with the Facebook issue

Regards,

Stan

Asked by stan111 3 ஆண்டுகளுக்கு முன்பு

Answered by cor-el 3 ஆண்டுகளுக்கு முன்பு

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website dropdown menu not working in firefox 32bit 52.0.1 windows xp pro sp3

I am using firefox 32bit 52.0.1 windows xp pro sp3, i visit a website page ( https://www.utransto.com/en/topup/number/ ) but when i try to click on drop down country s… (மேலும் படிக்க)

I am using firefox 32bit 52.0.1 windows xp pro sp3, i visit a website page ( https://www.utransto.com/en/topup/number/ ) but when i try to click on drop down country selection menu ... it is not working. Even i can't enter any number in that field and NEXT button is also not working.

Please check and fix this problem.

Waiting for your positive reply.

Thanks

Asked by ffuserman 2 ஆண்டுகளுக்கு முன்பு

Answered by jscher2000 2 ஆண்டுகளுக்கு முன்பு

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Firefox Suddenly and Randomly Shuts Down

About 1 week ago, Firefox started to randomly and suddenly shut down. It typically happens once, max twice a day and when it happens, it closes all open tabs without givi… (மேலும் படிக்க)

About 1 week ago, Firefox started to randomly and suddenly shut down. It typically happens once, max twice a day and when it happens, it closes all open tabs without giving any warning and without showing any error or crash report. The shut down is triggered by a click, typically a click to open a link, or open a new tab - that is, it does not shut down by itself. Firefox does not reopen by itself, you must reopen it. When it reopens, it goes back to the latest situation prior to the shut down event, ie, it reopens all closed tabs and the closed web links - as if it were a crash. I did not find any particular pattern (ie, websites, time of the day, open apps, amount of time online, etc) - it appears rather random. No other issues reported - slow system, unwanted downloads, opening unwanted links, etc

EVENTS HAPPENED RECENTLY THAT MAY BE RELATED 1. My AV Provider (Bitdefender) sent me a message saying that it is about to stop supporting my OS (Win XP) 2. Yesterday another one of my AV shields (Malwarebytes Antiexploit) reported that an exploit code was blocked in Firefox, but without giving more details 3. Yesterday morning my PC asked me to log in by clicking on my user name. The thing is, I have never activated this option, as the PC is set to go directly onto the desktop, without asking to click on usernames, or typing passwords. After yesterday, it did not do it again.

WHAT I HAVE DONE - Run a full scan with Malwarebytes Antimalware - no issues found - Checked if all the installed plugins were up to date - no issues found - Opened Firefox in safe-mode - currently checking if the issue persists - Checked the Firefox crash log - no crash reported

OVERVIEW OF MY SYSTEM AND APPS - OS: Win XP SP3 32 Bit. Updates are still coming, mostly for MS Apps (Excel, Word, etc) - Browser: Firefox 52.3.0 32 Bit - AV running in the backgound: Bitdefender Free 1.0.21.1109 updated today; Malwarebytes Anti-Exploit Beta 1.10.1.24 updated - AV on-demand: Malwarebytes Anti-Malware Free 2.2.1.1043 updated - Plugins: as per list below

I initially suspected an exploit/ malware, but did not find an evidence as of now. Course of action suggested? Thanks.

Asked by scutrona 2 ஆண்டுகளுக்கு முன்பு

Answered by scutrona 2 ஆண்டுகளுக்கு முன்பு

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Firefox 55.0.3 slow connection with 'Performing TLS Handshake'

Been having this problem over the last couple of months with Firefox 55.0.3 (64-bit) running on a Windows 10 Pro. It has been so bad that I've often waited for up to 5 mi… (மேலும் படிக்க)

Been having this problem over the last couple of months with Firefox 55.0.3 (64-bit) running on a Windows 10 Pro. It has been so bad that I've often waited for up to 5 minutes while the 'Performing TLS handshake with .......' message displays. Yesterday I installed Chrome. Attempted to connect to a music forum using Firefox that I've had the TLS problem with and as usual got the message. Immediately started Chrome and attempted to connect with the same forum. No problem. Read a couple of comments, replied to one and logged out. Meanwhile, Firefox was still waiting with the TLS message..... A few seconds after I had completed the exercise using Chrome, Firefox decided to connect me..... I have previously tried all the solutions suggested such as emptying the cache, going to No Proxy, turning off IPv6 etc. but nothing has worked in Firefox. On another machine on the same home network, running Firefox 52.3.0 (64-bit) on the esr channel I don't seem to have the same problem, at least not as frequently..... I'll add that I am running both Avast Anti-virus and Malwarebytes. Turning off these had no effect on the Firefox TLS problem. Both were running when I successfully connected using Chrome. I am reluctant to discard Firefox as previously I have found it to be fast and reliable, but something has happened the last few months to dent my confidence.... Just tried it again today to the same site on the Firefox 55.0.3 machine, and it took 85 seconds to connect to the forum page with Firefox. With Chrome, the connection was almost instantaneous..................

Asked by Sympol 2 ஆண்டுகளுக்கு முன்பு

Last reply by zeozod2 2 ஆண்டுகளுக்கு முன்பு

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The inspect element tool of Firefox browser is not showing the <pre> tag and it's contents

The inspect element tool of Firefox browser (version) is not showing the <pre> tag and it's contents on YouTube pages. The pre tag I am referring to is as follows (… (மேலும் படிக்க)

The inspect element tool of Firefox browser (version) is not showing the <pre> tag and it's contents on YouTube pages. The pre tag I am referring to is as follows (screenshot taken on torch browser): (Red arrow indicates pre tag, blue arrow indicates script tag common to firefox and torch) It is the child of body tag. The inspect element for the same page on firefox looks like this: As we can see there is not pre tag. I 'googled' the problem but did not find results that explicitly explained the matter. I also checked this on Firefox developer latest version and Firefox beta latest version but the YouTube pre tag is not appearing in any of these. Why is it not appearing in Firefox's inspect element if it is appearing in chrome's inspect element? Is it a bug? If not then where else can I find the contents of that pre tag in Firefox's inspect element? Thanks a lot.

Asked by arorakash 3 ஆண்டுகளுக்கு முன்பு

Answered by arorakash 3 ஆண்டுகளுக்கு முன்பு

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how do i turn off updater ext it is always running never shuts off it is using 87% of my computer and causing it to lock up!

I deleated firefox and reinstalled it and the same thing happends! firefox is so messed up it would not let me connect to the mozilla web site for help, only after I used… (மேலும் படிக்க)

I deleated firefox and reinstalled it and the same thing happends! firefox is so messed up it would not let me connect to the mozilla web site for help, only after I used combofix was I able to connect to the web site. updater.ext is always running firefox is broken, broken, broken!

Asked by scrawcrow 2 ஆண்டுகளுக்கு முன்பு

Answered by scrawcrow 2 ஆண்டுகளுக்கு முன்பு

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Uninstallation and reinstallation of Firefox esr.

I have Win XP SP3 and FF 52.5.2, Since installing FF 52.5.2 esr and the coincidence of Norton withdrawing its toolbar my Firefox became very sluggish and malfunctioned a… (மேலும் படிக்க)

I have Win XP SP3 and FF 52.5.2, Since installing FF 52.5.2 esr and the coincidence of Norton withdrawing its toolbar my Firefox became very sluggish and malfunctioned at times by not allowing me to type into my FF home page search bar (Google) and bringing up my Bookmarks list instead. Consequently I refreshed Firefox and at the moment it seems to have helped. I haven't had a malfunction since (touch wood).

What I would like to know is if I decided to uninstall my FF altogether and reinstall with 52,5,2 esr is that a complete version of Firefox, I ask this because my current Firefox in the Control Panel shows a size of 116 mb and the FF 52.5,2 setup is 43.3.mb.

Asked by imbart 2 ஆண்டுகளுக்கு முன்பு

Answered by jagan605 2 ஆண்டுகளுக்கு முன்பு

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The confirmation email we sent to*********** was returned and we’ve locked your account to protect your Firefox data.

The confirmation email we sent to*********** was returned and we’ve locked your account to protect your Firefox data. I NEED MY ACCOUNT UNBLOCKED! NO REASON FOR BE BLOCKE… (மேலும் படிக்க)

The confirmation email we sent to*********** was returned and we’ve locked your account to protect your Firefox data.

I NEED MY ACCOUNT UNBLOCKED! NO REASON FOR BE BLOCKED

Asked by Juan Mont 2 ஆண்டுகளுக்கு முன்பு

Last reply by Juan Mont 2 ஆண்டுகளுக்கு முன்பு

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Firefox will not start after version upgrade

Running Mint-17.2 on i586 on linux-x86 I need help with Crash ID: bp-5de8b513-6475-4769-887d-7c2b10180626 which is the latest attempt today running in debugger. $ firefox… (மேலும் படிக்க)

Running Mint-17.2 on i586 on linux-x86 I need help with Crash ID: bp-5de8b513-6475-4769-887d-7c2b10180626 which is the latest attempt today running in debugger.

$ firefox -g GNU gdb (Ubuntu 7.7.1-0ubuntu5~14.04.3) 7.7.1 Copyright (C) 2014 Free Software Foundation, Inc. License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html> This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law. Type "show copying" and "show warranty" for details. This GDB was configured as "i686-linux-gnu". Type "show configuration" for configuration details. For bug reporting instructions, please see: <http://www.gnu.org/software/gdb/bugs/>. Find the GDB manual and other documentation resources online at: <http://www.gnu.org/software/gdb/documentation/>. For help, type "help". Type "apropos word" to search for commands related to "word"... Reading symbols from /usr/lib/firefox/firefox...(no debugging symbols found)...done. (gdb) handle SIGILL pass nostop noprint Signal Stop Print Pass to program Description SIGILL No No Yes Illegal instruction (gdb) run -safe-mode Starting program: /usr/lib/firefox/firefox -safe-mode [Thread debugging using libthread_db enabled] Using host libthread_db library "/lib/i386-linux-gnu/libthread_db.so.1". [New Thread 0xafe5cb40 (LWP 2995)] [Thread 0xafe5cb40 (LWP 2995) exited] [New Thread 0xafe5cb40 (LWP 2997)] ExceptionHandler::GenerateDump cloned child 2998 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... [Thread 0xafe5cb40 (LWP 2997) exited] [Inferior 1 (process 2990) exited with code 04] (gdb) Failed to open curl lib from binary, use libcurl.so instead quit

Or Crash ID: bp-f2765a0b-0b41-4a8f-839c-3978a0180626 only running -safe-mode Program immediately shows crash dialog, will not progress any further. This started last October with version 54 but nobody contacted me as requested in the crash report. So maybe with an account set up I'll get farther now? :)

I am accessing this web page by non-firefox program. Firefox is totally broken somehow.

Asked by sandreas41 1 வருடத்திற்கு முன்பு

Answered by sandreas41 1 வருடத்திற்கு முன்பு

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what is the final security update end date after currentVista users review of Sept 2017?

The FAQ’s says that Mozilla Firefox will review and announce in September 2017, the final date that Firefox will issue security Firefox ESR Updates running on Windows Vis… (மேலும் படிக்க)

The FAQ’s says that Mozilla Firefox will review and announce in September 2017, the final date that Firefox will issue security Firefox ESR Updates running on Windows Vista Home Premium.

The previous announcement was some rime in September, but that the final decision had not yet been made as a review of the number of Vista users would be undertaken in September 2017.

Can Firefox ESR team please state and also place a message in Firefox Help or About Firefox to say what the final decision upon ending Vista security support is.

I use v52.3.0. One person has said Firefox will continue and it will be V59.

What is Firefox own team current final official answer?

Asked by DeafEar 2 ஆண்டுகளுக்கு முன்பு

Answered by user633449 2 ஆண்டுகளுக்கு முன்பு

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why do i keep getting "not responding" every time i get on pc

Am an 80 yr old trying to negotiate my PC bur always always have the above message on my system of late-am i doing something wrong or is it the system? Any help would be … (மேலும் படிக்க)

Am an 80 yr old trying to negotiate my PC bur always always have the above message on my system of late-am i doing something wrong or is it the system? Any help would be appreciated before the PC goes out the window!!!!

Asked by murielfrost 2 ஆண்டுகளுக்கு முன்பு

Answered by FredMcD 2 ஆண்டுகளுக்கு முன்பு

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"Message":"User: anonymous is not authorized to perform: es:ESHttpGet on resource: minzho-dev2-80"

When I try to download Firefox x64. I have Windows 10 x64 Pro

Asked by berliotz 3 ஆண்டுகளுக்கு முன்பு

Last reply by Happy112 3 ஆண்டுகளுக்கு முன்பு

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wrong language installed in the UI.

Corperate softwarw download. so saying download another version is not going to help and it would not fix the issue. so i download the version available Firefox ESR V2.4.… (மேலும் படிக்க)

Corperate softwarw download. so saying download another version is not going to help and it would not fix the issue.

so i download the version available Firefox ESR V2.4.8 - 2.4.5 (CCK2)

now for some reason it thinks i want FF in french I do not. and i do not have any idea why it chose french.

my location in Germany. my operating language is English. others in the office are German and and have German operating systems and they get FF in German. what gives?

yes i have been to Contenu - Langues - and selected English but as you know that only tells what language to show the pages in and has no bearing on the UI.

so back to the French would it have picked up on my corp. user name? or may family name? which just so happens to be French.

oh expect loads of spelling errors in this as the spell check is working overtime in FRENCH.

BUT FF is going that deep into the user info that is not good. So how do i change the language in the UI.

regards Nick

Asked by nicklouse 2 ஆண்டுகளுக்கு முன்பு

Last reply by James 2 ஆண்டுகளுக்கு முன்பு

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Disable preview popup while rearranging tabs

Hello there, I did an upgrade from Firefox ESR 45 to 52 and noticed these annoying page preview popups that contain a darkened miniature screenshot of an entire page. The… (மேலும் படிக்க)

Hello there,

I did an upgrade from Firefox ESR 45 to 52 and noticed these annoying page preview popups that contain a darkened miniature screenshot of an entire page. They only appear when I rearrange my tabs. See the attached image.

I would like to turn them off, completely.

Thanks

Asked by highbaser 2 ஆண்டுகளுக்கு முன்பு

Answered by cor-el 2 ஆண்டுகளுக்கு முன்பு

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When I open Firefox, a tab opens automatically with the following URL: "http://hp.myway.com/everydaymanuals/ttab02/index.html?p2=%5ECG8%5Exdm114%5ETTAB02%5Eau&n

When I open Firefox, a tab opens automatically with the following URL: "http://hp.myway.com/everydaymanuals/ttab02/index.html?p2=%5ECG8%5Exdm114%5ETTAB02%5Eau&n=783a8… (மேலும் படிக்க)

When I open Firefox, a tab opens automatically with the following URL: "http://hp.myway.com/everydaymanuals/ttab02/index.html?p2=%5ECG8%5Exdm114%5ETTAB02%5Eau&n=783a8789&st=tab&ptb=EA1791EC-DBF2-4160-A05C-8EB325B0BF77&si=" How do I find where this instruction is comming from and how do I delete it?

I look forward to your early reply for my problem, Kind regards, Adele. bcmj9@netscape.net

Asked by bcmj9 2 ஆண்டுகளுக்கு முன்பு

Answered by Happy112 2 ஆண்டுகளுக்கு முன்பு

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cant delete history, keep getting java no enable

Java application This function has been disable That's the message I'm getting. running Firefox 52.7.3 on Windows XP sp3 How can I fix this from Firefox or do I need anot… (மேலும் படிக்க)

Java application This function has been disable

That's the message I'm getting. running Firefox 52.7.3 on Windows XP sp3

How can I fix this from Firefox or do I need another Browser.

Asked by mistyone 2 ஆண்டுகளுக்கு முன்பு

Answered by mistyone 2 ஆண்டுகளுக்கு முன்பு

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CHANGING BROWSERS

I was going to order some calendars from a company that I have been ordering from for a number of years. I clicked on "add to cart" and then I clicked on "check-out" and… (மேலும் படிக்க)

I was going to order some calendars from a company that I have been ordering from for a number of years. I clicked on "add to cart" and then I clicked on "check-out" and nothing happened. The hand on the screen was frozen. I contacted the company and they told me to change my browsers. Did you ever hear of this happening. I don't know if I want to change my browser, or what to change it to.

Asked by ChaCha 2 ஆண்டுகளுக்கு முன்பு

Answered by ChaCha 2 ஆண்டுகளுக்கு முன்பு

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Anti-virus softwares are able to read saved passwords in Firefox.If they can, then anyone can.This raises concerns on the safety of passwords

Recently my Anti-virus AVG notified me that I use similar passwords from my saved passwords in Firefox. Although I appreciate the service of AVG, I was concerned if my pa… (மேலும் படிக்க)

Recently my Anti-virus AVG notified me that I use similar passwords from my saved passwords in Firefox. Although I appreciate the service of AVG, I was concerned if my passwords were compromised. If AVG can check my saved passwords, anyone can. This raises concerns!

Asked by vineeth.palani 2 ஆண்டுகளுக்கு முன்பு

Answered by cor-el 2 ஆண்டுகளுக்கு முன்பு

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Firefox ESR 52.1.0 on Linux 64bit: Still connects to cloudfront.net (keep alive) although browser.selfsupport.url value is changed to a blank string

Firefox ESR 52.1.0 on Linux 64bit: Still connects to cloudfront.net (keep alive) although browser.selfsupport.url value is changed to a blank string, using about:config. … (மேலும் படிக்க)

Firefox ESR 52.1.0 on Linux 64bit: Still connects to cloudfront.net (keep alive) although browser.selfsupport.url value is changed to a blank string, using about:config.

Asked by edwekei 3 ஆண்டுகளுக்கு முன்பு

Answered by edwekei 3 ஆண்டுகளுக்கு முன்பு

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I can't play any videos in Firefox.

I have Windows XP and Firefox 52. Starting yesterday, I was no longer able to play videos in Youtube with either Flash or HTML5. Today I found out I can't play videos in … (மேலும் படிக்க)

I have Windows XP and Firefox 52. Starting yesterday, I was no longer able to play videos in Youtube with either Flash or HTML5. Today I found out I can't play videos in Vimeo or Dailymotion either. How do I fix this?

Asked by JSm5th 2 ஆண்டுகளுக்கு முன்பு

Last reply by cor-el 2 ஆண்டுகளுக்கு முன்பு