• Archived

All saved passwords associated with my accounts are removed

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what… (மேலும் படிக்க)

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what needs to be done.

Asked by navneet.nigam82 6 மாதங்களுக்கு முன்பு

Last reply by FredMcD 6 மாதங்களுக்கு முன்பு

  • Archived

Cannot keep firefox open when signed into Mozilla Sync account

I'm running version v92.0 (64) on ubuntu 21.04. Firefox would crash upon opening when signed in. It would stay active enough for me to disable the extensions & them… (மேலும் படிக்க)

I'm running version v92.0 (64) on ubuntu 21.04. Firefox would crash upon opening when signed in. It would stay active enough for me to disable the extensions & themes. After doing that it still crashed. I tried going into Troubleshooting mode and it would still crash. I went into Troubleshooting mode and did a refresh. It was still crashing. Finally I signed out of my mozilla sync account and the browser has stayed active long enough for me to type this report.

I've submitted all crash reports in about:crashes, and I'm not really sure what to do next.

Perhaps a local version of the Mozilla Sync profile has been corrupted? if so, is there a way to remove it and pull down the "sync"ed version from Mozilla's servers? What if the version on Mozilla's server's has been corrupted? should I back up the local profile (wherever it is) before removing?

I hope I've given enough information. Please let me know if you need further, more specific information.

Asked by Adam Parduhn 10 மாதங்களுக்கு முன்பு

Last reply by FredMcD 10 மாதங்களுக்கு முன்பு

  • Archived

Old devices cannot be removed from synced devices list

On my device list I can see old PCs which don´t exist anymore, but clicking the "sign out" button doesn´t sign them out. What can I do to remove these old devices from th… (மேலும் படிக்க)

On my device list I can see old PCs which don´t exist anymore, but clicking the "sign out" button doesn´t sign them out. What can I do to remove these old devices from the sync-list ?

Asked by freeman12 1 வருடத்திற்கு முன்பு

Last reply by FredMcD 1 வருடத்திற்கு முன்பு

  • Archived

Why does it keep asking me to reset password I have done it at least 4 times so far

Why does it keep asking me to reset password I have done it at least 4 times so far

Asked by jaycaughron 8 மாதங்களுக்கு முன்பு

Last reply by FredMcD 8 மாதங்களுக்கு முன்பு

  • Archived

Syncing problems

I have two desktop computers and both Firefox accounts are in my name. I have had this site up for years. Now when I click on one specific web site it won't come up un… (மேலும் படிக்க)

I have two desktop computers and both Firefox accounts are in my name. I have had this site up for years. Now when I click on one specific web site it won't come up unless I got to Firefox's web browser and click on the three bars, and under my name click on sync now. Then the site comes up. The problem is I have to do this each time, on each computer. I have tried all kinds of troubleshooting to no avail. Help.

Asked by coganra 6 மாதங்களுக்கு முன்பு

Last reply by FredMcD 6 மாதங்களுக்கு முன்பு

  • Archived

Having trouble with sync - getting error.

Seeing something about network offline, but not idea what that really means. I'm using Firefox archlinux-1.0 82.0.3 64bit Here's the log: 1605457202572 Sync.LogManager DE… (மேலும் படிக்க)

Seeing something about network offline, but not idea what that really means.

I'm using Firefox archlinux-1.0 82.0.3 64bit

Here's the log: 1605457202572 Sync.LogManager DEBUG Flushing file log 1605457202572 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457202572 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457202581 Sync.LogManager DEBUG Log cleanup threshold time: 1604593202581 1605457202586 Sync.LogManager DEBUG Done deleting files. 1605457239845 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457240932 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457241038 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457241993 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457244571 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457263374 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457280098 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457306322 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457310861 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457311093 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457331421 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457332717 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457333004 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457333713 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1605457333713 FirefoxAccounts DEBUG fxa_status received 1605457333713 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1605457333713 FirefoxAccounts DEBUG is private browsing: false 1605457333852 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457343692 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457343984 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457347685 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457347936 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1605457347936 FirefoxAccounts DEBUG fxa_status received 1605457347936 FirefoxAccounts DEBUG service: sync 1605457347936 FirefoxAccounts DEBUG is private browsing: false 1605457347997 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1605457347997 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1605457348067 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457349620 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:pair_preferences 1605457349719 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1605457349719 FirefoxAccounts DEBUG getOAuthToken enter 1605457349719 FirefoxAccounts TRACE getCachedToken returning cached token 1605457349719 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1605457349719 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1605457349820 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1605457357502 Sync.Service DEBUG User-Agent: Firefox/82.0.3 (Linux x86_64) FxSync/1.84.0.20201109150449.desktop 1605457357502 Sync.Service INFO Starting sync at 2020-11-15 09:22:37 in browser session qM-8bja0kXUY 1605457357503 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457357507 Sync.Status INFO Resetting Status. 1605457357507 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1605457357507 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1605457357507 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1605457357508 Sync.ErrorHandler ERROR Sync encountered an error: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1356:28 WrappedNotify@util.js:210:32 WrappedLock@util.js:166:27 _lockedSync@service.js:1375:6 sync/<@service.js:1339:18 WrappedCatch@util.js:133:27 sync@service.js:1340:7 1605457357508 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1605457357512 Sync.Service DEBUG Exception calling anonymous function: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1356:28 WrappedNotify@util.js:210:32 WrappedLock@util.js:166:27 _lockedSync@service.js:1375:6 sync/<@service.js:1339:18 WrappedCatch@util.js:133:27 sync@service.js:1340:7 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Asked by Josh Grizzle 1 வருடத்திற்கு முன்பு

Last reply by FredMcD 1 வருடத்திற்கு முன்பு

  • Archived

Sync turn off need sign in every morning

Hi everyone, Every morning when i start firefox i have problem like picture attach. I try remove firefox and reinstall but not fix. How do i do for fix? … (மேலும் படிக்க)

Hi everyone,

Every morning when i start firefox i have problem like picture attach.

I try remove firefox and reinstall but not fix.

How do i do for fix?

Asked by Vinh Nguyễn 11 மாதங்களுக்கு முன்பு

Last reply by FredMcD 11 மாதங்களுக்கு முன்பு

  • Archived

Firefox Sync - deleting Firefox from old

Hi, I have an old computer which I have Firefox on with tons of stuff...after getting a new laptop and syncing the two I want to now delete Firefox from the old laptop an… (மேலும் படிக்க)

Hi, I have an old computer which I have Firefox on with tons of stuff...after getting a new laptop and syncing the two I want to now delete Firefox from the old laptop and use it for other things and still have all the old stuff on the new laptop. I thought the server keeps everything and if I sign out the old laptop that whatever was saved in to the new laptop stays. However, on the new laptop after signing off the old one from sync I don't see the tabs anymore. It makes sense because there is nothing to sync but how do I do what I want then? Many thanks for your assistance. Do I have to "send" 1000 tabs from old to new? Isn't the server maintaining the tabs/history even after I sign off the old laptop from sync?

Many thanks in advance for your assitance.

Asked by spr3home 8 மாதங்களுக்கு முன்பு

Last reply by cor-el 8 மாதங்களுக்கு முன்பு

  • Archived

Multi-account Containers synced in wrong direction

I installed Firefox on a new device and initiated a sync for multi-account containers - it promptly synced in the wrong direction. It eliminated all customization from wh… (மேலும் படிக்க)

I installed Firefox on a new device and initiated a sync for multi-account containers - it promptly synced in the wrong direction. It eliminated all customization from what should have been the source (the existing device), overwriting it with the default settings of a first-time installation. I was quite surprised.

This leads me to a couple of questions.

1. Is there a sync version history or any way of rolling back a sync? 2. Is there a way to explicitly choose the sync direction?

Quite honestly it is very confusing that there is no reference whatsoever to which way an initial sync will go. I was hesitant to risk this, decided to trust it knew what to do (even though it didn't give me any indication that it did) and lost my gamble.

Firefox knows the device names, so can I suggest some basic reassuring UX be inserted into this process with something like "Initiate sync from X-DEVICE-FIREFOX to Y-DEVICE-FIREFOX?". A bit of clarity would be helpful here, as well as a way to roll back a syncing mistake instead of just having to gamble possibly losing hard-won customization with no going back.

Or have I completely stumbled past some obvious place where everything I'm requesting exists and is accessible already?

Thanks for any help anyone can provide.

Asked by DBT 8 மாதங்களுக்கு முன்பு

Last reply by FredMcD 6 மாதங்களுக்கு முன்பு

  • Archived

can't logout old accounts

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button… (மேலும் படிக்க)

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button and enter the reason why I'm doing that it simply doesn't work, no errors no anything, it'll just stay there. any fix?

Asked by tsft1 1 வருடத்திற்கு முன்பு

Last reply by FredMcD 1 வருடத்திற்கு முன்பு

  • Archived

Sync never working properly across devices

I would prefer to be using Firefox rather than Google Chrome, but, my devices when all being logged in with the same account will not all sync as they should be. They wil… (மேலும் படிக்க)

I would prefer to be using Firefox rather than Google Chrome, but, my devices when all being logged in with the same account will not all sync as they should be. They will also be synced, but then they would loose their connection with the other ones. The sync should be that when I would simply log into the browser that it would automatically sync using the login information the same easy way it is done in Chrome. I have kept using Chrome, because of the fact that the sync is able to work across all devices simply by logging in for the sync to work & it will work properly to where all of the browsers that would be logged in would be synced, no issues whatsoever. How can I actually login to the sync on everything with there not being any issues of any kind across all devices?

Asked by JCfreak1087 10 மாதங்களுக்கு முன்பு

Last reply by FredMcD 10 மாதங்களுக்கு முன்பு

  • Archived

Sync do not work on my work computer

Hello, I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems. What informa… (மேலும் படிக்க)

Hello,

I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems.

What information could be useful to resolve this problem ? thank in advance.

Asked by pagouy 8 மாதங்களுக்கு முன்பு

Last reply by FredMcD 8 மாதங்களுக்கு முன்பு

  • Archived

Firefox sync restoring bookmarks from infrequently used devices

I have 3 desktops and 2 laptops with Firefox sync turned on. Occasionally the bookmarks on all devices are synced with an older version of bookmarks. I'm guessing it's f… (மேலும் படிக்க)

I have 3 desktops and 2 laptops with Firefox sync turned on. Occasionally the bookmarks on all devices are synced with an older version of bookmarks. I'm guessing it's from one of the laptops that hasn't been turned on in a few weeks and now is on. Is there not a way to prevent an old set of bookmarks from replacing a known 'good' set of bookmarks? Thankfully I have my bookmarks backup turned on and can restore them but would like to know if there is a solution to keeping bookmarks current and stable on all devices, even those devices that aren't regularly used.

Asked by markandlyndon 6 மாதங்களுக்கு முன்பு

Last reply by FredMcD 6 மாதங்களுக்கு முன்பு

  • Archived

Lost all my Data in Sync

Hi all

I sync before I do format for my device after format I can't find my data it's look like new user how can i get my lost data

Asked by bk-ru187 1 வருடத்திற்கு முன்பு

Last reply by Paul 1 வருடத்திற்கு முன்பு

  • Archived

Lost my all firefox data

I had to format ( factory reset) my laptop. After installing mozilla, and sync my account is like new. All previous data i.e. Login, password, bookmarks, etc all are mis… (மேலும் படிக்க)

I had to format ( factory reset) my laptop. After installing mozilla, and sync my account is like new. All previous data i.e. Login, password, bookmarks, etc all are missing and i tried about:profiles method which is also not working. What should i do to recover my old data?

Asked by migujrati000 1 வருடத்திற்கு முன்பு

Last reply by cor-el 1 வருடத்திற்கு முன்பு

  • Archived

error while creating logins to be saved - using latest firefox on mac

i use firefox on both my desktop (windows) and laptop (macbook). I try to sync the 2 so that the logins (passwords saved) on firefox desktop but although i am logged in a… (மேலும் படிக்க)

i use firefox on both my desktop (windows) and laptop (macbook). I try to sync the 2 so that the logins (passwords saved) on firefox desktop but although i am logged in and synced in firefox macbook (bookmarks have been synced) the saved logins dont. The firefox macbook saved logins are empty. I tried exporting them in csv from the desktop and import them in macbook but it shows an error. i even tried to manually save a login in macbook (in the lockwise section of logins) and still shows an error.

thanks

Asked by ramon628 9 மாதங்களுக்கு முன்பு

Last reply by cor-el 9 மாதங்களுக்கு முன்பு

  • Archived

How to restore bookmark backup when sync is active?

Hi I am encountering a strange issue. I have two firefox computers and syncing is active. I am trying to restore a previous version of my bookmarks (using the bookmarks l… (மேலும் படிக்க)

Hi I am encountering a strange issue. I have two firefox computers and syncing is active.

I am trying to restore a previous version of my bookmarks (using the bookmarks library, Import and backup menu, restore function). My problem is that at one of the following sync (ie within usually a couple of hours max) the previous set of bookmarks is systematically restored by sync.

I have un-registered / re-registered both computers, tried to use a different backups (from recent history or from a file export), tried to run sync immediately after the restore... nothing helps.

I activated log on success for sync. Apparently the restore is just ignored as I get this: Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0} and later, suddenly the browser realises that lots of bookmarks are missing and cancels all the changes: " Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":4764} "

Has anyone faced the same issue? Is there a way to force a unidirectional push from the browser to the server? Thanks

PS: FF 85, one on Win10 and the other on MacOS Big Sur. Same behaviour on both machines. PPS: The machines are in two different locations. It is impossible for me to force the change simultaneously on both computers.

Asked by a.v 1 வருடத்திற்கு முன்பு

Last reply by FredMcD 1 வருடத்திற்கு முன்பு

  • Archived

Firefox bookmarks sync issue between laptop and desktop

I have two desktops that we use on a daily basis, both have Firefox sync turned on to sync bookmarks, addresses, add-ons and settings. I also have a laptop that I use spo… (மேலும் படிக்க)

I have two desktops that we use on a daily basis, both have Firefox sync turned on to sync bookmarks, addresses, add-ons and settings. I also have a laptop that I use sporadically, maybe once every two-three weeks, or longer. It also has the same sync settings. Here is the issue I'm having with sync. When either desktop has new bookmarks added/removed they always sync perfectly to each other (desktops). But, if I turn my laptop on after a couple of weeks of being off, then it always syncs the 'old' bookmarks (up) and then the desktops get synced (down) with old bookmarks. How can I prevent this from happening and does anyone know why, in this scenario, it is happening? I've checked various places in settings and cannot find anything obvious to fix this. All devices, laptops & desktops, are very regularly updated with the most current firefox version, except on occasion if the laptop has been off for a couple of weeks or more, but once it's turned on, it updates.

Asked by markandlyndon 8 மாதங்களுக்கு முன்பு

Last reply by Nobody InParticular 8 மாதங்களுக்கு முன்பு