Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више
Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.
Solved Архивирано

Firefox can't load profile after update to version 57

Firefox Инсталација и ажурирања
kostek00 replied пре 8 година
kostek00
kostek00

Today after updating Firefox from version 56 to 57 I'm getting constantly message saying "Your Firefox profile cannot be loaded. It may be missing or inaccessible". It show's up few times when starting Firefox and everytime I open any page in new tab that includes add-on, history, etc. (openning only new tab doesn't show this message).

This is what I tried without success: -> Complete reinstalling with pc restart. -> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles -> https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible -> Wiping out all mozilla folders from roaming, local and locallow and then creating new profile.

Today after updating Firefox from version 56 to 57 I'm getting constantly message saying "Your Firefox profile cannot be loaded. It may be missing or inaccessible". It show's up few times when starting Firefox and everytime I open any page in new tab that includes add-on, history, etc. (openning only new tab doesn't show this message). This is what I tried without success: -> Complete reinstalling with pc restart. -> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles -> https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible -> Wiping out all mozilla folders from roaming, local and locallow and then creating new profile.

Сви одговори (4)

philipp
philipp
  • Модератор

Одабрано решење

hi, are you using an older program version/edition of kaspersky as https://bugzilla.mozilla.org/show_bug.cgi?id=1384327 sounds similar. they apparently have rectified the problem with fixes in their current version...

kostek00
kostek00 Власник питања

Yes, I do have Kaspersky Anti-Virus 17.0.0.611 and I know about this bug. But the problem is I had Firefox version 56 without any problems. After update to verion 57 I completly removed Firefox with Revo Uninstaller Pro and installed version 56 but bug still occured.

philipp
philipp
  • Модератор

can you try switching to the 2018 version of their product line (afaik users are entitled to do that if the license is still ongoing)?

kostek00
kostek00 Власник питања

I can't do that because license expired long time ago. But I removed KAV and it was bug you linked to. Thanks.