Update to 1.3.0.0 version problems
I have update to 1.3.0.0 version, with firmware 01013s and I am having serious problems to unlock the phone. The buttons do not work to unlock and it works after 10-15 resets. Only then the device gives me the opportunity to give the pin, while previously a keypad is appears without the ok button...
Изабрано решење
Hello dkiriakos,
I understand that you are having problems with unlocking your Firefox OS device. In order to better understand and investigate on the issue that you are encountering, please reply to this message with the following information:
- What is the model of your phone?
- What is the OS version and Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
- You mention about an update - did you recently receive an official update notification, or did you manually update your device?
- Who is your current cell phone carrier?
- How often do you encounter this issue?
Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!
- Ralph
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Одабрано решење
Hello dkiriakos,
I understand that you are having problems with unlocking your Firefox OS device. In order to better understand and investigate on the issue that you are encountering, please reply to this message with the following information:
- What is the model of your phone?
- What is the OS version and Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
- You mention about an update - did you recently receive an official update notification, or did you manually update your device?
- Who is your current cell phone carrier?
- How often do you encounter this issue?
Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!
- Ralph
Problems solved after reboot! Thank you.