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"Unauthorized for route" message when trying to pay

hollyeabowen
hollyeabowen
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I am trying to enter payment information for the Mozilla VPN free 30-day trial and keep getting a message: "Unauthorized for route". I have tried two different credit cards and all the information entered is correct. How do I get past this?

I am trying to enter payment information for the Mozilla VPN free 30-day trial and keep getting a message: "Unauthorized for route". I have tried two different credit cards and all the information entered is correct. How do I get past this?

Izbrana rešitev

I was on the subscriptions.firefox.com/... page, for Mozilla VPN. I see now that the VPN isn't available for my Mac yet anyway, so my question is moot for until it is. Thank you for taking the time to respond, and sorry for the false alarm.

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Vsi odgovori (2)

Andrew
Andrew
  • Moderator
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Hi,

Are you trying to sign up at vpn.mozilla.org?

Are you using a disposable email address?

hollyeabowen
hollyeabowen Lastnik vprašanja
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Izbrana rešitev

I was on the subscriptions.firefox.com/... page, for Mozilla VPN. I see now that the VPN isn't available for my Mac yet anyway, so my question is moot for until it is. Thank you for taking the time to respond, and sorry for the false alarm.