Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

Lost emails and accounts after windows upgrade.

  • 1 odgovor
  • 1 ima to težavo
  • 11 ogledov
  • Zadnji odgovor od sfhowes

p_armstro
p_armstro

After recent windows upgrade, Thunderbird initializes with a different look showing no accounts, does not ask for a master password. All as though it has been freshly installed and starts up from scratch or empty. I have followed a similar thread and deleted a global file as suggested with no success. However, in my case after digging around I found that Thunderbird is using C:\Users\TEMP\.................. whereas I have found all my lost accounts/folders/emails under C:\Users\"Username"\...................... There are other changes, losses I have noticed as though Windows re-initialized my user account with different settings. How can I correct the directory Thunderbird is pointing to?? Or perhaps I can replace the new Profile directory with a copy of the old one??

After recent windows upgrade, Thunderbird initializes with a different look showing no accounts, does not ask for a master password. All as though it has been freshly installed and starts up from scratch or empty. I have followed a similar thread and deleted a global file as suggested with no success. However, in my case after digging around I found that Thunderbird is using C:\Users\TEMP\.................. whereas I have found all my lost accounts/folders/emails under C:\Users\"Username"\...................... There are other changes, losses I have noticed as though Windows re-initialized my user account with different settings. How can I correct the directory Thunderbird is pointing to?? Or perhaps I can replace the new Profile directory with a copy of the old one??

Vsi odgovori (1)

sfhowes
sfhowes
  • Top 25 Contributor

There are several ways to recover a lost profile. First, launch TB in the empty profile, Help/Troubleshooting, about:profiles, and see if the original profile is listed and can be launched. If it's not visible, create a new profile from the button at the upper left, name it, and click Choose Folder... to select the original profile folder as the source.