Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

Firefox crashes

  • 2 odgovora
  • 1 ima to težavo
  • 3 ogledi
  • Zadnji odgovor od JBVSH

JBVSH
JBVSH
more options

Crash ID: bp-9e0d343e-db72-4ff8-bc66-8fa9b2151103

It crashes every time I try to open Firefox. I've tried in Safe mode, with different version (41 and 42) I've uninstalled/reinstalled to no effect.

This is a new laptop running Windows 8.1 Pro and I have not been able to get Firefox to work at any point thus far.

Crash ID: bp-9e0d343e-db72-4ff8-bc66-8fa9b2151103 It crashes every time I try to open Firefox. I've tried in Safe mode, with different version (41 and 42) I've uninstalled/reinstalled to no effect. This is a new laptop running Windows 8.1 Pro and I have not been able to get Firefox to work at any point thus far.

Izbrana rešitev

hi, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

Preberite ta odgovor v kontekstu 👍 1

Vsi odgovori (2)

philipp
philipp
  • Moderator
more options

Izbrana rešitev

hi, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

JBVSH
JBVSH Lastnik vprašanja
more options

Excellent, I've updated to that version and this resolved the issue. Thank you very much!