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Flame stuck on firmware start screen

emanuelefeliziani
emanuelefeliziani

A while back I tried to update my FirefoxOS Flame but something went wrong during the update and now I am stuck with an unusable phone. Basically, the phone rarely starts up. When it does (seemingly randomly), it is stuck on the initial firmware screen, the ugly red writing.

When the screen is on and stuck, adb devices returns device, but ./flash.sh fails (I am not able to recall more details and I can't get the phone to switch on right now).

The problem is that most solutions I find on the internet require the phone to at least start up, while I cannot even reach the recovery mode.

Is there a way to wipe the phone clean from usb without having access to the phone interface?

Thanks in advance for your help Emanuele

A while back I tried to update my FirefoxOS Flame but something went wrong during the update and now I am stuck with an unusable phone. Basically, the phone rarely starts up. When it does (seemingly randomly), it is stuck on the initial firmware screen, the ugly red writing. When the screen is on and stuck, adb devices returns device, but ./flash.sh fails (I am not able to recall more details and I can't get the phone to switch on right now). The problem is that most solutions I find on the internet require the phone to at least start up, while I cannot even reach the recovery mode. Is there a way to wipe the phone clean from usb without having access to the phone interface? Thanks in advance for your help Emanuele

Vsi odgovori (3)

Gabriele Vidali
Gabriele Vidali

Did you try via fastboot ? (Volume up or down, plus powerbutton). Once in fastboot, flash it again

Enrico
Enrico

The Flame comes together with a special "Recovery" USB cable.

I'm now copy-pasting from https://bugzilla.mozilla.org/show_bug.cgi?id=1043956#c5

A message was sent through everbuying services:

"Dear Customer:

Thank you for choosing Flame Developer phone.

Here we want to remind you the recovery cable, sent with Flame outside of the giftbox with red label “Recovery Cable”.

This cable is only for EMERGENCY situation, and it is to rescue Flame when it is in ‘dead’ mode—a status that your Flame cannot power up by long-pressing the POWER button. This status is RARE in normal using. In case you phone is “dead”, please contact technical support flameservice@thundersoft.com for recovery cable’s operation instruction.

This recovery cable is NOT an normal USB cable, please keep it carefully and use the USB cable inside of the giftbox for daily use. Thank you very much. "

emanuelefeliziani
emanuelefeliziani Lastnik vprašanja

Thanks Enrico, I will try and contact that email address. Hope they can help me reset the phone.

Much appreciated.

Enrico said

The Flame comes together with a special "Recovery" USB cable. I'm now copy-pasting from https://bugzilla.mozilla.org/show_bug.cgi?id=1043956#c5 A message was sent through everbuying services: "Dear Customer: Thank you for choosing Flame Developer phone. Here we want to remind you the recovery cable, sent with Flame outside of the giftbox with red label “Recovery Cable”. This cable is only for EMERGENCY situation, and it is to rescue Flame when it is in ‘dead’ mode—a status that your Flame cannot power up by long-pressing the POWER button. This status is RARE in normal using. In case you phone is “dead”, please contact technical support flameservice@thundersoft.com for recovery cable’s operation instruction. This recovery cable is NOT an normal USB cable, please keep it carefully and use the USB cable inside of the giftbox for daily use. Thank you very much. "