Odpravljanje težav in nasveti za Firefox Sync

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Če ste naleteli na težavo z delovanjem Firefox Sync, vam bo ta članek opisal najpogostejše rešitve.

Pomembno: Sync zahteva najnovejšo različico Firefoxa. Prepričajte se, da ste posodobili Firefox na vseh računalnikih ali napravah Android. Nato, če je potrebno, posodobite Sync.

Nastavil sem Firefox Sync, a se nič ne sinhronizira

Vaše naprave morajo uporabljati novo različico Synca, da si lahko izmenjujejo informacije. Če katera od vaših naprav še vedno uporablja stari Sync, jo morate odklopiti, preden na njej nastavite novi Sync. Za navodila po korakih glejte Kako posodobiti na novi Firefox Sync.

Kako vem, ali uporabljam staro ali novo različico Firefox Sync?

  • Novi Firefox Sync za nastavitev zahteva le e-poštni naslov. Ne potrebujete kod naprav ali ključev za obnovitev.
  • Stari Firefox Sync namesto prijave z e-poštnim naslovom uporablja kode naprave.</div>

Izgubil sem svoje informacije o računu za Sync

Če se ne morete povezati s Firefox Sync, ker ste izgubili ali pozabili informacije o računu, glejte Izgubil sem podatke o računu Firefox Sync – kaj naj storim.

Ne morem usklajevati svojih gesel Firefoxa za Android

Gesla Firefoxa za Android se bodo nehala usklajevati, ko nastavite glavno geslo. Za več informacij glejte Uporaba glavnega gesla v Firefoxu za Android.

Firefox Sync se ponastavi vsakič, ko zaprem Firefox

To se zgodi, ko nastavite Firefox, naj ob izhodu izbriše gesla. Če ste na panoju Zasebnost izbrali Uporablja posebne nastavitve za zgodovino, boste morali slediti tem korakom:

  1. V menijski vrstici na vrhu zaslona kliknite Firefox in izberite Nastavitve (v starejših različicah macOS Preferences). Kliknite gumb menija Fx89menuButton in izberite Nastavitve.

  2. Izberite pano Zasebnost.
  3. Prepričajte se, da Počisti zgodovino ob izhodu iz programa Firefox ni potrjeno.
  4. Če želite ali morate obdržati to nastavitev potrjeno, kliknite gumb Nastavitve ... poleg nje in nato v odseku Podatke počistite Shranjena gesla.
  5. Predloga "closeoptionspreferences" ne obstaja, ali pa je brez odobrenih sprememb.

Kako popravim težave s Sync, ki prikazujejo sporočilo o napaki?

If Sync displays an error message, it is possible the Sync Service is not operating as expected. Before attempting any of the procedures below, you should verify the Sync Service isn't experiencing failures by checking on the status of the service at https://services.mozilla.com/status/.

How do I resolve an incorrect name or password error?

If the "Sync encountered an error while connecting: Incorrect name or password. Please try again." error appears in the bottom error bar, complete the following steps:

  1. Click Preferences... in the error bar. The Sync panel will display.
  2. Click Update. The Update Password window will open.
  3. Enter your new password in the window.
  4. Click Update Password to close the window and connect to Sync.

How do I resolve a wrong Recovery Key error?

If the "Sync encountered an error while connecting: Wrong Recovery Key. Sync will automatically retry this action." error message appears in the bottom error bar, complete the following steps:

  1. Click Preferences... in the error bar. The Sync panel will display.
  2. Click Update. The Update Recovery Key window will open.
  3. Get a copy of your Recovery Key from the device where you generated the new Recovery Key:
    • Go to the PreferencesOptions menu on your other device. From the Sync tab, click Manage Account and select My Recovery Key. Write this key down.
  4. Enter the Recovery Key from your other device in the Update Recovery Key window.
  5. Click Update Recovery Key to close the window and connect to Sync.

How do I solve Sync problems without an error message?

The following problems do not display an error message:

  • Your Sync client isn't compatible with the data you have on the Sync server.
  • The Sync servers are having issues to handle your data.
  • The Sync servers are under a heavy load - in this case, the error will stop when the server load returns to normal.

Try these steps in order until the issue is fixed:

Update Sync on all your devices

To improve the Sync service, the Sync data format may be changed when the latest Firefox version is released. This means that any of your other devices which have not been updated will need to be updated in order to keep syncing. Update Firefox.

Note: After updating, you may need to reconnect your device

Clear your Sync data

In some cases where you are getting regular errors and restarting Firefox or waiting doesn’t solve the issue, you can try to reset your Sync data. In order to do so, log in to https://account.services.mozilla.com/ and click Clear your Sync data.

We generally recommend not taking this approach unless evidence suggests that it will help: there are a number of issues (such as bookmark database corruption) that will not be improved by this step.

Firefox Sync resets every time I close Firefox

This happens when you have Firefox set to delete passwords when it's closed. If you've selected Use custom settings for history in the Privacy panel, you'll need to follow these steps:

  1. V menijski vrstici na vrhu zaslona kliknite Firefox in izberite Nastavitve (v starejših različicah macOS Preferences). Kliknite gumb menija Fx89menuButton in izberite Nastavitve.

  2. Select the Privacy panel.
  3. In the Firefox will: menu, select Use custom settings for history and ensure that Clear history when Firefox closes is unchecked.
  4. If you want or need to keep this setting checked, click the Settings... button next to it and then uncheck Saved passwords in the Data section.
  5. Predloga "closeoptionspreferences" ne obstaja, ali pa je brez odobrenih sprememb.

How do I resolve an incorrect name or password error?

If you change your Sync password, you might see this error message on your other devices "Sync encountered an error while connecting: Incorrect name or password." error appears in the bottom error bar. You can update your password on your device by completing the following steps:

  1. V menijski vrstici na vrhu zaslona kliknite Firefox in izberite Nastavitve (v starejših različicah macOS Preferences). Kliknite gumb menija Fx89menuButton in izberite Nastavitve.

  2. Select the Sync panel.
  3. Click Sign in and enter your password in the sign in page.
  4. Click Sign in to sign back in to Sync.

Other devices disconnect when I update Firefox

To improve the Sync service, the Sync data format may be changed when the latest Firefox version is released. This means that any of your other devices which have not been updated will need to be updated in order to keep syncing. Update Firefox.

Note: After updating, you may need to reconnect your device