Fórum podpory Firefox

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up. The problem occurs on my laptop as well on my desktop (both on latest stable Firefox[Build ID: 20220513165813] and Windows 11). The workaround is to kill the Firefox subprocess which is using most of the CPU and RAM. Then everything is back to normal for some time, until Firefox starts messing with me again.

While trying to pinpoint the problem I'm stuck. I can't find a culprit other than the fact it has something to do with Firefox. Clean reinstalling did not help. The Firefox Task Manager doesn't know anything about huge amounts of RAM being taken. I searched for solutions on the net and the about:memory indicates the problem is some IPC related stuff:

 {
  "process": "Main Process (pid 12648)",
  "path": "queued-ipc-messages/content-parent(Browser, pid=9612, open channel, 0x22e4b33fc30, refcnt=38)",
  "kind": 2,
  "units": 1,
  "amount": 0,
  "description": "The number of unset IPC messages held in this ContentParent's channel.  A large value here might indicate that we're leaking messages.  Similarly, a ContentParent object for a process that's no longer running could indicate that we're leaking ContentParents."
 }

The bug reporting guidelines(https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html) are encouraging me to attach steps to reproduce and try the steps listed on https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources . But I've exhausted the steps there (Except for upgrading the PC / RAM).

Especially on the go this Firefox-RAM-Party takes quite some battery and right now while writing this Firefox has >100GB virtual RAM reserved for some IPC messages, I personally think this is too much. So I'd like to file a report, but without steps to reproduce I'm afraid the developers are going to say 'well, that's something we are not able to diagnose', because I am unable to explain how to reproduce it. It just happens from time to time.

The anonymized about:memory report: https://bin.disroot.org/?2ba01ef78154cce4#8PLVqLTd9qgaRn2QVX2P17hkbHQyrTDuVAwoykj2cBxg

I left Firefox running like this for about half an hour and at 138GB reserved RAM Windows slaughtered my Firefox. The resulting crash report: https://bin.disroot.org/?0bc57492585dde4b#5YtbWgXcbZSkWYmg2CGkVn9iiipYwfYbxUfCLhmMJh7d

Do you have a clue where I might find out who sends those IPC messages, and therefore who is responsible for this?

Hello,

I believe this issue started ever since I upgraded my PC to Windows 11, and has persisted through a full reinstall. I continually get intermittent SSL errors of all types when visiting any websites. Simply refreshing the page temporarily resolves the issue, but I'd estimate 20% of the time when I try to load a webpage I get the error. This does not happen on any other browser, or Firefox on any other device on my network. Interestingly I believe this even happened on the same machine inside a Linux VM in VMware, but I'm not 100% I am remembering that right. So far, I have tried various fixes including resetting certificate authorities and changing Firefox to use the Windows certificate store in about:config, but nothing has worked so far. I'm all ears for any ideas.

Thanks!

Witam, Mam problem. Jak mam uruchomionego Outlook i działa synchronizacja maili bez problemu. W momencie gdy uruchamiam firefox przestaje działać synchronizacja( wysyłanie i odbieranie maili). Jeżeli uruchomię ponownie outlook przy działającym juz firefox to problem znika. Według Microsoft problemem jest Firefox:

"Nie wykluczone że moduł zmieniający połączenie VPN wbudowane w FF realizuje jakieś niestandardowe tunelowanie informacji, co przeszkadza w nawiązywaniu synchronizacji poczty tego akurat klienta poczty."

Powyżej informacja od Microsoftu.

problem ten pojawił się na kilku komputerach jakieś 3-4 tygodnie temu. Dopiero teraz powiązałem fakt co powoduje problem z outlook.

I have two Gmail Workspace accounts logged in to two different tabs in one FF browser window. Have used this set-up for years. However, ever since updating to FF 100.0.1, when I try to open an email thread in a new window (pops out the message into a separate window), there is a "cannot properly re-direct error" that appears.

Only way to resolve this appears to be clearing the cache for mail.google.com and signing in again to both accounts. However, this solution only appears to work for a day or two before the "redirect error in a new window" occurs again.

This error does not occur in Private Browsing mode, and Google Workspace support has confirmed it is not an issue with Gmail/ Workspace.

Any thoughts on how this can be fixed? I have disable all "enhanced tracking protection"

Thank you for your time and help,

Hi,

So when I go to upload a picture to the website EBAY, it shows just lines, yet when i open EDGE and do exactlly the same thing, it shows the picture.

Any help as to why this is happenign on your platform with the latest update.

Many thanks#

Jeff

I was trying to solve a hanging issue with firefox and following a 'tip' I changed the name of places.sq.lite to places.sq.lite.old I figured the renamed file would be there to back-up from if something went wrong and although the hanging issue seems to have been fixed I have lost hundreds of links that have taken ages to put together.

Where is sq.lite.old located as it is missing from the original folder? It is not in my recycle bin so renaming it to old hasn't simply deleted it. In another folder there are bookmark backups with dates (JSONLZ4 files) but I have no idea how to get my old links back from them, if indeed that is what they are for.

Please help.

Outlook email doesn't work on Firefox. Have to open Outlook in Chrome. Annoying issue since the last two weeks. Deleted all cache and cookies. Restarted the browser. Still no change. The https://outlook.office.com/mail/ just won't open. The uploaded image is all that I get to see.

Since the newest release, firefox doesn't refresh the images in the website. Every time need to use "CTRL-F5" to refresh the images and the content. It seems don't update the cache.

When I click on a link in a page using Firefox it shows as a long url in the address bar:- https://www.facebook.com/JournalTimes/posts/pfbid02f7gwRGEcT8jVnAdq5Eov8xKrPUCurr8v7mjY4GmNByaVgczmK3dwynMUfBhtY2F7l

When I use Chrome and enter the same link it is much shorter and looks like :- https://www.facebook.com/JournalTimes/posts/10166569792420602 As I post a lot of links I prefer to use the shortest. How can I get Firefox to display the url the same as Chrome.

Thank You, Anne Lionnet

Access to Google sites (Gmail, Google Search, Google Calendar) with Firefox (v. 100.0, 64-bit) is very irregular. I can sometimes open the pages, but can't, e.g., edit calendar entries. Often when I click a bookmark (in the Bookmarks Bar), or enter the URL for a Google site, nothing happens. Clicking other bookmarks opens the corresponding pages. Only Google sites seem to be affected. Is FF blocking Google?

Can't get a login page to load on Synchrony Bank for Amazon Credit Card since update. Using Google Chrome to get into my account. Called Synchrony, they say it's Firefox since update. Can't call anyone at Firefox, no phone numbers available nor do they provide an email address, not right. How do I get someone at Firefox to fix this problem?

I once found a live bug opened for this, but I don't find it anymore.

The spell checking dictionary, as many pointed out, is horrible. It lacks tons of common words, as well as commonly used tech,internet, you name it - jargon words.

Is there (there should be) a repository to add missing words? Through my usage I add words to my private dictionary. Would be shame not to use this as part of this bug handling.

Hello Team,

Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts.

By default - Move Cursor to Address Bar - Cmd+L Bookmark this Page - Cmd+D

I would like to switch these two shortcuts but there does not seem to be any way. Please help me out.

Thanks, Naman

This problem started around version 97 (i had a break from computer and went back at v 97) but older versions still had that problem after i revert to it. i did:

• turned hardware acceleration and recommended settings off
• cleared cache and profile few times
• offline and safe mode
• restarting and reinstalling for few times
• installing Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017, 2019, and 2022 (vc_redist.x64.exe).

still hangs up.

it sometimes opens after i restarted,what can cause this?

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix the problem. Many thanks for help on this

Hi there!

I have an issue with my firefox languages. Often it will switch to another script entirely (facebook pages, google pages, now my bookmark toolbar and browser) In my preferences, it is set to english. Can you please advise?

I have been successfully using FireFox for many years, recently we downsized into a Condo,now 81 years young. I have FireFox as my default browser choice, but it only lists Google on the search bar, when I type in my search in the box under the Firefox name it immediately jumps up to the top of the page Google browser.

How do I get back my screen to use FireFox as my search engine ?? I have tried to change it but will only give me two options Google or Google ?? Is it possible to go back to the screen and try and start again??

Many thanks to anyone who will give me info as to how to rectify my problem, be gentle with me as I am efficient in using the computer but less so trying to solve my problems. Robin