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Google search doesn't work with Firefox

  • 2 odpovede
  • 10 má tento problém
  • 5 zobrazení
  • Posledná odpoveď od grumpila

grumpila
grumpila
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For some reason, I get the following message when I try to do a google search in Firefox: "We're sorry... ... but your computer or network may be sending automated queries. To protect our users, we can't process your request right now."

I'm able to conduct searches through BIng and I can browse other websites normally but the google search bar or google website don't return any results, only that message...

I deleted my histiry, cookies, I deactivated all my add-ons to no avail. Help please!

Here is a video of my screen with the problem: http://youtu.be/SpmCj64ytjc

For some reason, I get the following message when I try to do a google search in Firefox: "We're sorry... ... but your computer or network may be sending automated queries. To protect our users, we can't process your request right now." I'm able to conduct searches through BIng and I can browse other websites normally but the google search bar or google website don't return any results, only that message... I deleted my histiry, cookies, I deactivated all my add-ons to no avail. Help please! Here is a video of my screen with the problem: http://youtu.be/SpmCj64ytjc

Všetky odpovede (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

grumpila
grumpila Autor otázky
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Thank you cor-el, actually, I realized that my FF was not updated (I had v12 so I got v13) and then I did get the same message, but I was able to see a captcha and enter it. Now it works... I dont' know why I was not able to see it with FF 12.0, but anyway.

Thanks.