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why did my firefox crash

  • 3 odpovede
  • 1 má tento problém
  • 1 zobrazenie
  • Posledná odpoveď od FredMcD

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bp-186b028e-4571-4ea8-8dd6-e13c40211120

bp-b9a18a59-0808-43e2-a103-0c4580211120

bp-88a97ccf-6ac8-4669-9265-a1e3b0211120

bp-1c47ef47-258a-4ad6-92ee-97aee0211120

bp-8652fdde-3903-4415-8dc8-10cf20211120

bp-13ade298-bb74-45ca-8912-af80c0211120

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Vybrané riešenie

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.


Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

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Product Firefox Release Channel release Version 94.0.1 Build ID 20211103134640 (2021-11-03)

bp-186b028e-4571-4ea8-8dd6-e13c40211120 = Uptime 16 seconds Signature: RtlpReportHeapFailure | RtlFreeHeap | IPC::ParamTraits<nsIReferrerInfo*>::Read

Crash Reason STATUS_HEAP_CORRUPTION ++++++++++++++++++++++++++++++++++++++++++++++++ bp-b9a18a59-0808-43e2-a103-0c4580211120 bp-1c47ef47-258a-4ad6-92ee-97aee0211120 bp-8652fdde-3903-4415-8dc8-10cf20211120

Signature: RtlpReportHeapFailure | RtlFreeHeap | nsCOMPtr_base::assign_from_qi | IPC::ParamTraits<nsIReferrerInfo*>::Read

Crash Reason STATUS_HEAP_CORRUPTION

PicFace64.dll = Sogou Pinyin Input Method??????? = developed by Sogou.com Inc

SogouPY.ime = Beijing Sogou Technology Development +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-88a97ccf-6ac8-4669-9265-a1e3b0211120 = Uptime 45 seconds bp-13ade298-bb74-45ca-8912-af80c0211120 = Uptime 35 seconds

Signature: RtlpReportHeapFailure | RtlFreeHeap | _tailMerge_d3dcompiler_47.dll | IPC::ParamTraits<nsIReferrerInfo*>::Read

Crash Reason STATUS_HEAP_CORRUPTION

D3DCompiler_47.dll = Microsoft * Might Be Corrupted By Malware

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Vybrané riešenie

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.


Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

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Make sure all software is up to date. Including Sogou Technology

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