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crash at startup

  • 7 odpovedí
  • 1 má tento problém
  • 24 zobrazení
  • Posledná odpoveď od FredMcD

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Hello? I am using firefox browser in my office. but recently when I start up firefox It will not open.(I guess software crash begins...). some ways such as safe mode, refreshness was useless... How can I use it again?

Všetky odpovede (7)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Pomohla vám táto odpoveď?

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Hello?

My crash report ID

bp-016f5e67-0442-409c-8b89-433c30210714
bp-0263ce79-e734-4337-9897-401da0210712
bp-becd7b60-df7a-4658-8f97-db62a0210712
bp-7e6e5a65-ae6e-4d4c-9078-e50810210416
Thank you for your help!

Pomohla vám táto odpoveď?

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Those crash reports are from July and for Version 89. We need the recent reports for the last few days.

Note: bp-7e6e5a65-ae6e-4d4c-9078-e50810210416 was not found in the servers.

Pomohla vám táto odpoveď?

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I am sorry... There is no report other than that! Are there anything I can do? What shall I do?

Upravil(a) explo8 dňa

Pomohla vám táto odpoveď?

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Pomohla vám táto odpoveď?

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I am afraid there is still the problem...

Thank you for your help...

Pomohla vám táto odpoveď?

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I called for more help.

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