Vyhľadajte odpoveď

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is Firefox crashing over and over

  • 9 odpovedí
  • 1 má tento problém
  • 17 zobrazení
  • Posledná odpoveď od FredMcD

more options

The past week or two it has been acting haywire and crashing daily. I uninstalled, re-installed, re-started computer. Nothing helps. I have attached picture of error message. windows 10 firefox version 92

https://imgur.com/a/L0JnN4P

picture crash report

Priložené obrázky

Všetky odpovede (9)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Pomohla vám táto odpoveď?

more options

Are you saying you want me to send them to firefox or you directly or post in this forum or what? I am asking if there has been a lot of crashes lately.

Pomohla vám táto odpoveď?

more options

@Dog3456

There havent been an abundant amount of crashes that I have seen thus far over the last 24 hours. Have you installed any new programs recently? What version of Windows are you running (1809/1909/2004)? Are you able to run Mozilla to the point to check what version of FF you are running?

Pomohla vám táto odpoveď?

more options

Dog3456 said

Are you saying you want me to . . . .

Follow the instructions in my last post.

Pomohla vám táto odpoveď?

more options

Kevin said

@Dog3456 There havent been an abundant amount of crashes that I have seen thus far over the last 24 hours. Have you installed any new programs recently? What version of Windows are you running (1809/1909/2004)? Are you able to run Mozilla to the point to check what version of FF you are running?

Version 92.0.1

Pomohla vám táto odpoveď?

more options

Hey there!

Have a look at the following links:

https://support.mozilla.org/en-US/kb/mozillacrashreporter

https://support.mozilla.org/en-US/kb/helping-crashes

Hope I helped!

Kind regards,

Bithiah

Pomohla vám táto odpoveď?

more options

FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

bp-ca657228-08ad-4d44-93dd-e05df0210929 9/29/2021, 2:21 PM View bp-aa6693a1-b79e-48fb-b783-cad5e0210929 9/29/2021, 2:21 PM View bp-37a1054f-d370-46bb-be74-293f20210929 9/29/2021, 2:21 PM View bp-173e70d1-edcb-45a9-81d1-84cc40210929 9/29/2021, 2:21 PM

Pomohla vám táto odpoveď?

more options

Product Firefox Release Channel release Version 92.0.1 Build ID 20210922161155 (2021-09-22) Buildhub data OS Windows 10 OS Version 10.0.19043

bp-ca657228-08ad-4d44-93dd-e05df0210929 = Uptime 36 seconds Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::gc::AllocateCellInGC

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1472062 NEW --- [meta] OOM while evicting the nursery +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-37a1054f-d370-46bb-be74-293f20210929 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate slots while tenuring.

Crash Reason EXCEPTION_BREAKPOINT ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-173e70d1-edcb-45a9-81d1-84cc40210929 Signature: mozalloc_abort | moz_xmalloc | IPC::Channel::ChannelImpl::OnIOCompleted

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1682975 NEW --- Crash in [@ mozalloc_abort | moz_xmalloc | IPC::Channel::ChannelImpl::OnIOCompleted]

Pomohla vám táto odpoveď?

more options

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

Pomohla vám táto odpoveď?

Položiť otázku

Ak chcete pridať odpoveď, musíte sa prihlásiť k svojmu účtu. Ak účet doteraz nemáte, položte novú otázku.